System Update - September 2018 - Discover the latest updates to My Gadget Repairs

System Update - September 2018 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Announcement Popup:

The announcement page is specifically designed to keep you up-to-date, informing you about system improvements, new features, tips/tricks and integrations. This allows you to keep everything on your fingertips and always be informed. Look out because we usually have a lot going on and this means that your announcement page will usually be loaded.

You can also access announcements via the this link.

Settings:

• --Skins
  • We have added an option to choose skins.
• --Close Popup Window
  • New option has been added so you can control the popup closing, by default we close the popup when you click outside the popup.
• --Ticket Conditions
  • Now ticket conditions can be based on "Issue Types", by default they are not but system allows you to associate conditions to an existing issue type.

Tickets:

• Legal Documents 
  • Now you can add legal documents and attach them to a ticket with customer signatures. Legal documents are stored in the "Documents" tab and can be accessed when you modify/open an existing ticket.
• Service Level Agreement
  • We have added Service level agreements which can be linked to tickets. Also there are two new notification alerts related to SLA.
    • 32 - Alert to repairer & shop-admin 15 minutes before ticket SLA expires.
    • 33 - Alert to repairer & shop-admin when ticket SLA expired.

New Integrations:

• Twilio
  • Setup automated alerts and notifications whenever a repair job is completed, pending for parts or available for pickup.
• Nexmo
  • Send responses which trigger automatically when the status of a repair job is completed, pending or available for pickup.

Request Stock (Stock Manager):

We have added a new process for shops to request stock from the warehouses which streamlines the whole process of stock request.

Thank you for being part of MGR that helps repair stores around the world succeed.