System Update - September 2020 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

• -- Calendar Week Start Day
  • You can now choose the start day of the week for the calendar, by default, the start day of the workweek is defined as Monday.

KPI Dashboard

• The KPI dashboard displays key performance indicators to provide the executive with an easily discernable view of their business performance. A KPI dashboard takes this a step further by bringing all your KPIs together in one place. You can see how you’re performing on each different measurement, side by side.
• A KPI dashboard is an easy way to have a window into all of your work, with the information you need in one place to share with your team and track your progress toward goals or tell you where you need to make adjustments to reach them.

Shop Users / Staff:

• Create / Modify Staff
  • We have now moved all the commission fields to a new tab called "Commission". Where we have separated the fields into 3 sections.
    • Ticket Commission
    • POS Commission
    • Customer Purchase Commission
  • Ticket Commission
    • Commission Based on Categories
      • We have added a new option to set staff's commission based on "Product Categories", this option is very handy when you want your staff to have an extra commission on certain categories, let's say you want them to have a double commission (x2) on "Cases" then you can just set the category to "Cases" and the system will give commission on all the products within the "Cases" category. Category based commission works the same as the other two options we have (Commission based on Make/Model and Commission Based on Issue Types)
    • Commission Multiplier for Categories
      • This is the actual multiplier for the category based products. E.g. x2, x3 etc
    • Commission Based on Products
      • We have added a new option to set staff's commission based on "Products", this option is very handy when you want your staff to have an extra commission on certain products, let's say you want them to have a double commission (x2) on "iPhone X Screen" then you can just set the product "iPhone X Screen" and the system will give commission on "iPhone X Screen". The product-based commission works the same as the other two options we have (Commission based on Make/Model and Commission Based on Issue Types)
    • Commission Multiplier for Products
      • This is the actual multiplier for the products. E.g. x2, x3 etc
  • POS Commission
    • Commission-based "Targeted Products"
      • You can now set the targeted products for each staff so they can get a commission on just those items.
    • Products Commission Type
      • That's where you set if its a percent of a fixed commission.
    • Products Commission Value
      • The actual value of the percent or fixed. Let's say you want to give 10% commission then you would set the "Commission Type" to "Percent" and but "10" in the "Commission Value".
• Daily Sales Targets
  • We have added an option to set a daily sales target for your staff too. Define sales targets to create the most efficient environment for your sales team. A sales target (quota) is a target sales reps are set, sales target (quotas) are set in money figures and if you are managing a sales team, you most likely want to reach your sales quota.

Tickets:

• Ticket Commission
  • All the ticket commission changes have been done on the API interface as well.
• Ticket Invoices
  • You can now delete the payment entry via the ticket invoice, we have added the option to delete the payment in the "Modify Payment" popup.
• Customer Group Discount
  • Customer group discount is now applied automatically on the ticket interface.

Estimates:

• Ticket Deletion
  • If the ticket was created from an estimate, now the system will not allow you to delete the ticket unless you delete the estimate first.
• Customer Group Discount
  • Customer group discount is now applied automatically on the estimates.

Product Manager:

• Product Manager - Search Fields
  • We have added the option to search by "Serial Number" in the search fields.
• Bulk Product Update
  • You can now update the "Warranty" field via the bulk product update feature,
• Create Product
  • Product conditions are now used to check the existence of the product. Let's say if you have a product called "iPhone 7" with a condition called "Grade B", you can now create another product called "iPhone 7" with a condition called "Grade C". Both products will be treated as separate products so the price can be different.
• Print Barcode/Labels of Multiple Products
  • You can now print barcode labels of multiple products via the product manager, please select the products and then click on the "Print Barcode/Labels" button located at the bottom of the page.

Reports:

• KPI Report - (Key Performance Indicators (KPIs)
  • What is a KPI report? – How do I know if my business is succeeding? Depending on the sector you’re in, the numbers that tell your company’s story might be its profit margin, or how much it has to spend on advertising to gain one new customer.
  • Key Performance Indicator (KPI) is a standard measurement that demonstrates the effectiveness of your sales team in achieving important business objectives, it also gives useful analytics to help sales personnel increase their productivity by measuring their performance on a regular basis. For example, a sales manager wants to monitor the top 10 sales reps in terms of average annual revenue each of them have achieved. 
• Ticket Report by Status
  • We have added a new field in the "Search Form" so can now filter by “Shop User/Staff”.
  • Also, we have added the followings in the "Group By" dropdown.
    • Day, User - This will allow you to group the data by day and then staff.
    • Month, User - This will allow you to group the data by month and then staff.
    • Year, User - This will allow you to group the data by year and then staff.
  • We have also added the graph to represent the data too.
• Ticket Report by Issue Type
  • We have added a new field in the "Search Form" so can now filter by “Shop User/Staff”.
  • We have also added the graph to represent the data too.
• Staff Report
  • We have added a new dropdown called "Based on" so you can decide which data should be used in the report. There are two options.
    • Based on who created the invoice - This is the default value. 
    • Who has the ticket assigned to 
• Commissions Report
  • Commission report now has all the newly added commission methods such as based on category, products etc,

Leads Manager:

• Ticket Deletion
  • If the ticket was created from a lead, now the system will not allow you to delete the ticket unless you delete the lead first,

POS Interface:

• "Targeted Products"
  • Commission on the "Targeted Products"  is now automatically calculated on the POS interface.

API Interface:

• Ticket Commission
  • All the ticket commission changes have been done on the API interface as well.
• /ticketComments - New Endpoint
  • We have added the option to add ticket comments/notes via the API.
• /tickets - GET
  • {ticketNo} field now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
• /tickets/{ticketId} - GET
  • {ticketId} field now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
• /tickets/{ticketId}  - PUT
  • {ticketId} field now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
• /tickets/{ticketId}  - DELETE
  • {ticketId} field now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
• /ticketInvoices
  • Ticket invoice endpoint now has the recurring invoice information ​​​​​​, we have added a few new elements ("recurring" and "recurring_invoice") which will contain the recurring information.

3rd-Party Integration:

• Zapier
  • Create Ticket Comments
    • We have added a new zap called "Create Ticket Comments" to add ticket comments/notes.​​​
  • Find Ticket
    • Ticket field now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
  • Update Ticket
    • Ticket field now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
  • Delete Ticket
    • Ticket field now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018).I t will make it easier for some interfaces where you don't have the ticket UUID.

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