System Update - March 2022 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Dashboard:

  • Search in All Things
    • We have expanded the "Search in all things" to make it faster for you as on many occasions you may not need to search in all those sections. From now when you click on the "Magnifier" icon you will be asked where to search that phrase from. This way if you are only looking to search in the customer's table then you can just select "Customers" and it will not look in all the other tables if it doesn't need to, that will speed up the whole searching process.
    • Please note that your selection will be stored automatically every time you perform a search and if you press "Enter" the popup will not show and it will perform the search based on your last stored sections however if you click on the "Magnifier" icon then the popup will appear where you can change your stored setting. Please note that at one time you can only select 6 sections. Currently, we have divided it into the following sections.
      • Customers: This will search in the customer table. The fields will be "Customer ID", "Name", "Email", "Company", "Telephone", "Mobile", "Address", "VAT / Registration No" and "Customer's Custom Fields Answers".
      • Tickets: This will search in the ticket table. The fields will be "Ticket ID", "Ticket Number", "Short Info", "Customers", "Tracking Number" and "Ticket's Custom Fields Answers".
      • Products: This will search in the ticket table. The fields will be "Name", "Code", "Description", "Model", "Brand", "Supplier", "Supplier Company", "Supplier Code", "Stock Serials" and "Product's Custom Fields Answers".
      • Estimates: This will search in the ticket table. The fields will be "Estimate ID", "Customers", "Status" and "Notes".
      • Invoices: This will search in the ticket table. The fields will be "Customers", "Invoice Number", "Invoice ID", "Status" and "Stock Serials".
      • POS Sales: This will search in the ticket table. The fields will be "Order Number", "Status", "Payment Method", "Authentication Code", "3rd-Party Integration", "Response", "Stock Serials" and "Customers".
      • Purchase Order: This will search in the ticket table. The fields will be "Reference Number", "Status" and "Supplier".
      • Supplier: This will search in the ticket table. The fields will be "Name", "Company", "Email", "Address", "Town", "County", "Postcode", "Mobile" and "Telephone".
      • Leads: This will search in the ticket table. The fields will be "Name", "Company", "Telephone", "Mobile", "Email", "Address", "Customers", "Issue Type" and "Issue Subject".
      • Bundles: This will search in the ticket table. The fields will be "Name", "Code", "Description" and "Status".
      • Warranties: This will search in the ticket table. The fields will be "Name", "Description" and "Term In Days".
      • Customer Purchases: This will search in the ticket table. The fields will be "Customer", "Identification", "Status", "Item Identifier", "Item Name", "Item Description" and "Item Condition".
      • Customer Queue: This will search in the ticket table. The fields will be "Customers", "Description" and "Status".
      • Calendar/Reminder: This will search in the ticket table. The fields will be "Subject", "Description", "Customers" and "Reminder Notes".

Settings:

  • General > Other
    • Enable Sorting/Order on Ticket/Sale Items
      • We have added an option called "Enable Sorting on Ticket/Sale Items" that will allow you to enable the sorting feature on the following line items. The same order is maintained on the customer portal interface and pdf printouts.
        • Estimates
        • Tickets
        • Ticket Presets
        • Recurring Invoices
        • POS Orders
        • POS Hold
  • Notifications:
    • We have added a new notification called "Notify repairer when a ticket comment was added by another staff member" in the system that will allow you to send a notification to the repairer when another staff added a ticket comment, this way the repairer will stay in the loop.

Calendar:

  • Export
    • We have now added the option to export calendar entries as a comma-delimited csv file which then can be imported back in MGR if needed.

Notifications:

  • You can now assign "Notifications" to staff members and they can set it as done when finished, this way you can track if someone is working on them or what's pending. We have added the following 2 fields.
    • Assigned To: You can assign this to one of your staff members. The default will be blank and if a member of staff decides to action it they can assign their name to the notification
    • Done: When finished you can set it as done. Thay way at the end of the day you can then delete the notifications knowing they are all done.

Estimates:

  • Move/Order Line Items
    • We have added the option so you can move the line items up or down, previously when you added a line item it was added at the bottom but now you can manually rearrange them. The same order is maintained on the receipts, customer portal and pdf printouts.

Tickets:

  • Search Form
    • Ticket Comments Created Between
      • We have added a new field called "Ticket Comments Created Between" that will allow you to search when the ticket comments were added, please note that this date range will only apply when there is a "Ticket Comments Status" selected.
  • Parts Order Tab
    • If you have created a parts order for a ticket and some of them have been received then we show and pecent of received on the tab, this way you know how many are left to be delivered. E.g. if one ticket had 4 parts on order and 2 have been received then it will show 50% as half of the parts orders have been received.
  • Ticket Status
    • Email Rules
      • We have now added the option to update the "Ticket Status" when the rule matches.
  • Move/Order Line Items Ticket and Ticket Preset
    • We have added the option so you can move the line items up or down, previously when you added a line item it was added at the bottom but now you can manually rearrange them. The same order is maintained on the receipts, customer portal and pdf printouts.
  • Load Devices > Export
    • We have now added the option to export loan devices as a comma-delimited csv file which then can be imported back in MGR if needed.
  • Copy/Clone Ticket
    • You can now copy/clone/duplicate an existing ticket which will speed up the whole ticket process. Please note that it will not bring the line items as the price may have changed but it will populate everything else including the custom fields.
  • Parts Orders Manager
    • We have now added a "Search Form" in the parts order that will allow you to filter the search accordingly. Please note that by default we only show the "Not Received" parts orders, the followings are the fields you can search on.
      • Customer
      • Supplier
      • Status
        • Any: This will show you all.
        • Received: This will show you received parts orders.
        • Not Received: This will show you the parts you have not received yet. This is the default one.

Product Manager:

  • Categories
    • Profit Margin
      • You can now set the "Profit Margin" on product categories that will you to set different rates as the cable category may have a bigger profit margin and on the product "Add/Modify" page it will change accordingly. 
    • Import
      • We have added a new column called "ProfitMargin" in the category import.
    • Export
      • We have now added the option to export categories as a comma-delimited csv file which then can be imported back in MGR if needed.
  • Products
    • Add/Modify Products
      • "Profit Margin" is now based on the categories and if the category has "Profit Margin" then it will be used otherwise the default "Profit Margin" will be used.
  • Models > Export
    • We have now added the option to export/download your models as a comma-delimited csv file.
  • Print Barcode/Labels
    • Labels to Skip
      • We have added an option with all the labels so you can skip x labels, you may have a scenario where the first label sheet has the first 15 labels empty/already used and you want the system to start from the 16th. This option will allow you to do that. The following labels sheet will have this option.
        • 65 per sheet (a4) (1.5" x 0.83")
        • 40 per sheet (a4) (1.799" x 1.003")
        • 30 per sheet (2.625" x 1")
        • 24 per sheet (a4) (2.48" x 1.334")
        • 20 per sheet (4" x 1")
        • 18 per sheet (a4) (2.5" x 1.835")
        • 14 per sheet (4" x 1.33")
        • 12 per sheet (a4) (2.5" x 2.834")
        • 10 per sheet (4" x 2")

Stock Manager:

  • Import/Export
    • We have now added the option to import and export stock as a comma-delimited csv file which then can be imported back in MGR if needed.

Shop Users:

  • Staff Time Log > Export
    • We have now added the option to export staff time log as a comma-delimited csv file which then can be imported back in MGR if needed.

Purchase Order:

  • Subtotal Ex Vat
    • We have added a new column called "Subtotal Ex Vat" to show the subtotal with the vat.

Sales:

  • Recurring Invoices - Move/Order Line Items
    • We have added the option so you can move the line items up or down, previously when you added a line item it was added at the bottom but now you can manually rearrange them. The same order is maintained on the receipts, customer portal and pdf printouts.

Reports:

  • Staff Performance Report
    • We have made the following changes to the "Staff Performance Report".
      • The default data will be based on "Who has the ticket assigned to".
      • The default order of the columns is on "Invoice Paid Amount".
      • We have added the following columns in the "Tickets" section.
        • Completed: This will show the tickets completed by this staff, we show the percent as well.
        • RMA On: Jobs were done by this staff and later on RMA was created, we also show the percent as well
        • Worked on RMA: Jobs have been done previously by any staff member and later on, this staff worked on RMA, we also show the percent as well
      • We have added the following columns in the "POS" section.
        • RMA On: POS orders were created by this staff and later on RMA was created, we also show the percent as well
      • We have also added some graphs to digest the data easily.

