System Update - January 2019 - Discover the latest updates to My Gadget Repairs

System Update - January 2019 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • --Option to set "Outgoing Email Server"
    • We have added 3 options which you can set when system send emails to your customers
      1. Use MGR's mail server with SPF record added in your domain's DNS record - Default Option
        • This option is preferred if you have a domain name, you are using your domain's email address in the shop settings and SPF record has been added as described in this document.
      2. Use MGR's mail server without the SPF record added in your domains DNS record.
        • This option is preferred if you don't have a domain name and you are using third party email provider such as Hotmail, Gmail, yahoo, live etc
      3. Use my own mail server.
        • This option is preferred if you want to use your own email server, please make sure that you have added SMTP Host, SMTP Port (default is 25), SMTP MethodSMTP Username and SMTP Password. System will verify the mail server settings when you click on the update button and if there are any issues it will display a message. Please make sure that you act accordingly in the case of error otherwise system WILL NOT SEND emails so it is important that you do.
        • On daily basis system will verify your mail server settings automatically and in the event of connection failure if will change it change the settings back to option 1 by default so at least emails are going out until you fix any issues with your mail server.
        • You can also use Gmail mail server as an outgoing mail server. Please check this document.
        • You can also use hotmail.outlook/live.com mail server as an outgoing mail server. Please check this document.
        • You can also use yahoo mail server as an outgoing mail server. Please check this document.
        • In fact you can use any third party mail servers, just make sure that you are using the correct settings.
  • -- New Custom field type called "Link (URL)"
    • There is a new custom field called "Link (URL)" in the custom field type.
  • -- Employee/Staff can override prices?
    • If employee/staff can change the prices on ticket, pos and estimate interface. Default value is on.
  • -- Technician can override prices?
    • If technicians can change the prices on ticket, pos and estimate interface. Default value is on.
  • -- Enable POS
    • Enable/POS module. Default value is on.
  • -- Enable Insurance Documents
    • Option to enable insurance documents through the ticket process.

New Template

Shop Users:

  • Staff Rota/Shift Planner
    • Option to modify multiple shifts at once if you have added them altogether, make it easier so you don't have to modify them one by one.
    • Delete the whole series at once if you have added them altogether, make it easier so you don't have to delete them one by one.

Tickets:

  • Insurance Documents (Damage Report)
    • We have added a new section called insurance documents, this is for all the repairs come through the insurance company and they need to see the damage report.
  • Ticket Import
    • Now you can import custom fields data as well during the ticket import process, if you have already created any custom fields for tickets then sample file will have all those fields already in, you just need to populate the file and import it back to the system.

Products:

  • Activity Boxes on the Product Manager
    • We have added activity boxes on the product manager which will list the following activity.
      • Total # of Product/Service, Total Quantity, Low Stock Items, Back Orders, Parts Order and Stock Request.    
  • Option to update ​​​​​multiple products at once
    • You can now select multiple products and update them at once. Followings fields can be changed in multiple update interface.
      • Type, Condition, Category, Model, Status, Inventory Control, Cost, Price, VAT, Alert Quantity, Supplier, Discountable and Product Custom Fields.
  • Warranty Manager
    • In the repair business, you know that warranty claims are few steps away. Faulty parts or any other issues may trigger a warranty claim. At this time of panic, you are lost in verifying if the warranty is still applicable or not and how to address multiple types of warranty issues!. MGR has added a "Warranty" module to make your life easier. Now you can add warranty functionality to all the products and services. When the customer comes back during their warranty period, you can quickly and easily find all the information you need to address the issue.
  • Product Import
    • Now you can import custom fields data as well during the product import process, if you have already created any custom fields for products then sample file will have all those fields already in, you just need to populate the file and import it back to the system.
    • We have also added a new column called "Warranty" in the file, you can now import warranty information during the import too.

Reports:

  • Price Override Report
    • A new report has been added to list all the sales where price was overridden. Please remember that we email the shop admins when such event occurs.
  • All Reports 
    • All reports link has been added to list all the reports categorized by section so its easy to find what you are looking for.
  • Today's Sale
    • On "Daily Sales" there is a link now which shows that day's sales in a popup.
  • Product Warranty Report
    • Search and list all the items related with warranties. You can link directly to the customer record, or to the invoice that the warranty was sold on.

Customer Manager:

  • Activity Boxes on the Customer Manager
    • We have added activity boxes on the customer manager which will list the following activity.
      • Total Customers, New Customers, Repeat Customers and Total Unpaid.
  • Customer Import
    • Now you can import custom fields data as well during the customer import process, if you have already created any custom fields for customers then sample file will have all those fields already in, you just need to populate the file and import it back to the system.

Customer Portal:

  • Reset Password
    • Rest password page will now ask for the username along with the two password fields for extra security. 

Notifications:

Following new notifications have been added in the "Settings", please enabled the ones you need accordingly.

  • Notify shop-admin with end of the day sales report as an attachment - Disabled by default

3rd-Party Integration:

  • Xero Accounting System
    • The integration simplifies your store's accounting by automatically sending invoices from MGR to your Xero accounting system.
  • BulkSMS
    • BulkSMS.com is a leading SMS messaging service provider offering two-way SMS communication services straight from your internet enabled computer.
  • HSL
    • Send text messages using most reliable UK SMS gateway service for schools and organizations. Reliable and fast global delivery using SMS APIs & solutions.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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