System Update - September 2020 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • -- Calendar Week Start Day
    • You can now choose the start day of the week for the calendar, by default, the start day of the workweek is defined as Monday.

KPI Dashboard

  • The KPI dashboard displays key performance indicators to provide the executive with an easily discernable view of their business performance. A KPI dashboard takes this a step further by bringing all your KPIs together in one place. You can see how you’re performing on each different measurement, side by side.
  • A KPI dashboard is an easy way to have a window into all of your work, with the information you need in one place to share with your team and track your progress toward goals or tell you where you need to make adjustments to reach them.

Shop Users / Staff:

    Create / Modify Staff
    • We have now moved all the commission fields to a new tab called "Commission". Where we have separated the fields into 3 sections.
      • Ticket Commission
      • POS Commission
      • Customer Purchase Commission
    • Ticket Commission
      • Commission Based on Categories
        • We have added a new option to set staff's commission based on "Product Categories", this option is very handy when you want your staff to have an extra commission on certain categories, let's say you want them to have a double commission (x2) on "Cases" then you can just set the category to "Cases" and the system will give commission on all the products within the "Cases" category. Category based commission works the same as the other two options we have (Commission based on Make/Model and Commission Based on Issue Types)
      • Commission Multiplier for Categories
        • This is the actual multiplier for the category based products. E.g. x2, x3 etc
      • Commission Based on Products
        • We have added a new option to set staff's commission based on "Products", this option is very handy when you want your staff to have an extra commission on certain products, let's say you want them to have a double commission (x2) on "iPhone X Screen" then you can just set the product "iPhone X Screen" and the system will give commission on "iPhone X Screen". The product-based commission works the same as the other two options we have (Commission based on Make/Model and Commission Based on Issue Types)
      • Commission Multiplier for Products
        • This is the actual multiplier for the products. E.g. x2, x3 etc
    • POS Commission
      • Commission-based "Targeted Products"
        • You can now set the targeted products for each staff so they can get a commission on just those items.
      • Products Commission Type
        • That's where you set if its a percent of a fixed commission.
      • Products Commission Value
        • The actual value of the percent or fixed. Let's say you want to give 10% commission then you would set the "Commission Type" to "Percent" and but "10" in the "Commission Value".
  • Daily Sales Targets
    • We have added an option to set a daily sales target for your staff too. Define sales targets to create the most efficient environment for your sales team. A sales target (quota) is a target sales reps are set, sales target (quotas) are set in money figures and if you are managing a sales team, you most likely want to reach your sales quota.

Tickets:

  • Ticket Commission
    • All the ticket commission changes have been done on the API interface as well.
  • Ticket Invoices
    • You can now delete the payment entry via the ticket invoice, we have added the option to delete the payment in the "Modify Payment" popup.
  • Customer Group Discount
    • Customer group discount is now applied automatically on the ticket interface.

Estimates:

  • Ticket Deletion
    • If the ticket was created from an estimate, now the system will not allow you to delete the ticket unless you delete the estimate first.
  • Customer Group Discount
    • Customer group discount is now applied automatically on the estimates.

Product Manager:

  • Product Manager - Search Fields
    • We have added the option to search by "Serial Number" in the search fields.
  • Bulk Product Update
    • You can now update the "Warranty" field via the bulk product update feature,
  • Create Product
    • Product conditions are now used to check the existence of the product. Let's say if you have a product called "iPhone 7" with a condition called "Grade B", you can now create another product called "iPhone 7" with a condition called "Grade C". Both products will be treated as separate products so the price can be different.
  • Print Barcode/Labels of Multiple Products
    • You can now print barcode labels of multiple products via the product manager, please select the products and then click on the "Print Barcode/Labels" button located at the bottom of the page.

