The heart and soul of a repair shop is the ticketing system and we know it. Your tickets will show you exactly what you need and when you need it, from any device.
Point of Sale (POS/EPOS)
Our Point of Sale (POS/EPOS) system will help you run a simple retail shop, or a chain of high volume stores - with all the necessary reporting.
Robust Inventory Management
Expertly keep track of all your stocked items and services with our powerful inventory system.
Invoicing/Recurring Invoicing Module
Invoicing system with all the power a repair business or retail store will need. Recurring Invoicing for business contracts. Payment links in invoice emails and on customer area.
Now your website can have powerful customizable wizards that ask your customer for information about their issue and you get notified instantly with nice structured data that tells you where it came from.
Automatically staying in touch with your customers. Most of our users tell us this tool continues to bring them new business and that "Marketing Campaigns" alone is more than paying for the cost of the software.
Customer & CRM
It provides a means to manage its relationships with existing customers efficiently and also helps it in identifying new leads and prospects. With powerful customer management and search, you have your entire database instantly available from anywhere.
Customer/Tickets Feedback Module
Gain valuable insight into your customers' thoughts and experiences towards your business with MGR, now you can collect feedback from your customers via emails.
Customer Loyalty Program
A loyalty/rewards program can help you build customer loyalty, deepen engagement and serve as a marketing benefit that you can use to attract new customers.
Our Buy-back module offers a comprehensive solution for purchasing and managing Buy-backs along with real-time market prices.
Customer Credit - Virtual Wallet
Customer credit allows you to assign credit points to a customer. The assigned credit points can be used by the customers for purchasing the store products. It's just like a virtual wallet.
Customer Pre Paid Balance - Pre Paid Hours
Pre paid balance allows you to sell balance (which is equal to hours) to be applied on an invoice at a later date.
Customer portal helps your customers know exactly where to go to find information related to their repair. Facilitate customer engagement and improve engagement by empowering customers to interact with your company when and where it's convenient for them.
Gift Cards can help merchants attract more customers, drive extra revenue and get their brands noticed. By offering a wide array of gift cards types and pricing schemes, you can create a smooth and effective gift-giving practice for your store..'
Purchase Order Module
If your business needs to purchase goods or services, you need a way to track those orders. Easily manage purchase orders with our Purchase Order Module where Purchase requisitions are automatically created.
Preventive Maintenance Plan
Time-based preventive maintenance is based on a fixed execution frequency that generates a calendar schedule. Planning preventive maintenance without some automation can be a huge challenge.
Ticket Dashboard will help you avoid those frustrating customer calls, because someone hasn't heard from you, and you'll never have to worry about it.
Full Reporting Module
Our reporting module has unparalleled power due to the nature of our fully integrated software. Because your Ticketing/Invoicing/CRM/Inventory are all in one place, we can give you an insight that crosses all of these areas.
Spend your time repairing, not tracking. Reduce labour costs, increase employee productivity & have control over what your employees can see and do within one unified system.
Employee Shift/Rota Planner
You've got better things to do than build your staff rota - but there's no avoiding it! Sure, it's easy enough to plan a staff rota if all your employees work nine-to-five, Monday to Friday - but you still need to cater for leave requests and holiday management.
Barcode Labels - Serialized Inventory - QR Codes
Barcode labels will help your businesses easily track stock and access key product data. In a single scan, you can see product details, stock on hand, pricing, and even complete a sale.
Field Service is an important aspect of many repair businesses, it keeps your team on the same page and you will never miss an important appointment.
Use My Gadget Repairs in any language you prefer. My Gadget Repairs allows you to modify and customize any translation.
One of our specialities is integrating into third-party apps and tools. We enjoy and continue to add integrations all the time. New integrations being added all the time
Key Performance Indicators
The KPI dashboard displays key performance indicators to provide the executive with an easily discernable view of their business performance.
Spend your time growing your business rather than managing stocks, delivery problems and warehouse issues. Leave the stock management and fulfillment to MGR.
View all of your team's work in one calendar so you know exactly who's doing what by when and hit your deadlines every time.
Loan Devices Management
Loan Device Management module enables you to track/issue loan devices in the best way possible. The system also reminds the customer when a loan device has to return.
We have thousands of users from all over the world and are happy to continue adding regions. We support currency symbols, time zone and lots of other things.
Manage Multiple Locations/Shops
Our Big Chain plan supports your growth by allowing a single account to run multiple stores and give admins visibility into a single store or the whole set of locations.
MyGadgetRepairs presents a simple solution of bringing the emails in your mailbox then into your tickets automatically.
Store all your most important documents related to repairs, customers and suppliers in one place.
Everything you need to manage GDPR with confidence. Keep your customer's data safe before and after GDPR.
Public API Interface
MyGadgetRepairs provides a REST API that can be accessed directly from another web application or any other systems. API keys can be generated through the MyGadgetRepairs admin interface.
Data migration is a complex process, requiring a robust methodology. If you are moving from another provider, we can help ensure your data is analysed, migrated, fixed, transformed and fully optimised for MyGadgetRepairs.
Utilise the Customer Display to empower your customers, provide increased transparency, display dynamic and custom imagery on your Customer Display. Advertise specials, insert branded imagery and messaging between sales.
RMA and Returns Management
Give your customers a better returns experience in every sales channel and stay in control of the returns process and its costs.
Never forget another repair ticket or outstanding invoice again. Prevent items from slipping through the cracks by keeping your team aware of them.
We pride ourselves on giving the best support to our customers. No matter what your question is, or when you raise it, help will always be at hand.
No installation required. No expensive hardware required. Use My Gadget Repairs simply in the cloud.
Easy To Use
Book a new repair job in simple steps and provide easy workflows for technicians.
And many more features
MGR includes tons of features. It's a great time to use MGR, a very modern way to manage your business and traditional tasks.
GREAT REPAIR SERVICE STARTS WITH BETTER MANAGEMENT SOFTWARE
Enough? Start Building!
Now that you have read all the Tid-Bits, so start with a plan and take your repair shop to the next level.