This User Access and License Agreement (the "Agreement") is a legal document governing the use of MyGadgetRepairs remote-accessible service based on our Service Management Software (the "Service"). By accessing and using our Service, you are agreeing to be bound by and comply with the terms and conditions of this Agreement. The terms "MyGadgetRepairs", "we", "us" or "our" refers collectively to the licensor MyGadgetRepairs and our website https://www.mygadgetrepairs.com/ (the "Site"). The term "you" or "your" refers to you as the user and licensee of our Service under this Agreement. You warrant and represent that you are at least 18 years of age and if you are accepting this Agreement on behalf of any entity, you represent and warrant that you are authorized to accept this Agreement on such entity's behalf.
ACCEPTANCE OF TERMS
We reserve the right to change this Agreement at any time and in our sole discretion. We will provide notice of any such changes to you via email. Your continued use of this Service following the posting of its changes will constitute your acceptance of such changes. The latest Agreement will be posted on the Site for your review before using the Service.
DESCRIPTION OF SERVICE
The Service is designed to provide you with the capability to manage your service business. The Service is based on our Service Management Software (the "Service Management Software") that is hosted by us or on our behalf and accessible by you remotely through our Site.
Subject to the terms and conditions of this Agreement, MyGadgetRepairs grants to you a limited, non-transferable, non-exclusive, revocable right and license to access and use our Service to support your business operations for the term of this Agreement unless sooner terminated; provided, however, that you may not resell our Service or make it available to third parties other than as explicitly permitted herein, and MyGadgetRepairs retains all rights, titles and interests in and to all Service Management Software applications and any materials supplied to you by us.
You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third-party the Service in any way except as permitted under this Agreement; (ii) modify or make derivative works based upon the Service; (iii) create Internet "links" to the Service or "frame" or "mirror" any portion of the Service on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product or service using similar ideas, features, functions or graphics represented by or incorporated in the Service, or (e) copy any ideas, features, functions or graphics represented by or incorporated in the Service.
AVAILABILITY OF SERVICE
Subject to the terms and conditions of this Agreement, MyGadgetRepairs will use commercially reasonable efforts to provide the Service twenty-four hours a day, seven (7) days a week through the term of this Agreement. You agree that from time to time the Service may be inaccessible or impossible to use for various reasons, including periodic maintenance procedures or upgrades, service malfunctions and causes beyond our control or which are not reasonably foreseeable by us, including the interruption or failure of telecommunications or digital transmission links, hostile network attacks or network congestion or other failures (collectively, "Downtime"). MyGadgetRepairs will use commercially reasonable efforts to minimize any disruption, inaccessibility and/or inoperability of the Service in connection with Downtime, whether scheduled or not. MyGadgetRepairs will not be responsible for any damages or costs incurred by you, if any, in connection with Downtime.
You will pay MyGadgetRepairs the fees specified in the plan corresponding to the Service level for which you have subscribed. Payments are due within thirty (30) days of our invoice. Late payments are subject to an interest charge, which is the lower of one and one-half percent (1.5%) per month or the maximum legal rate. You are responsible for the payment of all taxes associated with this Agreement or your use of the Service (other than the taxes based on MyGadgetRepairs net income). If MyGadgetRepairs is required to pay any such taxes, you will, upon receipt of our invoice, reimburse us for any taxes paid by MyGadgetRepairs. You are not required to pay any taxes from which you are legally exempt. Your Service will automatically renew at the end of the Service period and you hereby authorize MyGadgetRepairs to charge the then-current renewal fees to the credit card associated with Your Account. If you cancel your MyGadgetRepairs Service, all payments or reimbursements under this agreement must be received by MyGadgetRepairs within 3 days of your subscription period starts. MyGadgetRepairs is not obligated to refund Service charges already paid. Cancellation will take effect at the end of the current Service period unless a sooner date is requested.
If you have enabled the recurring billing then it's your responsibility to cancel it via the "My Payment Methods". MyGadgetRepairs is not responsible for any recurring charges if you have forgotten to delete the stored card details.
We will prepare and submit a Proposal to you. This will be provided in the form of an email. Any price we provide will be valid for 30 days unless otherwise stated, and our Proposal will constitute our entire scope of works or part works. You may make changes to the Proposal before accepting it. You may accept the Proposal verbally or in writing.
By accepting our Proposal (whether verbally or in writing), or placing an order with us, you are accepting these Terms and Conditions and a legally binding Agreement incorporating these Terms and Conditions will be formed between you and us. No terms or conditions stipulated or referred to by you in any form whatsoever will in any way vary or add to these Terms and Conditions unless otherwise agreed by us in writing.
Our Proposal is based on the information you provide to us at the time we prepare it. Should any errors or discrepancies become evident which affect our order value, we reserve the right to make adjustments to it.
