System Update - October 2019 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • Ticket Custom Fields
      • We have added an option to delete sensitive data like pin, passwords etc after the repair has been completed, gives your customer a reassurance that you are not holding any of their sensitive information.
    • Linked Customer Custom Field
      • You can now associate any ticket custom fields with customers custom fields, this gives you good control over data validity. When you select a customer on the ticket interface we will show the data based on the selected customer. Let's say when you create a customer you collect a list of models used by this customer, you can create the same field in the ticket as well and link both together.
      • Once linked when you select customer we will only show the data which you added when the customer was created.
    • Assign tickets to technicians in the Repair Centre
      • Previously you could only assign the ticket to the technicians within the same branch, we have made some changes and now you can assign the tickets to any technicians in the repair centre (which is a different branch)
  • All Custom Fields
    • We have added an option called "Collapse Custom Fields" so you can collapse all of your custom fields while moving/organising them which makes it much easier.
  • Franchise Account
    • Copy/Sync Shop Settings
      • The f​​​​ollowing data will also be synced when you copy shop settings from one shop to another shop.
        • Linked Customer Custom Field

Reminders:

  • Suppliers
    • When you create reminders there is a new drop-down called "Supplier" has been added  which will allow you to create a reminder for a particular supplier.

Tickets:

  • Ticket Statuses
    • You can now send additional emails to any email address when a ticket status changes. This option is very useful to trigger 3rd-party events.
  • Accept and Reject Invoice option
    • We have added a concept of invoice approval or rejection for the customers, all the actions are logged and appropriate emails will be sent to the shop admins. 
  • Create Multiple Invoice at once
    • MGR now lets you create and send multiple invoices at the same time. Save time by sending the same invoice to multiple customers.
  • Ticket Preset Wizard - Kiosk mode
    • Give your customer the option to "Book a Repair" via the customer portal or in kiosk mode. Give them instant prices based on the make, model and issue type. If you want to use this add-on then its recommended using presets to define prices of each issue type.
  • Parts Order
    • Assign a Supplier
      • You can now assign part order to a supplier.
    • Add Reminder
      • You can also add reminders directly from the part order interface.

Products:

  • On-Order Quantity from Purchase Order
    • We now display "On-Order" quantity next to stock quantity so it's easy for you to see what has been ordered via the POs. Please note that as soon as the item is flagged as received from the PO system it will not show here so please make sure that you allocate it to the correct shop via the PO interface.
    • We are also using this concept when we calculate low stock, ordered quantity automatically gets added to the available stock.
  • Location Column
    • We have the location column in the product manager and all the exports.
  • Dear Inventory Stock
    • If dear Inventory integration is enabled then we show dear stock values next to MGR stock.

Reports:

  • POS Sales Report
    • You can now able to delete the returns if needed with any of the POS orders.
  • Ticket Invoices Report
    • You can now able to delete the returns if needed with any of the ticket invoices.
  • Daily Transactions Report - Popup
    • We have added the link on the transaction counter which takes you the POS or Ticket invoices and lists just those invoices.
  • Approved Invoices
    • You can now list all the approved invoices on the ticket sales report.
  • Rejected Invoices
    • You can now list all the rejected invoices on the ticket sales report.

Customer Portal:

  • Ticket Preset Wizard - Kiosk mode
    • Give your customer the option to "Book a Repair" via the customer portal or in kiosk mode. Give them instant prices based on the make, model and issue type. If you want to use this add-on then its recommended using presets to define prices of each issue type.
  • UPS Integration
    • Customers now can ask for their devices to be picked up from an address, also they can download or reprint their shopping labels from the customer portal.
  • Notifications Preference Popup
    • We now display the notifications preference popup to the customer so they can either opt-out or opt-in via the customer portal. These options were already there on the profile page.

Stock Manager:

  • Suppliers
    • Add Reminders
      • We have added an option to add reminders from supplier's interface.
    • Reminders Tab
      • There is a new tab called "Reminders" when you modify a supplier which will show all the reminders created for this supplier.
    • Parts Order Tab
      • There is a new tab called "Parts Order" when you modify a supplier which will show all the part orders created for this supplier.

Notifications:

  • 2 - Invoice to the customer when an invoice was created
    • We have added an option to add "Accept" and "Reject" on the invoice notification. Both actions will be logged.
    • We have also added the option to alert shop admin once they have clicked "Accept" or "Reject".

Purchase Orders:

  • Export Low Stock
    • We have added an option to export "Low Stock" to csv, excel or pdf.
  • Export Back Orders
    • We have added an option to export "Back Orders" to csv, excel or pdf.
  • Export Part Orders
    • We have added an option to export "Part Orders" to csv, excel or pdf.
  • Add Reminders
    • We have added an option to add reminders from purchase order interface.

API Interface:

  • invoicesTicketCollection End Point
    • We have added two new parameters so you can search based on the payment date called "paymentDateFrom" and "paymentDateTo".

3rd-Party Integration:

  • Dear Inventory
    • When MGR is connected to your Dear Inventory it automatically imports and matches your product listings, product availability (stock) and customers, significantly reducing the time spent on double data entry.
  • Ticket Preset Wizard - Book a Repair Wizard
    • Give your customer the option to "Book a Repair" via the customer portal or in kiosk mode. Give them instant prices based on the make, model and issue type. If you want to use this add-on then its recommended using presets to define prices of each issue type.
  • UPS Integration
    • With UPS you can manage your shipping, track your packages and print labels online. Today, UPS is a global company with one of the most recognised and admired brands in the world. Integrate UPS now to generate and print labels using YOUR account. Our UPS integration provides our customers with privileges like these:
      • Request Pickups directly from customers address
      • Send Pickup labels to your customers
      • Print shipping labels directly from your tickets
      • Include UPS tracking numbers with orders
      • Real-time status updates back to your Store with tracking number
      • Get accurate shipping rates (your negotiated rates)
      • Validate customer addresses before orders ship
      • Print or e-mail a return label

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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