System Update - September 2019 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • -- Show calendar when creating a new ticket
    • Option to display calendar when you create tickets, sometimes you do need to see the workload before you create the ticket.
  • -- Enable Negative Pricing
    • This option enables you to add product prices in negative. 
  • -- Make Invoice Date as Last Payment Received Date
    • Now last payment taken date can be set as invoice date if needed. In some countries, this is required for tax reasons.
  • -- Default Make/Model
    • We have added an option to set the default "Make" and "Model" for your product creation.
  • -- Recreate Invoice
    • If you only want to create the invoice once then please enable this option which will prevent recreating the invoice. The default value is No. Please bear in mind that if it's enabled then you can't add more items in the ticket after creating an invoice.
  • -- Shop Logo On Customer Portal
    • If you're showing the customer portal in an iframe then you may already be showing the shop logo in the parent frame, in such a case you don't need to show the logo in the iframe, this option will disable the logo. The default option is on.

Calendar:

  • Scheduling an appointment from Preset
    • You can now schedule an appointment from the ticket interface if you create a calendar entry from a ticket which is created via preset then duration will be automatically populated.

Tickets:

  • Calendar when you create new tickets
    • We are now showing you a calendar when you create a ticket so you can see the appointments.
  • Repair Presets - Time Required
    • We have added an option in the ticket preset called "Time Required", if you create a calendar entry from a ticket which is created via preset then the duration will be automatically populated.
  • Approve / Decline process for customers
    • We have added a new status called "Diagnosis - Waiting on Customer" which will send an email to the customer with a link to "Approve" or "Reject" the repair. When they click on the link it will go to the ticket detail page and we have added a new section for them to add comments and approve or reject. Based on their selection system will automatically change ticket status. You will be able to see from ticket comments if the customer has approved or declined the repair. 
  • Make Invoice Date as Last Payment Received Date
    • Now last payment taken date can be set as invoice date if needed. In some countries, this is required for tax reasons.
  • Enable Negative Pricing
    • This option enables you to add product prices in negative. 
  • Additional notes on the Ticket invoice
    • We have added the option to add notes on the ticket invoice. The notes section is on the take payment screen if there is anything in the notes (order notes, payment notes) it will be shown on the ticket invoice.
  • Create a PO for a Product
    • You can create PO from the ticket interface, we have added a new icon called "Create Purchase Order" when you modify a modify pr create a ticket. Please note that this button will only appear if a supplier associated with the product.

Leads Manager:

  • Create reminders directly from leads
    • You can now create reminders related with leads directly from leads interface and it will list all the reminders related with that lead too.

Products:

  • Product Barcode Labels - Order
    • We have added an option to change the order of the items we print on the product barcode labels.
  • Default Make/Model
    • We have added an option to set the default "Make" and "Model" in the shop settings for your product creation.
  • Enable Negative Pricing
    • This option enables you to add product prices in negative. Please note that you cant input amount in negative from ticket interface, if product's retail price is in negative it will add that in.
  • Create a PO for a Product
    • You can create PO from the product interface, we have added a new button called "Create Purchase Order" when you modify a product. Please note that this button will only appear if a supplier associated with the product.

POS Interface:

  • Enable Negative Pricing
    • This option enables you to add product prices in negative. Please note that you cant input amount in negative from POS interface, if product's retail price is in negative it will add that in.
  • Additional notes on the POS receipt
    • We have added the option to add notes on the POS receipt. The notes section is on the take payment screen if there is anything in the notes it will be shown on the POS receipt.

Stock Manager:

  • Cost and Retail Price
    • We have added the "Cost" and "Retail Price" on the stock manager page as well as in all the export options.

Customer Manager:

  • Inbound/Outbound Calls
    • We have added a new option with a call log to make it "Public" or "Private" and we only show "Public" ones on the customer portal. The default value is "Private"
  • Invoice Email Address
    • We have added an option to send an invoice to another email address, sometimes customers want the invoice to be sent to the head office.
  • Add another Contact
    • You can now add another contact in an existing customer, an option is added in the "New" drop-down when you modify a customer. Please note that this option will only show if you come from the customer manager.

Customer Portal:

  • Approve / Decline repair after Diagnosis
    • Now from the customer portal, customers can approve or decline the repair after the diagnostics have been performed. 
  • We have added the following tabs in the customer portal as well.
    • Prepaid Credit - Customer now can see their prepaid credits.
    • Gift Cards - Customer can now see and print their purchased gift cards.
    • Communication - All 3 communication tabs (Emails, SMS Messages, Calls) are available to the customer. We only show Public call logs.
  • Invoice Email Address
    • We have added an option to send an invoice to another email address, sometimes customers want the invoice to be sent to the head office.

Purchase Order:

  • Search By Serialised Stock Code
    • We have added an option on the purchase order interface so you can search by serialised stock, please note that you can already search by serial number via the stock manager.
  • PDF attachments
    • You can now attach supplier invoice in pdf format, previously you could only attach images. 
  • Receive All option
    • We have added an option to receive all stock items at once, the system will automatically add today's date as received date on all the pending items.

Reports:

Supplier Manager:

  • You can now import and export suppliers the same way as the other import and export interfaces.

Notifications:

  • 17 - Notify customer when the repair was completed and it's ready to be picked up
    • You can now select the status you want to this trigger the event on.
  • 18 - Notify customer when the repair was not possible
    • You can now select the status you want to this trigger the event on.

Public API Interface:

  • Make Invoice Date as Last Payment Received Date
    • Now last payment taken date can be set as invoice date if needed. In some countries, this is required for tax reasons.

3rd-Party Integration:

  • Mollie Payment
    • The easiest way to process transactions, Mollie takes care of all technical and financial aspects of your payments, giving you more time to focus on your business. Mollie helps businesses of all sizes to sell and build more efficiently with a solid but easy-to-use payment solution. Start growing your business today with effortless payments. 
  • ClickSend

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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