System Update - September 2021 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • Customer Tab
    • Customer Portal
      • Customer Portal Logo
        • We have added another option called "Company Photo" in the "Customer Portal Logo", this will allow you to show the customer's company logo.
      • Customer Dropdown Template
        • You can now customize the "Customer Dropdown" and add the following additional tags. This will change the customer dropdown in the whole system.
          • {customer_name}
          • {customer_email}
          • {customer_phone}
          • {customer_address}
          • {customer_company}
          • All of the customer's custom fields only if you have any, please note that you will be using the custom field id e.g. {cf_xxxxx} however on the settings page the system will list all of them so you can easily copy and paste.
      • Manage Columns on Ticket Manager
        • Additional Columns
          • We have added an option to add a new column called "Customer's Address" which can be shown on the ticket manager.
      • Activity Boxes
        • You can now show/hide the customer activity boxes. The followings are the default "Activity Boxes" on the customer manager.
          • Total Customers
          • New Customers
          • Repeat Customers
          • Total Unpaid
  • Invoices Tab 
    • Exclude Item Line Columns
      • We have added another option called "Product Name" in the list of excluded columns.
  • Product Tab
    • Activity Boxes
      • You can now show/hide the product activity boxes. The followings are the default "Activity Boxes" on the product manager.
        • Product/Service/Bundles
        • Total Quantity
        • Low Stock Items
        • Back Orders
        • Parts Order
        • Stock Request
  • Ticket Status
    • We have added an option to set "Default Comment Type" with each "Repair Notes" statuses. You may have some status where you may want to set them as "Private".
    • We have also added an option called "Comments Required" which will allow you to make it required or not. In some statuses you may not want to capture the comments then you can set them as "No", The default vale us "Yes".

Estimates:

  • Company Name
    • We have added the "Company Name" next to the "Customer Name" on the estimate manager.

Tickets:

  • Ticket Search Form
    • We have added a new search field called "Previous Statuses" which will allow you to search in the ticket's history rather than the current ticket status. E.g. you may want to see how many tickets have been changed to "Waiting for Parts" in the past week regardless of their current status.
  • Customer's Address
    • If "Customer's Address" is added in "Manage Columns on Ticket Manager" then it will be shown on the ticket manager.
  • Customer Receipts
    • We have added the option to print the "Customer Receipts" on the A4 paper.
  • Ticket Status
    • We have added an option to set "Default Comment Type" with each "Repair Notes" statuses. On the ticket page, all the "Repair Notes" statuses will reflect that.
    • If "Comments Required" is set to "No" then the system will let to add the ticket status without any comment.
  • Shipping Report
    • We have added the customer's company name to the report.
    • We have also added a field called "Company" in the search form as well which will allow you to search for all the shipments for that company.

Customer Manager:

  • Invoice Template based on customer
    • We have added an option so you can define invoices templates based on customers. Please note that you can already define an estimate template based on the customer. If nothing is set then the default invoice template will be used.
  • Customer Groups
    • 3rd Party Billing
      • We have also added an option so you can define invoices templates based on "3rd Party Billing". This will allow you to send a different template of invoice to 3rd party. If nothing is set then the default invoice template will be used.
  • Manager
    • We have added a link on the mobile and telephone number so you can easily call them if needed. Also, an email link has been added to the email address as well.
  • Customer Modify
    • We have added a "Call" button next to the "Mobile" and "Telephone" filed to initiate a call. Also, an "Emal" button has been added next to the email field to compose an email.
  • Activity Boxes
    • "Activity Boxes" are now based on the shop settings.
  • Company Page
    • We have added a new tab called "Customer Equipment" on the "Company View" which will list all the equipment that the company's customers have. Please note that there is already a tab called "Customer Equipment" when you modify the customer.

Product Manager:

  • Import Products
    • You can now import serial numbers during the product import, we have added a column called "StockInputSerials" which will allow you to input individual serials with a "~" as a delimiter. This way you don't have to input serials via the stock interface after the import. Please note that the "StockQuantity" value must match with the number of serials in "StockInputSerials" else the import process will ignore the whole line.
  • Saved Search
    • You can use the Saved Search feature to save the defined search criteria to ease your search experience. This allows you to quickly perform a search without needing to manually enter all of the search conditions each time. You can create, modify, and delete a saved search. As soon as you created a saved search, there will be a new drop-down on the search form which will list all of the saved searches.
    • You can also share your saved searches that you think may be useful to other staff members.
    • Please note that you already have a "Saved Search" feature in the tickets and customers.
  • Activity Boxes
    • "Activity Boxes" are now based on the shop settings.

Sales:

  • Ticket Invoices
    • Invoice Template based on customer
      • If the invoice template is customer-based then it will be used otherwise the default template will be used.
    • Customer Groups
      • 3rd Party Billing
        • If the invoice template is customer group based then it will be used otherwise the default template will be used.

Customer Portal:

  • Ticket Detail Page
    • Customer Portal Logo
      • We have added another option called "Company Photo" in the "Customer Portal Logo", this will allow you to show the customer's company logo.
  • Invoice Detail Page
    • Customer Portal Logo
      • We have added another option called "Company Photo" in the "Customer Portal Logo", this will allow you to show the customer's company logo.
  • Invoice Template based on customer
    • If the invoice template is customer-based then it will be used otherwise the default template will be used.
  • Customer Groups
    • 3rd Party Billing
      • If the invoice template is customer group based then it will be used otherwise the default template will be used.

API Interface:

  • /StatusCollection - Collection
    • We have added the following 2 elements in the JSON.
      • default_comment_type
      • comment_required

3rd-Party Integration:

  • Zapier - 1.034
    • Triggers
      • New Status
        • We have added the following 2 elements in the JSON.
          • default_comment_type
          • comment_required
  • Repair Tracker Widget
    • We have added a new option called "Tracker Form Fields", this will allow you to change what you ask on the form, e.g. the default fields are "Ticket Ref" and "Mobile No" however you can change that to any ticket custom fields if needed.
  • Print Node
    • Customer Receipts
      • We have added the option to print the "Customer Receipts" on an A4 paper.
  • loqate
    • By default loqate does not return the address part the same way as "Google Address" does so we have added the address parts so it's easy to parse the address on the shipping integrations such as "DPD", "UPS", "PUROLATOR" and "PACKLINK".

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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