Our Proposal is based on the Services we offer during normal working hours (Monday to Saturday, 9 am – 5 pm excluding bank holidays). Works required outside of these hours will incur additional costs.
24 Hour Cancellation & Rescheduling of Training
Training sessions are charged at the point of purchase. If you cancel a session we do not offer a refund. Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services. We value our staff’s time. They have other jobs, family, and friends with whom they could be spending time. We pay staff their entire wage for any missed or late cancelled appointment out of respect for their valuable time. Therefore, we have a strictly enforced 24 hour cancellation and rescheduling policy.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires us to have to cancel, we will reschedule your existing appointment and no charges will apply. The 24 hour cancellation policy gives us time to inform our waitlist clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone.
YOUR REGISTRATION OBLIGATIONS
In consideration of your use of the MyGadgetRepairs Service, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United Kingdom or other applicable jurisdiction. You also agree to: (a) provide true, accurate, current, and complete information about yourself as prompted by the MyGadgetRepairs Service's registration form (the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or MyGadgetRepairs has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, MyGadgetRepairs has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). You are responsible for all activity occurring under your account.
MyGadgetRepairs reserves the right to cancel customer accounts at any time with or without notice. Providing false or invalid account information may result in the termination of your account.
You agree to comply with our acceptable use policies in connection with your use of the Service. You understand that all information, data, text, software, graphics, or other materials ("User Content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from whom such User Content originated. This means that you, and not MyGadgetRepairs, are entirely responsible for all User Content that you upload, post, e-mail, transmit, or otherwise make available via the Service. You should save all of your User Content through alternate storage solutions inasmuch as MyGadgetRepairs does not warrant the security or reliability of its Services.
By posting User Content, you grant MyGadgetRepairs and its affiliates the worldwide, nonexclusive, royalty free, right, for the duration of this Agreement, to copy and display such information on the Site in the manner you have selected. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content and to grant the rights granted herein; (b) the User Content is accurate and not misleading; and (c) online publication of the User Content you supply to those authorized by you does not violate these Service Terms and will not violate any rights of or cause injury to any person or entity. You hereby waive any moral rights you may have in such User Content under the laws of any jurisdiction.
MyGadgetRepairs does not control the User Content posted via the Service and, as such, does not guarantee the accuracy, integrity, or quality of such User Content. Under no circumstances will MyGadgetRepairs be liable in any way for any User Content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any User Content posted, e-mailed, transmitted, or otherwise made available via the Service. You agree to not use the Service to:
Upload, post, e-mail, transmit, or otherwise make available any User Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable, or harm minors;
Impersonate any person or entity or falsely state or otherwise misrepresent your identity or affiliation with a person or entity;
Forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content transmitted through the Service;
Upload, post, e-mail, transmit, or otherwise make available any User Content that you do not have a right to make available under any law or under contractual or other relationships;
Upload, post, e-mail, transmit, or otherwise make available any User Content that infringes any patent, trademark, trade secret, copyright, or other property rights of any party;
Upload, post, e-mail, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," or any other form of solicitation;
Upload, post, e-mail, transmit, or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
Disrupt the normal flow of dialogue, or otherwise act in a manner that negatively affects other users' ability to engage in discussions or exchanges;
Interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;
Intentionally or unintentionally violate any applicable local, state, national, or international law;
"Stalk" or otherwise harass another; and/or
Collect or store personal data about other users in connection with the prohibited conduct and activities outlined in the paragraphs above.
You acknowledge that MyGadgetRepairs may or may not pre-screen User Content, but that MyGadgetRepairs and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, move, or remove any User Content that is available via the Service and which violates the terms of this Agreement. You agree that you must evaluate, and bear all risks associated with, the use of any User Content, including any reliance on the accuracy, completeness, or usefulness of such User Content. You acknowledge, consent, and agree that MyGadgetRepairs may access, preserve, and disclose your account information and User Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to:
(a) Comply with legal process;
(b) Enforce the terms of this Agreement;
(c) Respond to claims that any User Content violates the rights of third parties;
(d) Respond to your requests for subscriber service; and/or
(e) Protect the rights, property, interests, or personal safety of MyGadgetRepairs, its users, and the public.
You will notify us immediately of any unauthorized use of any password or account or any other known or suspected breach of security.
