We have expanded the functionality of our custom fields and now you can create tabs on the ticket interface and display custom fields on those tabs. This will allow you to manage your custom fields better and categories them according to your needs. You can still apply "Custom Fields Categories" on your tabs.
-- New type in the checklist called "Section/Group"
We have added a new type called "Section/Group" in the checklist (custom fields) so you can separate each section.
-- Copy custom fields in the "Checklist" section
New option to copy custom fields within the checklist section to speed up the process.
-- Default Product Margin
New option to work out the default profit margin on a product, once its set it will automatically make the sell price based on the product margin. Default value is 0 which means it's not set.
-- Customize "Customer Label" and "Shipping Label"
There is a new tab in the Settings > Template Editor called Labels, we have listed all 3 types of labels there for you to modify if needed.
-- Default Date Range for Search
We have added 3 new values "180 Days", "360 Days" and "Everything"
-- Default Number of Records Per Page
New option has been added to manage the number of records displayed on each page (Pagination), available options are "10 Records","25 Records", "50 Records", "100 Records" and "500 Records", default value is "25 Records".
-- Default Time Clock Entries
This option allows you to manage default entries for the notes box available on the time clock screen, this will speed up the time clock entry process. Default values could be "Started my shift", "Going for lunch", "Came back from lunch", "Shift Ended" etc.
Two-Factor authentication is growing to be a web standard for cloud software. When enabled this will require you to use Two-Factor auth when you login to your account. An additional code will then be required each time you need to authorize a new device to access your account, or even each time you log in to your account (that is for you to choose).
Session timeout feature allows you to set limits on idle time before your users' browser sessions automatically expires. Users then need to enter their password to sign back in to continue.
Option to print "Employee Badges" with the barcode so they can easily login to our system. You will still need to add password manually for security reasons.
We have expanded the functionality of our custom fields and now you can create tabs on the ticket interface and display custom fields on those tabs. This will allow you to manage your custom fields better and categories them according your needs. You can still apply "Custom Fields Categories" on your tabs.
Option to upload multiple files at once.
You can make ticket updates to many tickets at the same time. For example, if you want to assign yourself to a number of tickets, you just select them in a view and then set yourself as the "Technician". You can also update ticket status, due date, comments and custom fields.
Process payments of multiple invoices at once
You might have situations where you’ve received a single payment from a customer for payment on multiple open invoices. This works really well if you have customers on "Accounts", throughout the period you can create invoice and when it comes to take payment you can do all at once.
Customer Labels and Shipping Labels (Customers, Suppliers)
There is an option now to print "Customer Label" and "Shipping Label" from the list tickets interfaces.
Associate "Ticket Statuses" with Canned Responses Categories
Attaching canned responses category with “Ticket Statuses” is very useful. System knows the current ticket status when you click on the “Canned response” button, if you have attached the canned responses category with ticket status, system will automatically select that canned response category by default.
Ticket Status - Follow up Reminder
This option is very useful when you may need to add some reminders after the status of a ticket changes, e.g. You may have to make a call or do something after 60 (x) mins.
Loan Device Management
Loan Device Management module enables you to track / issue loan devices in the best way possible. The system also reminds the customer when loan device has to return back. You can also attach an agreement so customer has to sign the agreement along with additional notes.
This allows your customers to create new leads/appointments from the customer portal which later on can be converted to a ticket by shop admins.
Create Ticket in Bulk
Option to create tickets in bulk, very useful if you have corporates, other shops, mobile carriers or B2B as customers. They can create multiple tickets at once. Please make sure that you have enabled "Can create tickets in bulk?" option during the create customer process.
New option to work out the default profit margin on a product, once its set it will automatically make the sell price based on the product margin.
Activates full inventory control to keep track of the number of items currently in stock or sold. Enable this if you want system to maintain the stock. Default value is YES.
Create Product Bundles
A bundle is a “build your own,” customizable product. A bundle is a product with optional features or components that you want to include on a single quote line. Product bundles allow you to link multiple products from your inventory together to create a bundle/kit. The product bundle feature will remove stock from the products that are included in the bundle/kit.
My Gadget Repairs offer powerful tools that help shops of all sizes to grow their business. Take control of your repairs, your customer satisfaction, and your business with the MyGadgetRepairs CRM that fit your shop's unique needs.
The software also allows you to track the history of repairs, giving meaningful insights to business owners regarding common problems, popular models and various diagnostics.
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