System Update - July 2021 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • General
    • We have added an option called "Show Report Tables" which will control the table behaviour, by default we will show responsive tables which means if your screen is smaller then you will see a "+" sign to expand the selected row. Now you can set that to "Scrollable" which means that you will not get the "+" sign, instead you will get the scroller at the bottom and all the columns will be displayed. 
  • Ticket
    • Enable Ticket Station/Location
      • We have added a new option called "Enable Ticket Station/Location" which will enable you to create stations concept during your repair workflow.
    • Manage Columns on Ticket Manager
      • You can now control all the columns on the ticket manager page, previously you could ONLY control the custom fields and some other ticket related columns.
    • Ticket Monitor Snippet
      • We have added an option called "Ticket Created Date" in the ticket monitor snippet to show the ticket created date.
      • We have added an option called "Device Brand" in the ticket monitor snippet to show the device brand.
      • We have added an option called "Station/Location" in the ticket monitor snippet to show the current repair station.
  • Customer
    • Manage Columns on Customer Manager
      • You can now control all the columns on the customer manager page, previously you could ONLY control the custom fields columns.
  • Products
    • Manage Columns on Product Manager
      • You can now control all the columns on the product manager page, previously you could ONLY control the custom fields columns.
    • We have added an option called "Show Model Based Products in Dropdown (Ticket)" to restrict products based on the device you're repairing it will allow you to have more control over the product and services dropdown, 
  • Notifications
    • We have added a new notification called "57 - Ticket Invoice to the customer when a Recurring Invoice was created" to seperate the recurring invoice notification. Now you can have a different notification for both invoices if needed. By default, both notifications will be identical.
  • Reset Sorting Order
    • We have added an option to "Reset Sorting " on all the pages where we allow you to sort the data. This will reset the order and then you can make the order again.

Estimates:

  • We have added a new field called "Repair Reference" in the search form which will allow you to search by "Repair Reference", it will search if there is a converted ticket or an estimate associated with the ticket.
  • If an estimate is related to a ticket then we have added a link to the ticket, before we were just showing the ticket icon.
  • When you are modifying the estimate we have also added a link to the ticket if the estimate is associated with the ticket. Which will make it easier to navigate.

Tickets:

  • Ticket Station/Location
    • Manage Ticket Station/Location
      • We have added a new interface to manage "Ticket Station/Location", once added then all the "Ticket Station/Location" will be shown on the ticket workflow.
    • Create New Ticket
      • If "Ticket Station/Location" is enabled then you will see a new dropdown to select the current station/location. This information is logged and will be displayed on the ticket timeline view,
    • Update Existing Ticket
      • If "Ticket Station/Location" is enabled then you will see a new dropdown to change the current station/location​​​​​​ to another ​station/location. This information is logged and will be displayed on the ticket timeline view,
    • Ticket Timeline View
      • "Ticket Station/Location" information is now displayed on the ticket timeline view.
    • Ticket Manager
      • You can also show the "Ticket Station/Location" as a column on the ticket manager page, please note that you will have to add the column via the shop Settings > Ticket "Manage Columns on Ticket Manager" option.
    • Search Form
      • We have also added a new dropdown in the "Search Form" so can easily search by "Ticket Station/Location", this option can also be used to create activity boxes too.

Customer Manager:

  • Estimate Tab
    • We have added the "Ref" which includes the estimate reference.
    • We have also added two new options (links) in the "Actions" related to the tickets - One to the converted ticket and the 2nd one to the associated ticket.
  • Customer Purchase - Add Item
    • You can now search by existing products, if the product found then all the data will be pre-populated, which will speed up the adding part process.

Product Manager:

  • Product Import
    • You can now add/update cross-selling and up-selling via the product import process, this will allow you to update all of your products in one hit. Please make sure that you download the latest sample file before importing the products.
  • Product Export
    • Product export now has cross-selling and up-selling information in seperate columns.

Shop Users:

  • Time Clock Manager
    • Add Manual Entry
      • Admins and Managers can now add time clock entry on other users behalf.
    • Import Process
      • We have also changed the import process and added a new column called "Staff" to allow you to add data for other users.

Sales:

  • Recurring Invoices
    • We now use the "57 - Ticket Invoice to the customer when a Recurring Invoice was created" for recurring invoices notification.

Reports:

  • Product Sold Report
    • We have added a new report called "Product Sold Report" which will group all the sold items (Ticket + POS) in one report.

Customer Portal:

  • Detail Tab
    • The fields on the detail tabs are now controlled with the "Customer Form Layout".

3rd-Party Integration:

  • XERO
    • If the customer is set to "VAT_EXAMPT" in MGR then we are sending this to Xero during the customer creation.
    • If the customer is set to "VAT_EXAMPT" then we are sending "Zero Rated Income” with each line item.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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