System Update - March 2020 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • -- Search all the things
    • You can now search use UPS and Purolator tracking number too, it will show the tickets are associated with the given tracking number.
  • -- Customer Purchase Checklist
    • Interested in buying used items but want to know what to check before buying? Customer purchase checklist will be able to help you with this process. Create custom fields based on the product category once defined they will appear in the tab when you buy the item from the customer.
  • -- Ticket Prices on Customer Display
    • We have added an option to enable/disable ticket prices on the customer display.
  • -- Product Dropdown Template
    • We have added a new tag called "{product_location}" in the "Product Dropdown Template".
  • -- Canned Responses
    • We have now added the option to add ticket custom fields in canned responses once added they will be replaced automatically with the actual vales.
  • -- Template Editor
    • Invoices  /  Repair receipt / POS receipt / Estimate receipt 
      • -- Include Product Code in Line Items
        • We have added an option to show/hide product code in the item lines. The default value is yes.
  • -- Default Date Range for Search
    • We have added two more values 1800 (5 Years) and 3600 (10 Years).
  • -- Default Preferred Languages (Customer's Tab)
    • This option will allow you to set the customer's default language when you create them, please don't get confused with the other "Preferred Languages" in the "General" tab, the one in the "General" tab is what language to offer and this one is what should be selected as default.
  • -- Ticket Custom Fields
    • Lookup Occurrence
      • If you want the system to list all the tickets where the same value exists if enabled the system searches all the occurrence, and returns all the corresponding tickets in the dropdown.
    • Make it Unique
      • If you want the value to be unique then click on yes, if the same value exists in any other ticket then the system will not let you save the ticket.
  • -- Ticket Checklist Stages
    • Now you can associate ticket checklist with "Checklist Stages" so you can have different options in each stage if needed.

Estimates:

  • Assign Estimate to an Existing Ticket
    • You can now assign estimates to an existing ticket and during the association, it will import all the items in the estimate to the ticket.
  • Create a New Product or Service
    • You can now create new product or services from the estimate interface as well.

Tickets:

  • Customer Purchase
    • Customer Purchase Checklist
      • Interested in buying used items but want to know what to check before buying? Customer purchase checklist will be able to help you with this process. Create custom fields based on the product category once defined they will appear in the tab when you buy the item from the customer.
  • Ticket Labels
    • We have added the following tags in the ticket labels.
      • [IMG_QRCODE] - This will show the QR code and link will go to the frontend ticket detail page (customer portal).
      • [IMG_QRCODE_INTERNAL] - This will show the QR code and link will go to the internal ticket detail page (admin side).
      • [REPAIR_CREATED_DT] - This will add the ticket created date on the ticket labels.
  • Assign Ticket to an Existing Estimate
    • You can now assign tickets to an existing estimate and during the association, it will import all the items in the estimate to the ticket.
  • Brand Logo
    • We now show the brand logo in the ticket listing so you can easily differentiate the tickets.
  • Negative Values in the item lines
    • You can now enter negative values in the item lines directly, previous you had to create a service but not anymore. Please make sure that "Enable Negative Pricing" is enabled in the system.
  • Ticket Payment Date
    • You now have the option to set the payment date when you take the payment to backdate any payment history or match it with the banking system, the default value will be now.
  • Invoices in the Document Tab
    • We now show invoices in the "Document" tab along with the invoice status, you can either view which will give you the option to print or download the invoice.
  • .mp4 files via Documents
    • You can now add/upload mp4 files via the ticket documents and the system will playback the video in the player.
  • Ticket Status Colour
    • Ticket status colour is now also shown when you modify the ticket in a popup or in a new window.
  • Ticket Checklist Stages
    • Now you can associate ticket checklist with "Checklist Stages" so you can have different options in each stage if needed.
  • Create a New Estimate
    • You can now create an estimate directly from the ticket interface.

Customer Purchases:

  • imeidb Integration
    • imeidb Integration has been added on the customer purchases so can easily identify the imei's from imeidb databases.
  • CheckMend
    • Trade with confidence. Check the world's largest source of used mobile phone and device history, including data from police, insurers, retailers and networks. A CheckMEND history report helps identify mobile phones and other devices with a hidden past, so you can buy and sell with confidence.
      • Results delivered instantly online
      • Real-time checks against billions of device history records
      • CheckMEND PDF report as proof of device check status

Customer Manager:

  • Customer Group
    • Invoice Due Date (in days)
      • You can now set the invoice due date to a customer group as well. Please note that this option is also available to individual customers and in the shop settings as well. The system will prioritise the customer group one first and then the customer one and then the shop settings one.

Customer Portal:

  • .mp4 files via Documents
    • Videos files are now playable via the customer portal.

POS:

  • Ticket Payment Date
    • You now have the option to set the payment date when you take the payment to backdate any payment history or match it with the banking system, the default value will be now.

3rd-Party Integration:

  • CheckMend
    • Trade with confidence. Check the world's largest source of used mobile phone and device history, including data from police, insurers, retailers and networks. A CheckMEND history report helps identify mobile phones and other devices with a hidden past, so you can buy and sell with confidence.
      • Results delivered instantly online
      • Real-time checks against billions of device history records
      • CheckMEND PDF report as proof of device check status
  • Sage Accounting
    • Payment Types
      • You can now set up each payment type to a different bank account to make it easier to reconcile.
  • UPS Integration
    • UPS tracking is now automated which can be set via the integration interface.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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