INTELLECTUAL PROPERTY OWNERSHIP
The term "Intellectual Property Rights" means any and all now known or hereafter known tangible and intangible (i) rights associated with works of authorship throughout the universe, including, but not limited to, copyrights and moral rights, (ii) trademark and trade name rights and similar rights, (iii) trade secret rights, (iv) patents, designs, algorithms and other industrial property rights, (v) all other intellectual property and industrial property rights of every kind and nature throughout the universe and however designated, whether arising by operation of law, contract or license, and (vi) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues hereof now or hereafter in force (including any rights in any of the foregoing). You agree that MyGadgetRepairs shall retain all right, title and ownership in and to the Service, the Site, Service Management Software, and all Content (collectively referred to as "MyGadgetRepairs Content") we make available to you in connection with the Service, including, without limitation, all related Intellectual Property Rights represented by or embodied in the MyGadgetRepairs Content. The term "MyGadgetRepairs Content" shall refer to all information, data, text, graphics or other materials we make available to you in connection with the Service. You shall have no rights in such MyGadgetRepairs Content other than the limited right to use such MyGadgetRepairs Content as provided herein. We will also own all right, title and interest in any suggestions, ideas, enhancements, requests, feedback, recommendations and other information you provide us relating to the Service.
SCRAPERS, BOTS, CRAWLERS AND SPIDERS
Use of any robot, spider, site search, retrieval application or other manual or automatic device to retrieve, index, scrape, data mine or in any way gather or extract content on or available through the Site or our Service or reproduce or circumvent the navigational structure or presentation of the Site, or our Service without MyGadgetRepairs express written consent is prohibited.
You agree to indemnify and hold MyGadgetRepairs and its subsidiaries, affiliates, officers, agents, employees, partners, and licensors harmless from any claim or demand, including but not limited to reasonable attorneys' fees, arising out of User Content you submit, post, transmit, or otherwise make available through the Service, your use of the Service, your connection to the Service, any content you create, manage or control in connection to the Service, your violation of the terms of this Agreement, or your violation of any rights of another.
MODIFICATIONS TO SERVICE
You acknowledge that MyGadgetRepairs may establish general practices and limits concerning use of the Service. You further acknowledge that MyGadgetRepairs reserves the right to modify these general practices and limits from time to time. MyGadgetRepairs reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that MyGadgetRepairs shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of the Service, in whole or in part.
TERM AND TERMINATION.
This Agreement shall commence upon acceptance of your Registration Data and initial payment and shall continue thereafter until terminated. Either party may immediately terminate this Agreement for material breach of its terms. You agree that MyGadgetRepairs may terminate your access to the Service for violations of this Agreement and/or requests by authorized law enforcement or other government agencies. Any breach of your payment obligations or unauthorized use of the Service will be deemed a material breach of this Agreement.
The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because MyGadgetRepairs has no control over such sites and resources, you acknowledge and agree that MyGadgetRepairs is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any third-party content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that MyGadgetRepairs shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance of any such third-party content, goods, or services available on or through any such site or resource.
DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE MYGADGETREPAIRS SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. IN THE EVENT OF SYSTEM OR COMPONENT FAILURE, IT IS POSSIBLE THAT, YOU MAY NOT BE ABLE TO ENTER NEW TRANSACTIONS, EXECUTE EXISTING TRANSACTIONS, OR MODIFY OR CANCEL TRANSACTIONS THAT WERE PREVIOUSLY ENTERED. SYSTEM OR COMPONENT FAILURE MAY ALSO RESULT IN LOST DATA, LOSS OF ORDERS OR PRIORITY. MYGADGETREPAIRS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, STATUTORY, OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, AVAILABILITY, NON-INTERFERENCE WITH YOUR ENJOYMENT OF THE SITE OR SERVICE AND NON-INFRINGEMENT. MYGADGETREPAIRS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND LICENSORS MAKE NO WARRANTY THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, COMPLETELY SECURE, WITHOUT DELAY, FREE FROM SERVICE DEGRADATION OR ERROR-FREE; AND/OR (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM MYGADGETREPAIRS OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT MYGADGETREPAIRS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE TO YOU (WHETHER IN CONTRACT OR BASED ON WARRANTY, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF MYGADGETREPAIRS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM THE USE OR THE INABILITY TO USE OUR SITE OR SERVICE. IN ANY EVENT, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL BE LIMITED TO YOUR DIRECT DAMAGES NOT TO EXCEED THE FEES ACTUALLY PAID TO US DURING THE MOST RECENT SIX MONTH PERIOD IMMEDIATELY PRECEDING THE EARLIEST EVENT GIVING RISE TO OUR LIABILITY UNDER THIS AGREEMENT.
Except for the right of a party to apply to a court for a temporary restraining order, preliminary injunction or other equitable relief, any controversy or claim arising out of or relating to this Agreement that cannot be resolved through negotiation will be resolved by binding arbitration before a single arbitrator in accordance with the Commercial Arbitration Rules. The parties agree that any dispute resolution proceeding will be conducted on an individual basis and not as a class or representation action. Neither you nor MyGadgetRepairs shall be a member of a class, consolidated or representative action or proceeding. The award of the arbitrator shall be binding and may be entered as a judgment in any court of competent jurisdiction. The cost of the arbitration shall be borne equally by the parties. Neither party nor the arbitrator may disclose the existence or results of any arbitration hereunder. The authority of the arbitrator to award damages in any event is and shall be limited by this Agreement.
