System Update - September 2022 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • General
    • To make it easier we have added a link to the "Tax Manager" when you click on the "VAT/TAX" label.
  • Tickets
    • Enable Ticket Protection
      • We have added an option where you can enable password protection on each ticket for the front end.  
    • Show Signature Pad
      • We have added the option to hide the signature box if you don't need it, please note that if you do that then the topaz signature pad will be disabled automatically. The default value is on.
    • Ticket Monitor Snippet > Default Order
      • We have added the following options if the "Ticket Priority" is enabled. 
        • Priority Asc
        • Priority Desc
    • Report Table Pagination Type
      • We have added another option to the "Report Table Pagination Type".
        • Selectable Page Numbers: This will show the page numbers in a dropdown so you can jump between the pages easily.
    • Ticket Custom Fields
      • We have added a new option called "Show on Customer Equipment", the ones set to "Yes" will be shown on the "Customer Equipment" page as you may not want to show all the fields.
  • Notifications
    • We have added a new notification called "60 - Notify customer when a legal document is created with ticket" which will allow you to email the customer when a legal document was agreed upon and signed by them.
  • Template Editor
    • Product Label
      • We have added a new tag called [PRODUCT_CODE] which will add the product code regardless of the product being serialised, please note that we already have a tag called [CODE] which gives the priority to the serials over the product code. So the new tag will be handy if you still want to show the product code on the labels.
    • We have added a new tag called [TICKET_PRIORITY] to the following templates.
      • Repair Receipt
      • Repair Invoice
      • Repair Intake Form
      • Repair Outtake Form
      • Repair Legal Document
      • Repair Checklist
      • Repair SLA
      • Repair Insurance Document
      • Repair Compose Letter
      • Picking Slip
  • Misc
    • Tax Manager
      • Bulk Product Tax Update
        • We have added an option to update the product's tax from one tax to another tax in the case of a tax change. E.g. you can update all the products that are on 20% to 17.5%. Please note that you already have an option to update the tax via the bulk product update however you have to select the products, this "Bulk Product Tax Update" option will just transfer all the products from one tax to another in bulk.
      • We have added a new column on the "Tax Manager" called "Products" which shows you the number of products using that tax entry. It's always handy to know how many products are in this tax bracket.

Leads:

  • Estimate Creation
    • We have added a new option to initiate the estimate process from the leads interface as long as the customer is associated with the lead.

Estimates:

  • Create Estimate
    • When "Ticket Priority" is enabled then you will see a new option called "Priority" when creating tickets and the default "Priority" will be selected automatically. This will also allow you to prioritise the estimates based on their nature.
    • When the estimate is converted to a ticket then the estimate priority will be taken across to the ticket. This way the priority status stays the same.
  • Modify Estimate
    • When "Ticket Priority" is enabled then you will see a new option called "Priority" when updating tickets.
    • When the estimate is converted to a ticket then the estimate priority will be taken across to the ticket. This way the priority status stays the same.
  • Estimate Manager
    • We have added a new column called "Priority" on the ticket manager when "Ticket Priority" is enabled.
    • The "Priority" dropdown can also be used to update the estimate priority from the estimate manager which will speed up the process.
    • If you click on the priority column header it will allow you to sort the column.
  • Search Form
    • We have added a new field called "Priority" on the estimate search form. This will allow you to filter the estimates by priority.
  • Saved Search
    • The new search field is also part of the "Saved Search". This will allow you to create a saved search based on the estimate "Priority".

Tickets:

  • Ticket Automation
    • We have added the following new "Conditions" in the "Ticket Automation".
      • Ticket Last Comment: This will search in the "Ticket Comments" field.
  • Ticket Monitor
    • If the "Default Order" of "Ticket Monitor Snippet" is set to one of the followings then it will be applied automatically.
      • Priority Desc
      • Priority Asc
  • Ticket Comments
    • Now If you type anything in the ticket comments box the "Send" button will become red so you don't forget to click on it.
  • Ticket Invoices
    • If you're sending the ticket invoice manually we now log in to the ticket communication tab so you know when the manual invoice was sent.
  • Enable Ticket Protection
    • If the ticket protection is enabled then you will see an option next to the ticket reference so you can perform the following actions.
      • Enable password protection by creating a password
      • Option to update the password
      • Option to delete the password
  • Bulk Ticket Update
    • If password protection is enabled then you will see an option to assign a password to the selected tickets.
  • Ticket Timeline
    • We have now added the refunds on the ticket timeline as well which will make it easier for you to reconcile the data.
  • Customer Equipment
    • If the custom fields are set to "Show on Customer Equipment" to yes then they will be shown here as a column.

Customer Display:

  • Intake/Outtake Popup
    • We have made the following changes.
      • Now the screen size is 80% f the available screen.
      • We have added a button called "Go To Signature" which will take you to the signature box.

