System Update - May 2020 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • Notifications
    • Changes in the notification 25 - Estimate to the customer when an estimate was created
      • -- Estimate Approval Required From Customer
        • We have added an option for estimate approval, you may want your customers to approve the estimate if so please enable this. Please add {estimate_approval_action} in the email content. Once activated the customer will receive a link which will take them to a new page where they can "Approve" or "Decline" the estimate. The default option is disabled.
      • -- Invoice Approval Emails to Shop Admin
        • Enabling this will email the shop admin when the customer approves the estimate. Please enable this if needed. The default option is disabled.
  • VAT Margin Scheme
    • We’re always on the lookout for ways that we can add value to users of MGR and today we’re happy to announce our new module called “VAT Margin Scheme”. Click here if you want to read more about the scheme and if it applies to your business.

      The VAT Margin scheme is designed to be used by VAT registered businesses that buy and sell secondhand goods, works of art, antiques and collector’s items. It allows the seller of such goods, under certain circumstances, to pay VAT to HMRC only on the difference between the price he bought them for and the price he sold them for.

      Say you deal with a second-hand goods business and are registered for VAT. You buy a watch for £1,500 from an individual (not VAT registered) and then sell it for £2,000 to another individual (also not VAT registered). Using the margin scheme, you will pay VAT on the difference between you bought & sold the watch at, £500.

      Therefore you will pay VAT of £83.33.

      If you were using the Standard VAT Scheme you would have had to either increase your selling price to £2,400, making you potentially uncompetitive. Or take VAT of £333.33 out of your selling price.

  • Template Editor
    • Repair Picking Slip
      • We have added a new template called "Repair Picking Slip", A picking slip is a shipping document that comes with an order, usually inside an attached shipping pouch or inside the package itself. Sometimes referred to as a shipping list, waybill, picking list, bill of the parcel, or unpicking note, a picking slip provides buyers with product details that ensure the product is indeed what they ordered.

        Both invoices and picking slips are sent to buyers from sellers, but they serve completely different purposes. All businesses use invoices, but not all business use picking slips. For example, service-based businesses do not use picking slips for a very obvious reason… they don’t sell products.

        Picking slips are only required if there are products being shipped and received for sale.

    • Google Address Components
      • We have added the individual address fields which are normally returned via the Google Address Locator API. These tags will only be replaced with the address data fetched from Google Address Locator in Customer form. The following templates have now these tags "[[ROUTE]]", "[[ADMINISTRATIVE_AREA_LEVEL_1]]","[[SUBLOCALITY_LEVEL_1]]","[[LOCALITY]]","[[ADMINISTRATIVE_AREA_LEVEL_2]]","[[ADMINISTRATIVE_AREA_LEVEL_3]]","[[COUNTRY]]","[[POSTAL_CODE]]" and "[[STREET_NUMBER]]".
        • Invoice 
        • Ticket In-Take Form
        • Ticket Out-Take Form
        • Repair Legal Document
        • Repair SLA
        • Compose a Letter
        • Repair Insurance Document
        • Repair Picking Slip

Products:

  • VAT Margin Scheme Changes
    • Product interface and import now automatically deals with "VAT Margin Scheme", please make sure that the products are set with the correct vat code.

Shop Users:

  • Holiday Management - The easiest way to manage staff annual leave
    • Managing staff holiday leave the old-fashioned way—by hand—is a pain. It’s hard, takes ages, and you’ll certainly agree… it’s boring. So we fixed it for you. We have added new fields to track staff's holiday allowance. Once configured the system will automatically calculate the allowance, once reached it will allow them to request any more.
      • Allowed Holidays in hours - Hours are better so you can track small time off such as doctor and hospital appointments.
      • Holiday Start Date
      • Holiday End Date
      • Holiday Shift Types 

Staff Rota and Shift Planner:

  • Holiday Management - The easiest way to manage staff annual leave
    • Managing staff holiday leave the old-fashioned way—by hand—is a pain. It’s hard, takes ages, and you’ll certainly agree… it’s boring. So we fixed it for you. You can now track staff's remaining holiday allowance within the system, please make sure that you have configured the holiday fields when creating or modifying the staff.
  • Shift Date in Range
    • We have added the option to add shift date in ranges like next 15 days, next 30 days, next 45 days, next 60 days, next 75 days and next 90 days.
    • The system will now automatically open the time log window upon login to the system if there is a scheduled shift for that user.

Tickets:

  • VAT Margin Scheme Changes
    • Ticket interface, ticket import and recurring invoices now automatically deal with "VAT Margin Scheme", please make sure that the products are set with the correct vat code.
  • RMA and Parent RMA Tickets
    • If a technician is assigned an RAM ticket then he/she will be able to see the parent RMA ticket even it was not assigned to them. In most cases technician needs to see what was done on the parent ticket hence why it's now allowed.
  • Completion Percent next to the Checklist tab
    • We have added the completion percent on the checklist tab so you can see without going in the checklist tab.