Reports:

  • KPI Report - (Key Performance Indicators (KPIs)
    • What is a KPI report? – How do I know if my business is succeeding? Depending on the sector you’re in, the numbers that tell your company’s story might be its profit margin, or how much it has to spend on advertising to gain one new customer.
    • Key Performance Indicator (KPI) is a standard measurement that demonstrates the effectiveness of your sales team in achieving important business objectives, it also gives useful analytics to help sales personnel increase their productivity by measuring their performance on a regular basis. For example, a sales manager wants to monitor the top 10 sales reps in terms of average annual revenue each of them have achieved. 
  • Ticket Report by Status
    • We have added a new field in the "Search Form" so can now filter by “Shop User/Staff”.
    • Also, we have added the followings in the "Group By" dropdown.
      • Day, User - This will allow you to group the data by day and then staff.
      • Month, User - This will allow you to group the data by month and then staff.
      • Year, User - This will allow you to group the data by year and then staff.
    • We have also added the graph to represent the data too.
  • Ticket Report by Issue Type
    • We have added a new field in the "Search Form" so can now filter by “Shop User/Staff”.
    • We have also added the graph to represent the data too.
  • Staff Report
    • We have added a new dropdown called "Based on" so you can decide which data should be used in the report. There are two options.
      • Based on who created the invoice - This is the default value. 
      • Who has the ticket assigned to 
  • Commissions Report
    • Commission report now has all the newly added commission methods such as based on category, products etc,

Leads Manager:

  • Ticket Deletion
    • If the ticket was created from a lead, now the system will not allow you to delete the ticket unless you delete the lead first,

POS Interface:

  • "Targeted Products"
    • Commission on the "Targeted Products"  is now automatically calculated on the POS interface.

API Interface:

  • Ticket Commission
    • All the ticket commission changes have been done on the API interface as well.
  • /ticketComments - New Endpoint
    • We have added the option to add ticket comments/notes via the API.
  • /tickets - GET
    • {ticketNofield now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
  • /tickets/{ticketId} - GET
    • {ticketIdfield now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
  • /tickets/{ticketId}  - PUT
    • {ticketIdfield now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
  • /tickets/{ticketId}  - DELETE
    • {ticketIdfield now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
  • /ticketInvoices
    • Ticket invoice endpoint now has the recurring invoice information ​​​​​​, we have added a few new elements ("recurring" and "recurring_invoice") which will contain the recurring information.

3rd-Party Integration:

  • Zapier
    • Create Ticket Comments
      • We have added a new zap called "Create Ticket Comments" to add ticket comments/notes.​​​
    • Find Ticket
      • Ticket field now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
    • Update Ticket
      • Ticket field now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018). It will make it easier for some interfaces where you don't have the ticket UUID.
    • Delete Ticket
      • Ticket field now looks in the UUID, full ticket reference (XYZ-1018) or just ticket number (1018).I t will make it easier for some interfaces where you don't have the ticket UUID.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

Facebook:https://www.facebook.com/MyGadgetRepairs/

Twitter: https://twitter.com/MyGadgetRepairs

benefits of cloud based pos software best pos software for cell phone repair shops cell phone repair shop pos solution repair tracking software mygadgetrepairs integrations best point of sale software cell phone pos software cell phone repair shop software repair management software my gadget repairs tech news technological innovations blog howto email marketing launch quickbooks release notes features calendar new features integrations google apps custom fields estimates purchasing clickatell sms maintenance printing performance hardware permissions security toggl time tracking remote control xero accounting rma responsive mobile notifications cloud print dashboard ticketing msp kiosk self check-in credit cards vantiv checklists payments tabs point of sale news automation gdpr ready crm system repair phones software for phone repair pos repair shop computer repair ticket system repair shop crm repair my gadget computer repair ticket software cell phone store crm mobile phone repair management software mobile phone repair management system phone repair shop software crm for computer repair business repair ticket system repair ticketing software repair crm software computer repair crm software for mobile repairing shop cell phone repair pos software cell phone repair business software cell phone repair inventory cell phone repair pos free cell phone repair shop software computer repair pos software computer repair shop software cell phone repair pos system computer repair store software software for repair shop electronic repair shop software computer repair billing software computer repair shop management software repair store software computer repair management software electronics repair shop software computer repair invoice software web based repair management system free repair shop management software computer repair invoicing software computer repair service software computer shop software computer repair shop software free software cell phone repair repair pos computer repair tracking software computer repair service invoicing software computer repair service management software point of purchase repair it repair shop software sales target for staff staff commission based on category staff commission based on products suggestive products product commision product commission type kpi report kpi key performance indicators

Posted by

My Gadget Repairs offer powerful tools that help shops of all sizes to grow their business. Take control of your repairs, your customer satisfaction, and your business with the MyGadgetRepairs CRM that fit your shop's unique needs. The software also allows you to track the history of repairs, giving meaningful insights to business owners regarding common problems, popular models and various diagnostics. Start your FREE Trial NOW

Related Posts: