System Update - June 2020 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • -- Pause creating PO automatically with following statuses
    • We have added a separate option to pause the PO statues, previously we were using the "Purchase Order Statuses" field.
  •  -- Ticket Monitor Snippet - Default Order
    • We have added an option to order the tickets on the ticket monitor. By default, the order is on the due date.
  • -- Staff Types that can't see Customer information in Ticket Interface
    • We have added an option so you can restrict staff to see the customers information. You may have a requirement where you don't want them to see the list of customers.
  • -- Staff Types that can't use Product/Service section in Ticket Interface
    • We have added an option so you can restrict staff to see the "Product/Services" section on the ticket. You may have a requirement where you don't want them to see the list of products used.
  • -- Staff Types that can't use Ticket Actions in Ticket Interface
    • We have added an option so you can restrict staff to see the "Ticket Actions" section on the ticket. You may have a requirement where you don't want them to see the options of ticket actions.
  • -- Override Line Total
    • You are now able to change the total of the item line too and it will calculate the excluding vat value of the item line.

Calendar:

  • Import Holidays
    • We have added an option so you can add public holidays in the work calendar.
  • Staff Rota/Shift Planner in a new Tab
    • If "Show on Calendar" is enabled with rota shift types then we show the rota in a separate tab next to the work calendar.
  • Create ticket based on Presets
    • We have added the option to choose the preset when you create the ticket via the calendar.

Shop Users:

    Preferred Language
    • Shop users/staff can now set their system preferred language via the "My Profile" page, the default selection is shop's language.
  • Staff Rota/Shift Planner
    • Requested Shifts
      • We now also show the requested shifts above the calendar to make it easier for the admins and managers.
    • Rota/Shift Types
      •  We have added a new field called "Show on Calendar", if enabled then we will show these shifts along with the normal calendar. It will make it easier to plan the work calendar with the staff holidays etc.
      • By default, we show the next 30 days in the "Rota/Shift Date" however you can now change the start date by clicking on the calendar icon. This was you can choose multiple days from any month if needed.
      • We have added the followings in the "Rota/Shift Date" drop-down to make it quicker.
        • From a given date to "Next 15 Shift Days"
        • From a given date to "Next 30 Shift Days"
        • From a given date to "Next 45 Shift Days"
        • From a given date to "Next 60 Shift Days"
        • From a given date to "Next 75 Shift Days"
        • From a given date to "Next 90 Shift Days"

Products:

  • Search Form - Show Available Stock Only
    • We have added an option so you can filter only available stock on the product manager.

Tickets:

  • Ticket "Work Approved" via the Approved Estimate
    • Now if you create a ticket via an approved estimate it will set the ticket “Work Approved ” to green.
  • Override Line Total
    • You are now able to change the total of the item line too and it will calculate the excluding vat value of the item line.

Leads:

  • Leads Widget Configuration
    • Option to Show Ticket Custom Fields
      • ​​​​​​We have added an option to show the ticket customer fields on the widget, you can choose which filed to show.
  • Leads Widget Embed
    • The fields you have chosen via the above method will be shown on the ticket widget.
  • Leads Manager
    • All the custom field data will be stored in the leads and as soon as you convert that lead into the ticket they will be transferred to the ticket so you don't need to add that information again.

Estimates:

  • Estimate From Ticket
    • If you have created an estimate from the ticket interface, as soon as the customer approves it, it will assign all the estimate items to the ticket automatically.
  • Ticket "Approval - Work Approved" Status
    • Now when the customer approves the estimate the ticket "Work Approved" will be set automatically.
  • -- Override Line Total
    • You are now able to change the total of the item line too and it will calculate the excluding vat value of the item line.

POS Interface:

  • -- Override Line Total
    • You are now able to change the total of the item line too and it will calculate the excluding vat value of the item line.

API Interface:

  • GET /ticketComments - New Endpoint
    • We have added a new endpoint which will allow you to get all the ticket comments via the API interface.
  • GET /shipments - New Endpoint
    • We have added a new endpoint which will allow you to get all the shipment information via the API interface.
  • POST /appointmentsCollection - New Endpoint
    • We have added a new endpoint which will allow you to create the appointments via the API interface.
  • PUT /appointmentsMember - New Endpoint
    • We have added a new endpoint which will allow you to update any existing appointments via the API interface.
  • POST /Tickets
    • ​​​​Tickets endpoint now has a new attribute called "presetId" which will add the preset item automatically during the ticket creation.
    • You can now either send the "Customer UUID" or "Customer Name" during the ticket creating.

3rd-Party Integration:

  • Zapier Integration - Beta
    • Do you find yourself using more apps than you can count on one hand? If so, your day just got a whole lot easier. Announcing MGR + Zapier integration!

      If you aren’t already aware, Zapier is an automation tool that connects all of your apps — allowing them to work together so that you reduce the amount of time you spend on everyday tasks, making productivity a breeze. 1,500+ apps are available for integration.

      Getting started with Zapier is simple. First, create a Zapier account create what are known as “zaps.” Zaps consist of two parts: picking a trigger app and establishing an action app.

      •  Trigger— you choose an event in any given app that you’d like Zapier to keep tabs on like, “New Customer is Created,” or “New Ticket is Created.”
      •  Action — this is what happens when the trigger is set off. Zapier will automatically send the data to MGR or any app of your choice.
    • For more information please visit the zapier page https://zapier.com/apps/mygadgetrepairs/integrations.
    • Please Note: some features in this integration are not available to every shop, they are ONLY available to the franchises have over 20 locations.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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