System Update - November 2020 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • Customers
    • -- Default Document Type
      • We have added an option to select "Default Document Type" for the customer documents process.
    • -- Allow creating customer from the "Customer Portal"
      • You can now enable the option to create an account from the "Customer Portal's" login page.
  • Legal Documents
    • You can now add legal documents for the customers as well, we have added a field called "Type" which determines if its for a customer or a ticket. On all interfaces related to the ticket will show ticket legal documents and on the customer interface it will be showing the customer legal documents.
    • Template Editor
      • We have added a new template called "Customer Legal Document" which can be customized according to your needs.
  • Notifications
    • We have added a new notification called "54 - Notify customer when there is a delivery update on Repair Ticket or POS Order" for the logistics updates.
  • Shop Sync
    • You can now sync all the logistics planning data across all the shops. 

Shop Users:

  • User Rights Group - β (Beta)
    • Now can you create your user rights in the system, enables you to add or take rights away from your staff. The option allows you to restrict access to sensitive data in MGR to specific teams (groups). There are many options to allow you to configure it to your exact needs, and several automatic assignment options to ensure that your users can always access the data that they need.
    • Please note that you can also, change the existing rights of “Admin / Manager / Employee and Technician)”, let’s say you want to give some extra rights to all the “Technicians”, now you simply edit the group called “Technician”, tick the rights to want to add and it will apply to all technicians.
    • Please note that every time you make a change to an existing group its recommended for all the users within that group to log out and log in again to reflect the new changes.
    • The key feature is to create your own groups, assign rights and then attach users to that group.
  • Logout staff
    • We have added an option to forcefully log out the staff when needed.
  • Staff Time Log
    • Staff IP address information is now stored along with each "Clock In" and "Clock Out" entry.

Logistics Planning:

  • Logistics Status Manager
    • The "Logistics Status Manager" allows you to create, edit, and delete custom order statuses for your logistic planning (order management) flow. You can also edit system order statuses and trigger new order emails based on status changes. Order statuses will be used in your logistic planning flow, and can even be added into the logistic actions or bulk actions for a completely seamless fulfilment workflow.
  • Delivery Methods
    • From "Delivery Methods" you can create all the delivery options available to your customers including the price and tax.
  • Logistics Planning Screen
    • As soon as ticket or POS is paid it will be displayed on the "Logistics Screen" grouped by the "Logistics Status". From this screen, you will be able to perform "Logistic Action" or "Bulk Actions" which will move the selected orders to one status to another.

Tickets:

  • Delivery Methods
    • You can now choose the delivery methods you created and the price will be applied automatically. Please note that you can also create the delivery methods as "Service" as well if needed.
    • All of the printing material such as invoices, receipts etc will have the delivery information.
  • We have added a new field called "Delivery Methods" in the "Search Form" which will enable you to search by delivery methods.
  • Ticket Timeline View
    • You can now see "Delivery Methods" and "Logistics Status" information in the timeline view.

Customer Manager:

  • Documents Manager
    • We have added an option to upload documents on the customer interface. You can either upload single or multiple documents.
    • There is also a new tab called "Documents" which will list all the exiting documents and an option to view, edit. print or delete.
  • Legal Documents
    • You can now create legal documents for the customers as well, which they can sign via the customer display.
    • Legal documents will be stored in the "Documents" tab. This option is useful when you want them to sign their VAT Exempt form.
  • We have added a new button next to each invoice to email customer from there just in case if the invoice is still due or for any other reason.
  • Search Filter
    • We have added a new dropdown called "Created From" in the search form so you can see where the customers are created from.

Estimates:

  • Estimate For (Ticket or POS)
    • You can now also create an estimate for the POS orders. Once converted it will take you to the POS order to make the payment.
    • We have added a new field in the search criteria called "Show orders created from estimates", which will list all the orders created from estimates.
    • We have added an icon when we list estimates so you can tell the difference between Ticket and POS estimates.
  • Delivery Methods
    • You can now choose the delivery methods you created and the price will be applied automatically. Once converted to a ticket or POs order it will carry the delivery information along. Please note that you can also create the delivery methods as "Service" as well if needed.
    • All of the printing material such as invoices, receipts etc will have the delivery information.
  • We have added a new field called "Delivery Methods" in the "Search Form" which will enable you to search by delivery methods.

Recurring Invoice:

  • Delivery Methods
    • You can now choose the delivery methods you created and the price will be applied automatically. Please note that you can also create the delivery methods as "Service" as well if needed.
    • All of the printing material such as invoices, receipts etc will have the delivery information.

Import Process:

  • File Validation Only
    • We have added the option to set the import mode to "File Validation Only" on the following imports. If the "File Validation Only" mode is enabled then the system will only validate the data and output the result. From there you can then import the file if needed.
      • Ticket Import
      • Ticket Comments Import
      • Category Import
      • Models Import
      • Brands Import
      • Supplier Import
      • Ticket Preset Import
      • Loan Device Import

Reports:

  • Ticket Invoices
    • We have added a new field called "Delivery Methods" in the "Search Form" which will enable you to search by delivery methods.
    • We have added a new button to email customer from there just in case if the invoice is still due or for any other reason.
  • POS Sales
    • We have added a new field called "Delivery Methods" in the "Search Form" which will enable you to search by delivery methods.
  • Recurring Invoices
    • We have added a new field called "Delivery Methods" in the "Search Form" which will enable you to search by delivery methods.
  • Staff Time Log Report
    • We are now showing the IP address detail with each "Clock In" and "Clock Out" entry.

Customer Portal:

  • Create Account
    • If "Allow creating customer from the "Customer Portal" " is enabled then you can create an account from the "Customer Portal's" login page.
  • Documents Tab
    • We have added a new tab called "Documents" which will list all the exiting documents and an option to download them.
  • Delivery Methods
    • All of the printing material such as invoices, receipts etc will have the delivery information.

POS Interface:

  • Delivery Methods
    • You can now choose the delivery methods you created and the price will be applied automatically. Please note that you can also create the delivery methods as "Service" as well if needed.
    • All of the printing material such as invoices, receipts etc will have the delivery information.
  • Timeline View
    • POS now has a similar timeline view as the ticket which has the detail of the events related to the POS.

API Interface:

  • /ticketInvoices and /ticketInvoices/{invoiceId}
    • We have added the delivery amount in the "amount_total" and there is a new element called "amount_delivery" which contains the delivery amount separately.
  • /posOrders and /posOrders/{orderId}
    • We have added the delivery amount in the "amount_total" and there is a new element called "amount_delivery" which contains the delivery amount separately.

3rd-Party Integration:

  • PackLink Integration - NEW
    • Register with Packlink PRO for free. Create your national and international shipments and manage them, all from a single platform. You can also stay on top of the status of your shipments from a single control panel: from collection to delivery.

  • VOIP/PBX Call Handling
    • We have added a new option called "Insert incoming call notification?", this will allow you to disable the entry in the notifications section.
  • Zapier
    • Triggers
      • New Ticket Invoice
        • We have added the delivery amount in the "amount_total" and there is a new element called "amount_delivery" which contains the delivery amount separately.
      • New POS Invoice
        • We have added the delivery amount in the "amount_total" and there is a new element called "amount_delivery" which contains the delivery amount separately.
    • Actions
      • Find POS Orders
        • We have added the delivery amount in the "amount_total" and there is a new element called "amount_delivery" which contains the delivery amount separately.
      • Find POS Orders
        • We have added the delivery amount in the "amount_total" and there is a new element called "amount_delivery" which contains the delivery amount separately.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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