Purchase Order:

  • Download as PDF
    • We have added an option to download the purchase order as a PDF file.

Reports:

  • Monthly Sales Report
    • We have added a link so you can easily drill down to the daily sales report from the monthly view which is very helpful.
  • Monthly Purchase Report
    • We have added a link so you can easily drill down to the daily purchase report from the monthly view which is very helpful.​​​ ​  ​
  • Price Override Report
    • We have added the staff name when we list the data so you don't have to drill down to see the staff's name.
  • Expenses Report
    • We have added the page sub-total amount at the bottom of the following fields.
      • Amount
  • Commissions Report
    • We have added the page sub-total amount at the bottom of the following fields.
      • Not Completed Jobs
      • Commission
      • Completed Jobs
      • Commission
      • POS Sales
      • Commission
      • Customer Purchases
      • Commission
  • Staff Time Log Report
    • We have added the page sub-total amount at the bottom of the following fields.
      • Total Hours Worked
      • Net Pay
  • Warranty Report
    • We have added the page sub-total amount at the bottom of the following fields.
      • Discount
      • VAT
      • Total
  • Ticket Reconciliation Report
    • We have added a new column called "Priority" on the report when "Ticket Priority" is enabled.
    • We have also added the "Priority" dropdown in the search form as well so you can filter the data based on that.
    • We have added the page sub-total amount at the bottom of the following fields.
      • Ticket Total
      • Payment
  • Categorie's Report
    • We have added the page sub-total amount at the bottom of the following fields.
      • Purchased
      • Sold
      • Purchased Amount
      • Sold Amount
      • Profit and/or Loss Amount
  • Brands Report
    • We have added the page sub-total amount at the bottom of the following fields.
      • Purchased
      • Sold
      • Purchased Amount
      • Sold Amount
      • Profit and/or Loss Amount
  • Customer's Report
    • We have added the page sub-total amount at the bottom of the following fields.
      • Invoices
      • Total Amount
      • Total Paid
      • Balance
  • Suppliers Report
    • We have added the page sub-total amount at the bottom of the following fields.
      • Purchases
      • Total Amount
      • Total Paid
      • Balance
  • Staff Performance Report
    • We have added the page sub-total amount at the bottom of the following fields.
      • Tickets Section
        • # of Tickets
        • Paid
        • Due
        • Completed
        • RMA On
        • Worked on RMA
        • Duration
      • POS Sales Section
        • # of POS Orders
        • Amount
        • RMA On
      • Purchase Order
        • # of Purchase Orders
        • Amount
      • Expenses
        • # of Expense
        • Amount
  • Register report
    • We have added the page sub-total amount at the bottom of the following fields.
      • CC Clips
      • Cheques
      • Total cash
  • Product Quantity Alerts
    • We have added the page sub-total amount at the bottom of the following fields.
      • Quantity
  • Tickets Report By Issue Type
    • We have added the page sub-total amount at the bottom of the following fields.
      • # Of Tickets
      • Discounts
      • VAT/Taxes
      • Sale Amount
  • Campaign Sent Report
    • We have added the page sub-total amount at the bottom of the following fields.
      • # of Emails

Customer Portal:

  • Ticket Receipt
    • If password protection is enabled then you will see an option to input the password, if the wrong password is provided then you will not be able to see the ticket receipt.
  • Ticket Invoice
    • If password protection is enabled then you will see an option to input the password, if the wrong password is provided then you will not be able to see the ticket invoice.

POS Interface:

  • You can now make the products favourite which will be shown in a seperate section in the POS, this will allow the users to add the most commonly used products they sell in their favourites. Please note that favourites are based on users once set it will be only visible to that user.
  • If you want to un-favourite the product please click on the same icon and it will take the product out of your favourites.
  • We have added a heart icon on the right-hand menu within the POS which will ONLY show the favourite products.
  • We now show an icon if the product has an up-selling or cross-selling association to make it easier for the staff.
  • POS Timeline
    • We have now added the refunds on the POS timeline as well which will make it easier for you to reconcile the data.

Training Videos:

  • We have added the following series of videos. Our collection of "Demo/Training Videos" are to support you as you learn to get the most out of My Gadget Repairs. They cover every key aspect of the platform, as well as provide guidance on some additional features, here's the full list of videos if you want to get straight to one:

Thank you for being part of MGR which helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

Facebook:https://www.facebook.com/MyGadgetRepairs/

Twitter: https://twitter.com/MyGadgetRepairs

Linkedin: https://www.linkedin.com/in/mygadgetrepairs/

YouTube Channelhttps://www.youtube.com/channel/UCRhR8vblS6lnzQVVwRqT_kg

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