System Update - October 2018 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • -- Allowed IP Addresses
    • Restrict shop users/staff access based on ip addresses.
  • -- Default Due Date
    • Add default hours until due including or excluding weekends.
  • -- Outtake Form
    • Ability to manage outtake form from the Template Editor.
  • Show Product/Service Section
    • Ability to enable/disable "Product/Service" section on the ticket interface as some shops don't deal with the inventory nor payments.
  • -- Show Advance money paid
    • Ability to enable/disable "Advance money paid?" section on the ticket interface as some shops don't deal with the inventory nor payments.
  • -- Checklist
    • ​​​​​​"Item conditions" section has been changed to "Checklist" to cover broader range, new "Types" (Text, Select) has been added due to the same reason, also we show the percent completed on the ticket tab.
  • -- Copy/Sync Settings
    • Ability to move settings from one shop to another, this option is very useful when you have multiple shops, you can just copy settings from one shop to another so don't need to create all the custom fields etc. You can use this option to sync shop settings at any time.

Tickets:

  • Customer's Feedback Module
    • Gain valuable insight about your customers thoughts and experiences with your business? With MGR, now you can collect feedback from your customers via emails. Just think of the possibilities! Get real-time responses and opinions from your customers. Happy customers means a happy and healthy business.
  • Outtake Form
    • The Outtake Form is similar to the Intake Form, but is designed to be shared with your customer after work is complete, giving the customer the opportunity to review the work that has been done, confirm that it's been completed to their satisfaction, and to sign to your terms at the end of the job.
    • Outtake form's pdf will be automatically stored in the documents tab.
  • Timeline View
    • Timeline view now has the feedback information as well. 

Customer:

  • Customer Loyalty/Rewards Program
    • A loyalty/rewards program can help you build customer loyalty, deepen engagement, and serve as a marketing benefit you can tout to attract new customers. Rewards programs have become so popular that customers may not be aware of the points they’ve earned, or the value those points have in terms of redemption options. Provide customers with consistent updates of the points they’ve earned, how near they are to having enough points required for redemption, and ways they can earn points with your rewards program.  
  • Customer Groups
    • You can classify customers into different segments, or groups, by using the Customer Groups feature. Customer groups allow you to organize your customers so you can assign specific discounts and prices for products.
  • Added the option to add date of birth

Reports:

  • Ticket feedback report.
  • Customer points report.

Misc:

  • Notification email to the shop users when their accounts have been logged from a new browser and/or device and/or ip address. 

New Integrations:

  • Internal WIKI/Knowledge Base 
    • Give your employees a way to help themselves with Internal Wiki. Create manuals, repair guides or how-to articles for employees so they can find answers fast.
  • Customer Portal WIKI/Knowledge Base
    • Add a wiki to customer portal and make it easy for your customers to find answers.
  • Affiliate / Referral program
    • Want to save on your monthly subscription? Refer friends and clients to get a monthly recurring discount!.

Thank you for being part of MGR that helps repair stores around the world succeed.

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My Gadget Repairs offer powerful tools that help shops of all sizes to grow their business. Take control of your repairs, your customer satisfaction, and your business with the MyGadgetRepairs CRM that fit your shop's unique needs. The software also allows you to track the history of repairs, giving meaningful insights to business owners regarding common problems, popular models and various diagnostics. Start your FREE Trial NOW

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