System Update - January 2020 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

This month we also made some changes/improvements on UI (user interface) as we continue to make changes to deliver a better overall experience. As ever, our backend engineers have also been busy making performance improvements. A lot of ‘behind the scenes’ work has been done to prepare for some exciting release. Among the improvements are:

Settings:

  • -- Strong Password
    • As an administrator, you can enforce password requirements to protect your users’ managed Google Accounts and meet your organisations' compliance needs. You can also see which of your users’ passwords are weak by monitoring their password strength. We have added an option to make sure that your staff is using strong passwords. Strong passwords use a mix of letters, numbers, and symbols, and should not be common. You can also see which of your staffs’ passwords are weak from the staff manager screen.
  • -- Password Minimum Length
    • Enter a minimum length for your users' passwords. It can be between 8 and 100 characters.
  • -- Password maximum Length
    • Enter a maximum length for your users' passwords. It can be between 8 and 100 characters.
  • -- Default Ticket Status
    • You can now set the default ticket status from the settings, the default value is "New".
  • -- Copy/Sync Shop Settings - Franchise Admin
    • Payment Methods - Payment methods are now synced with shop settings sync.
    • System Statuses - System statuses are now in a separate section.
  • -- Preset Template
    • Presets now has its template for "How to Guide", which can be set via the shop settings. Once set then its easy to create "How to Guide" for your staff members. The default value is blank.

Marketing Campaign:

  • We now log all the emails sent from the campaign manager including participants. There is a new report called "Campaign Sent Report" which allows you to see how many times each campaign has been sent and to which participants.

Tickets:

  • Internal Comments
    • You can now add comments between staff in the ticket, these comments will be private and will not be shown to the customer. The recipient will automatically get an email and alert notification on the dashboard. This feature is very handy when you want to associate internal chat among the staff with a ticket.
  • Preset Manager
    • Preset Template
      • Presets now has its template for "How to Guide", which can be set via the shop settings. Once set then its easy to create "How to Guide" for your staff members.
    • Copy Preset Option
      • We have added an option to copy preset, which will speed up the process of creating presets.
    • Preset Profile Image on the invoice and customer receipts.
      • We now show the preset profile image if available on the invoices and customer receipts, if not available then it will show the image of the first product in the preset list.
  • Notes on the Intake and Out-take forms
    • We have added an option to add notes on the intake and out-take form which will be included in the pdf too.
  • Email Campaign Log
    • We have added another section in the "Communications" tab called "Email Campaign Log" which shows you what was sent for this ticket via the email campaigns.

Reports:

  • Campaign Sent Report
    • We have added a new report called "Campaign Sent Report" which allows you to see how many times each campaign has been sent and to which participants.

Customer Manager:

  • Email Campaign Log
    • We have added another section in the "Communications" tab called "Email Campaign Log" which shows you what was sent for this ticket via the email campaigns.

Supplier Manager:

  • Country Code 
    • We have added the country code drop-down, same as on the customer's screen. The default country code will be the shop's country.
  • New Fields in the supplier import and export.
    • We have added the following fields in the supplier import and export.
      • Address,Town,County,Postcode and CountryCode

Customer Portal:

  • Email Campaign Log
    • We have added another section in the "Communications" tab called "Email Campaign Log" which shows you what was sent for this ticket via the email campaigns.

Notifications:

  • 53 - Notify customer when a POS Order was created
    • We have added a new notification so it automatically emails the customer with the POS invoice as an attachment.

API Interface:

  • /suppliers Endpoint
    • We have added the country in the supplier's endpoint.

3rd-Party Integration:

  • Sage Accounting Integration
    • Easy cloud invoicing so you can get paid faster. Sage Business Cloud offers everything for managing accounting, payroll, payments, and your people. You no longer have to worry about finding the right product—just pick the capabilities you require and meet your business needs today and tomorrow. 

Under the hood improvements

As mentioned, we’ve made some changes that will enable us to ship some exciting new features in the future. Our backend and frontend engineers have worked on this, and while the result isn’t visible, the foundations have now been laid for new features we’ll be working on over the coming months.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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