How long are your contracts? Can I change plans at any time?
There is no fixed contract and if you want to stop using the system just cancel the automatic billing. You can upgrade, downgrade or make changes to your plan at any time.
Are there any hidden charges or extra costs with "My Gadget Repairs"?
No! There are no extra charges or hidden costs. The only thing you will pay is the monthly or yearly subscription fee.
Is the "FREE FOR LIFE" really free?
No credit card is required to start your trial, so try "My Gadget Repairs" with no strings attached.
Is my data safe?
Any data in your "My Gadget Repairs" account is your own (not ours), your information is not accessed by anyone else or sold to anyone. You can already export all repair tickets/invoices/reports/inventory/client data etc and save them to your desktop.
Plus all data is securely stored & information is transmitted securely via SSL encryption and can only be viewed using the encrypted link created for each account. Your data is always secure along with our automatic backups.
You also have the option to store the data offline by using our paid backup addons. The offline backup can store your data on your FTP server or your Dropbox, daily weekly or monthly.
What is a Franchise Account?
The franchise account offers the capability of having a warehouse and repair centre concept for ticket distribution. Also, it comes with a separate account where you can manage all the shops from one account,
it will also enable you to manage/move/distribute stock easily within shops. Product prices can be automatically synced across all the shops, You only create one product and that will be available in all shops.
You can almost do everything from this account and not have to log in to an individual shop's account.
Is "My Gadget Repairs" compatible with all devices including printers and scanners?
"My Gadget Repairs" is tailored for all devices including iPads, Macs and PCs. It's likely that "My Gadget Repairs" will be compatible with your laptops, printers, debit/credit card readers and scanners.
Is there an offline mode?
"My Gadget Repairs" is completely online meaning you can access it from any device. Our customers say they love this about us. You don't need to install or enter anything to get started with "My Gadget Repairs". You just open up your browser and start lodging repair jobs. Also, you don't have to worry about offline backups or updating software for your cell phone repair shop as all of this is done automatically by "My Gadget Repairs" in the cloud.
We do plan to add some offline features to the system, like the ability to create repair tickets or checkout sales but in the meantime, if your internet just cut out, you can just jump onto your mobile and use your data as it doesn't use much bandwidth.
What about support?
We've out of the world customer support & you are always prioritized above everything and anything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of our product specialists or send us an email - support@mygadgetrepairs.com.
Paid Support is also offered via the add-ons for those customers who need support on a priority basis, along with direct access to our development team.
What does unlimited mean?
It means you can have 30,000 customers, repair tickets, inventory items or invoices each year.
Can my inventory be imported?
We can import your inventory along with customers and repair tickets however you may need the onboarding add-on. Nevertheless, you can also import inventory data using Excel, CSV or TXT files.
Does "My Gadget Repairs" support multiple stores?
My Gadget Repairs do support multiple stores. You can manage all stores with just one account and you will get the same flawless services at each store.
Does "My Gadget Repairs" offer staff training?
Yes, we do. We aim to offer completely personalized training packages that are tailored exclusively to meet your business requirements. The training program will be custom-made for your business. Please check the ad-on section in My Gadget Repairs.
Can I setup different tax rates?
Yes, you can set up different tax rates and can select which ones to apply from the drop-down menu.
Can I setup a commission for employees?
Yes, you can set up a commission for employees and My Gadget Repairs will handle all the calculations on your behalf.
What hardware do I need?
To run "My Gadget Repairs", all you need is an internet connection and a computer/laptop, however, if you want to get the most out of "My Gadget Repairs" you may need the followings (we also provide all of these).
1. Receipt Printers:
We have tested the system with Bixolon SRP-350II (USB) and Xprinter XP-Q200II (LAN Interface). Many thermal receipt printers support ESC/POS to some degree.
2. Barcode Scanners/Readers:
Any of the barcode scanners/readers will work fine.
3. Magnetic Card Readers:
Most of the Magnetic Card Readers will work fine. We have tested this with Uniform MSR213 Magnetic Stripe Card Reader (USB - 3 Track Reader). For tablet/mobile card readers: No such feature and recommendation yet.
4. Cash Drawers:
You should buy the cash drawers that can be connected to the pos printer. To use cash drawers, your printer should have the port to connect to the cash drawer as Bixolon SRP350II and Xprinter XP-Q200II. For Browser Print, you might need to set your printer to open the cash drawer before printing.
For Others, it will be fine as the cash drawer will be opened with printing and can be opened without printing.
5. Barcode and label printing:
Any desktop laser print will work fine for barcode printing. Any label printer should work.
6. Signature Pad:
We have tested the system with Omega and Sigma signature pads.