Leads Manager:

  • Leads Due Date
    • We have added a new field called "Due Date" in the leads to determine when the lead is going to expire.
  • Leads Manager
    • We now show the due date next to the company name and if the due date is passed then it will be in red.

Estimates:

  • Estimate approval process by the customer
    • We have added some additional information so you can see if the estimate has been approved by the customer and when. Please enable it via the Shop Settings > Notifications > 25 - Estimate to the customer when an estimate was created.
  • VAT Margin Scheme Changes
    • Estimate interface now automatically deals with "VAT Margin Scheme", please make sure that the products are set with the correct vat code.
  • Search Form
    • Customer Approved Between
      • We have added two new dates fields so you can search all the approved estimates within these date range. These dates will only appear if you have the "Customer Approval" enabled via the notifications.
    • Customer Rejected Between
      • We have added two new dates fields so you can search all the rejected estimates within these date range.  These dates will only appear if you have the "Customer Approval" enabled via the notifications.

Reports:

  • All Reports
    • VAT Margin Scheme Changes
      • All of the reports now automatically deals with "VAT Margin Scheme", please make sure that the products are set with the correct vat code.
  • POS Sales and Ticket Invoices
    • Product VAT Option
      • We have added an option to search by the VAT code, this option is very handy when you are looking for a particular VAT code sales.
  • Shipping Report
    • Search Form
      • Added 2 new statuses under "Shipment Status" called "OnDelivery" and "Undeliverable".
      • Added a new text box called "Return Shipment PIN" which will enable you to search in the "Return Shipment PIN" field.
      • Added a new drop-down called "Return Shipment Status" which will enable you to search in the "Return Shipment Status" field.
    • We now show "OnDelivery" label with shipment and return shipment.

Customer Portal:

  • Estimate View
    • We have added a new page on the customer portal to show the estimate detail and the option to "Approve" or "Declined" if enabled.

POS Interface:

  • VAT Margin Scheme Changes
    • POS interface now automatically deals with "VAT Margin Scheme", please make sure that the products are set with the correct vat code.

API Interface:

  • GET /appointmentsCollection - New Endpoint
    • We have added a new endpoint to list the appointments made via the calendar.
  • GET /appointmentsMember - New Endpoint
    • We have added a new member endpoint for appointments which get the detail of individual appointment.
  • DEL /appointmentsMember - New Endpoint
    • DEL will allow you to delete any existing appointment.​​
  • GET /DailySales - New Endpoint
    • Daily sales endpoint will return the same data as the daily sales reportin the admin. This data can be used for business intelligence analysis if needed.
  • GET /DailyPurchases - New Endpoint
    • Daily purchases endpoint will return the same data as the daily purchases reportin the adminThis data can be used for business intelligence analysis if needed.
  • GET /MonthlySales - New Endpoint
    • Monthly sales endpoint will return the same data as the monthly sales report in the admin​. This data can be used for business intelligence analysis if needed.
  • GET /MonthlyPurchases - New Endpoint
    • Monthly purchases endpoint will return the same data as the monthly purchases report in the admin​. This data can be used for business intelligence analysis if needed.
  • GET /Leads
    • We have added the due "currency, ""due_date", "estimated_value" and "estimated_likelihood_of_closing" on the leads collection and member.
  • GET /Presets
    • We have added "status" and "required_duration" on the preset collection and member.
  • POST and PUT /Tickets
    • ​​​​Tickets endpoint now automatically deals with "VAT Margin Scheme", please make sure that the products are set with the correct vat code.
  • POST and PUT /Products
    • ​​​​Products endpoint now automatically deals with "VAT Margin Scheme", please make sure that the products are set with the correct vat code.

3rd-Party Integration:

  • UPS Integration
    • Belgium Address
      • UPS integration now supports Belgium address as well.
  • Purolator Integration
    • Automated Tracking
      • We are now tracking 2 new statues called "OnDelivery" and "Undeliverable" with shipment and return shipment. 
    • Belgium Address
      • Purolator integration now supports Belgium address as well.
  • Google Cloud Print
    • Picking Slip
      • You can now print the picking slip via the Google Cloud Print.
  • PrintNode
    • Picking Slip
      • You can now print the picking slip via the Print Node.
  • Language Selector
    • We have added the language selector in the following widgets. Please note by default widgets uses the customer's default language if the customer portal session is available otherwise shop's language however the customer can change the language from the language selector.
      • Appointment Booking
      • Leads Widget
      • Ticket Preset Wizard
      • Repair Tracker Widget

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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