POS Interface:

  • Move/Order Line Items on the POS and POS Hold
    • We have added the option so you can move the line items up or down, previously when you added a line item it was added at the bottom but now you can manually rearrange them. The same order is maintained on the receipts, customer portal and pdf printouts.

API Interface:

  • /categories
    • GET
      • We have added a new element called "profit_margin".
    • POST
      • We have added a new input parameter called "profit_margin" that will allow you to set margins based on categories.
    • PUT
      • We have added a new input parameter called "profit_margin" that will allow you to update margin based on categories.

3rd-Party Integration:

  • Xero
    • Import Payments
      • We have added a new setting in the integration to allow you to automatically sync the payments created in XERO to My Gadget Repairs. Once this setting is enabled please expect the following.
        • You must create the invoice in My Gadget Repairs first and it needs to be synced to XERO successfully.
        • You can then capture payment on the XERO side for that invoice and it will sync when the XERO sync job runs. Please note that the job only runs once a day (03:00 AM GMT). It will automatically sync payments created going back 24 hours.
  • Quick Books
    • Import Payments
      • We have added a new setting in the integration to allow you to automatically sync the payments created in QuickBooks to My Gadget Repairs. Once this setting is enabled please expect the following.
        • You must create the invoice in My Gadget Repairs first and it needs to be synced to QuickBooks successfully.
        • You can then capture payment on the QuickBooks side for that invoice and it will sync when the QuickBooks sync job runs. Please note that the job only runs once a day (03:00 AM GMT). It will automatically sync payments created going back 24 hours.
  • Zapier 1.3.9
    • Triggers
      • New Stock Adjustment - New Trigger
        • We have added a new trigger called "New Stock Adjustment" which will list all the newly added stock adjustment entries.
      • New Stock Serials - New Trigger
        • We have added a new trigger called "New Stock Serials" which will list all the newly added stock serials entries.
      • New Stock Count - New Trigger
        • We have added a new trigger called "New Stock Count" which will list all the newly added stock count entries.
      • New Category
        • We have added a new element called "profit_margin" which will show the profit margin set for this category.
    • Actions
      • Create Stock Adjustment - New Action
        • We have added a new action called "Create Stock Adjustment" which will allow you to add a new stock adjustment. 
        • If "Allow Decimals in Purchase Quantity" is enabled then the system will allow you to add decimals in the quantity which is in the "products" array.
      • Update Stock Adjustment - New Action
        • We have added a new action called "Update Stock Adjustment" which will allow you to update an existing stock adjustment. 
        • If "Allow Decimals in Purchase Quantity" is enabled then the system will allow you to add decimals in the quantity which is in the "add_products" array.
        • If "Allow Decimals in Purchase Quantity" is enabled then the system will allow you to add decimals in the quantity which is in the "update_products" array.
      • Delete Stock Adjustment - New Action
        • We have added a new action called "DeleteStock Adjustment" which will allow you to delete an existing stock adjustment. 
      • Find Stock Adjustment - New Action
        • We have added a new action called "Search Stock Adjustment" that will allow you to search in the stock adjustment data.
      • Update Stock Serials - New Action
        • We have added a new action called "Update Stock Serials" which will allow you to update an existing stock serial. 
      • Delete Stock Serials - New Action
        • We have added a new action called "DeleteStock Serials" which will allow you to delete an existing stock serial. 
      • Find Stock Serials - New Action
        • We have added a new action called "Find Stock Serials" that will allow you to search in the stock serials data.
      • Create Category
        • We have added a new input field called "Profit Margin" which will allow you to set the profit margin based on this category.
      • Update Category
        • We have added a new input field called "Profit Margin" which will allow you to set the profit margin based on this category.
      • Find Categories
        • We have added a new element called "profit_margin" which will show the profit margin set for this category.

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