System Update - July 2020 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • -- New Type called "Pattern Lock" in the Customer Purchase Checklist
    • We have added a type called "Pattern Lock" which works the same way as the ticket.
  • -- Dropdown Search Method - Customer Dropdown
    • We have added an option so you can decide how customer search should perform when you type in the customer dropdown. There are two options.
      • By Words in Phrase: "John Smith" will bring all records with "John" and "Smith". This is the default option.
      • By Phrase: e.g.. "John Smith" will bring all records with exactly containing "John Smith".
  • -- Template Editor - Customer Purchase Label
    • We have now added the template for the customer purchase label in the "Template Editor".

Calendar:

  • Appointments
    • If you select the preset, the appointment duration will be set as the preset duration automatically.
    • If the appointment type is "On-Site" then appointment location will be set as the customer address automatically.

Tickets:

  • Ticket Presets
    • We have added a new field called "Description" for the preset description.
    • Preset Categories Manager
      • We have added an option to create preset categories and then assign these categories to the preset.
      • You can also search by the preset categories via the "Expand Search" form.
      • If preset categories are configured then you will see an extra step in all "Preset Wizards" (admin side, customer portal and preset widget).
    • Preset Type
      • We have also added a step to capture "Type" which could be one of the followings. You can enable or disable this step via the widget configuration. The default value is off.
        • Mail In
        • Walk In
        • On Site
        • Pick Up
  • Ticket Manager
    • If the ticket has been created via the preset and "Type" is enabled then we show icons for the 4 types (Mail In, Walk In, On Site and Pick Up)
    • Option to search by "Type", we have added a new drop-down in the "Expand Search".
  • Customer Purchase
    • Create Serialize Stock Automatically
      • You now have the option to generate serialise stock automatically during the customer purchase process, it will use the "Unique Identifier" and create the serialise stock.
    • Customer Purchase Label
      • You can now print the Customer Purchase labels directly from the customer purchase interface. You will see a new printer icon next to each item.
    • Checklist
      • New Type called "Pattern Lock"
        • We have added a new custom field type called "Pattern Lock" which works the same way as the ticket. 
      • "Pattern Lock" on Customer Display
        • Pattern lock now can be sent to the customer display so the customer can type that in.
      • Print checklist of the receipt
        • Customer purchase checklist now gets printed by default if configured 
  • Timeline View
    • Timeline view now has the ticket documents information as well, you will be able to view, edit, download or print from the timeline view.

Customers:

  • Customer Dropdown Search Method
    • We have added an option so you can decide how customer search should perform when you type in the customer dropdown. There are two options.
      • By Words in Phrase: "John Smith" will bring all records with "John" and "Smith". This is the default option.
      • By Phrase: e.g.. "John Smith" will bring all records with exactly containing "John Smith".

Reports:

  • Product Report
    • We have added the option to filter "Products" or "Services" in the "Expand Search".

Customer Portal:

  • Ticket Preset Wizard
    • We have added the preset "Category" and "Type" step if configured.
    • If you have more than one shop then the same plugin can be used for all the shops and the plugin will add an extra step to allow them to choose the shop.

POS Interface:

Franchise Account:

  • Manage Products for all Shops
    • You can already manage products for all shops separately however we have added an option where you can create/update product prices etc for all the shops at once.
  • Manage Presets for all Shops
    • You can already manage presets for all shops separately however we have added an option where you can create/update presets for all the shops at once.
  • Shop Sync
    • We have added the followings in the "Shop Sync" process.
      • Product Prices
      • Ticket Presets
  • Ticket Manager - Saved Search
    • We have added an option in the "Expand Search" to exclude tickets of one particular shop. This field can also be used/stored in the saved search feature.

API Interface:

  • GET /ticketCollection
    • We have added the option to search by ticket's custom fields.
    • We have also added a new parameter called "includeCustomFields" if you wish to include custom fields in the return data. The default value is false. Please note that custom fields are also included by default in the "Member" endpoint.
  • GET /productCollection
    • We have added the option to search by product's custom fields.
    • We have also added a new parameter called "includeCustomFields" if you wish to include custom fields in the return data. The default value is false. Please note that custom fields are also included by default in the "Member" endpoint.
  • GET /customerCollection
    • We have added the option to search by customer's custom fields.
    • We have also added a new parameter called "includeCustomFields" if you wish to include custom fields in the return data. The default value is false. Please note that custom fields are also included by default in the "Member" endpoint.
  • GET INVOICES /PosCollection
    • We have added a new parameter called "includeReturns", which will list all the return in the invoice (if there were any). The default value is false.
  • GET INVOICES /PosMember
    • PosMember will automatically list all the return in the invoice (if there were any).
  • GET INVOICES  /TicketCollection
    • We have added a new parameter called "includeReturns", which will list all the return in the invoice (if there were any). The default value is false.
  • GET INVOICES /TicketMember
    • TicketMember will automatically list all the return in the invoice (if there were any).
  • GET TICKET /preset
    • We have added the following new fields in the ticket presets endpoint.
      • Description - It will include the preset description
      • Category - It will include the preset category.
  • GET TICKET /presetCategories - New Endpoint
    • We have added a new endpoint called "presetCategories" which will list all the preset categories.

3rd-Party Integration:

  • Zapier - Beta
    • Actions
      • Find Ticket
        • You now search by the ticket's custom fields. All the custom fields will be listed when you create the zap.
        • We have also added a new parameter called "includeCustomFields" if you wish to include custom fields in the return data. The default value is false. Please note that custom fields are also included by default in the "Member" endpoint.
      • Find Product
        • You now search by the product's custom fields. All the custom fields will be listed when you create the zap.
        • We have also added a new parameter called "includeCustomFields" if you wish to include custom fields in the return data. The default value is false. Please note that custom fields are also included by default in the "Member" endpoint.
      • Find Customer
        • You now search by the customer's custom fields. All the custom fields will be listed when you create the zap.
        • We have also added a new parameter called "includeCustomFields" if you wish to include custom fields in the return data. The default value is false. Please note that custom fields are also included by default in the "Member" endpoint.
    • Triggers
      • New Ticket
        • We have also added a new parameter called "includeCustomFields" if you wish to include custom fields in the return data. The default value is false. Please note that custom fields are also included by default in the "Member" endpoint.
      • New Product
        • We have also added a new parameter called "includeCustomFields" if you wish to include custom fields in the return data. The default value is false. Please note that custom fields are also included by default in the "Member" endpoint.
      • New Customer
        • We have also added a new parameter called "includeCustomFields" if you wish to include custom fields in the return data. The default value is false. Please note that custom fields are also included by default in the "Member" endpoint.
      • Find POS Orders - New Trigger
        • We have added a new trigger so you can find any POS orders within the MGR.
      • Find Ticket Invoices - New Trigger
        • We have added a new trigger so you can find any Ticket invoices within the MGR.
      • Find Ticket Presets - New Trigger
        • We have added a new trigger so you can find any Ticket presets within the MGR.
  • PrintNode
    • We have added the option to print the "Customer Letter" via the Print Node automatically.
    • We have added the option to print the "Customer Purchase Label" via the Print Node automatically.
  • Google Cloud Print
    • We have added the option to print the "Customer Letter" via the Google Cloud Print automatically.
    • We have added the option to print the "Customer Purchase Label" via the Google Cloud Print automatically.
  • Ticket Preset Wizard
    • We have added the preset "Category" and "Type" step if configured.
    • If you have more than one shop then the same plugin can be used for all the shops and the plugin will add an extra step to allow them to choose the shop.

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