From time to time we do have requests from our clients for custom integration with their much liked APIs, when we give you a price of any integration or custom development you will pay 65% of the cost and MGR always subsidies 35% of the development work on the basis that someone else might need that in the future. Most of the time these specific integrations, no one else uses them. Any payments for bespoke customizations of our modules shall not be refunded/transferred.
Any credit on add-ons must be used within the subscription timeframe as they are non-refundable and not transferable. Please note that once your subscription has expired you will not be able to use the credit unless you extend your subscription.
ACCEPTANCE OF THIS REFUND POLICY
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products or add-on services, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
FAIR USAGE POLICY (FUP)
MyGadgetRepairs provides multi-tenanted SaaS solutions and seeks to ensure and maintain an optimal user experience. MyGadgetRepairs is committed to an up-front, published, simple, transparent and no-nonsense subscription pricing model. We don't set out to tempt customers with low up-front pricing and then “pile on” additional charges for storage etc. We do not charge extra storage costs when the tool is used reasonably and normally. We do however need to ensure that the provision of our services is profitable, as well as fair.
That's why we monitor technical usage and work according to a Fair Use Policy. This Fair Use Policy has been created to prevent improper use of the software, so we can offer all our customers an excellent user experience. The Fair Use Policy for our SaaS solution comprises storage, traffic, emails and compute – this includes for example file storage, database size, the amount of internal and external network traffic including web traffic, the number of emails sent from and received by our servers, and the amount of database load and API load – including CPU time, memory use and queue lengths across all services.
MyGadgetRepairs does not charge extra costs when the tool is used reasonably and normally. When we determine the scope of Fair Use we take into account your contract, technical advances and the current price rate of all necessary assets. We'll adjust these values when there is a reasonable cause. In general, this will often mean expansion and raising of thresholds and reducing the cost of excessive use, as a result of lower costs of cloud storage and cloud computing. We will inform you in a timely fashion, when these changes affect your costs or use. When we detect something out of the ordinary in your MyGadgetRepairs SaaS environment, we'll contact you to discuss the situation and potential alternatives. If the situation doesn't change, may have to limit the available storage, bandwidth, database usage, API usage or allowed emails, for example. Alternatively, we may discuss with you options for temporarily isolating your system from other multi-tenanted users.
What you need to know
|PRODUCTS||30,000 per franchise per year - additional space can be bought separately|
|CUSTOMERS||30,000 per shop per year - additional space can be bought separately|
|TICKETS||30,000 per shop per year - additional space can be bought separately|
Entire Agreement. This Agreement, the Site Terms, and any applicable Registration Form constitute the entire agreement between you and MyGadgetRepairs and govern your use of the Service, superseding any prior agreements between you and MyGadgetRepairs with respect to the Service.
Choice of Law and Forum. This Agreement and the relationship between you and MyGadgetRepairs shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within the UK.
Waiver and Severability of Terms: The failure of MyGadgetRepairs to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
Force majeure. No party shall be liable to any other party for any failure or delay caused by force majeure and similar events beyond any party's reasonable control, including, without limitation, acts of nature, terrorist acts, sabotage, or accidents.
Independent Contractors. MyGadgetRepairs and you are independent contractors. None of the provisions of this Agreement or the provision of the Service hereunder shall be deemed to constitute a partnership, joint venture, franchisor-franchisee, employer-employee, or any other such relationship between the parties hereto, and neither party shall have any authority to bind the other in any manner except as expressly provided in this Agreement. Neither party shall have or hold itself out as having any right, authority or agency to act on behalf of the other party in any capacity or in any manner, except as may be specifically authorized in this Agreement. You assume full responsibility for the acts of your personnel and shall be solely responsible for their supervision, direction and control, compensation, benefits and taxes.
Assignment. This Agreement may not be assigned by you without our prior written approval. Any purported assignment in violation of this section shall be void. Any permitted assignment shall inure to the benefit of and be binding on the assigning party's successor and assigns.
No third-party Beneficiaries. The Agreement does not create any unintended third-party beneficiary rights.
Notice. Any notices required or permitted hereunder shall be given to the appropriate party at such address as the party shall specify in writing. For MyGadgetRepairs the address will be specified on the Site. For you the address will be specified in your registration application. Either party may change its address by notifying the other party in writing. Such notice shall be deemed given: upon personal delivery; if sent by telephone facsimile, upon confirmation of receipt; or if sent by certified or registered mail, postage prepaid, five (5) days after the date of mailing.
Consent to Receive Emails. As long as you maintain an account, you may not "opt out" of receiving account-related emails from MyGadgetRepairs. You also agree, unless you opt out, to receive marketing emails related to the Services.