System Update - February 2019 - Discover the latest updates to My Gadget Repairs

System Update - February 2019 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.


  • -- Create purchase order from back orders automatically
    • Now system can generate purchase orders automatically based on the "Back Order", if this option is enabled then as soon as a product goes in "Back Order" status it will create a Purchase Order automatically for each supplier. Quantity of the PO item will be increased automatically based on the back order quantity. 
  • -- Customer Purchase Disclaimer
    • Option to add Customer Purchase Disclaimer on the buyback receipts.

New Template

  • Customer Token Receipt
    • There is a new template to manager customer queue token receipt.


  • We have added custom fields of tickets on the estimate to make it easier for you. When you convert estimate to a ticket all the custom fields data gets passed on to the ticket.
  • Estimates now can be sent from the shop's email or from the logged in user so the replies comes to the correct person. There is an option to select "From Email" when you send the estimate.


  • Added an option called "Include Recurring" to search for only recurring tickets.
  • Added th option called "Show tickets created from estimates" to search for the tickets created from estimates.
  • Option to send ticket updates from the shop's email or from the logged in user so the replies comes to the correct person. There is an option to select "From Email" when you add comments.

Customer Manager:

  • Customer Queue Management
    • Customer queue management helps you organize your waiting lines by providing customers with an easy token method based on “first in first out”. It really helps when customer has left their items in store for you to give a price (buyback) if you are busy as you can give them a token with receipt to confirm what they have left in the store.

Ticket Invoices:

  • Added an option called "Include Recurring" to search for only recurring invoices.

Recurring Invoices:

  • Action section now has two new icons, "View Recurring Invoice" and "View Recurring Tickets", it will only show the tickets and invoice related with that recurring instance.

Purchase Order:

  • New interface for employee to take the PO deliveries and allocate the stock.
  • Added the option to add "Custom Duty" on the purchase order.
  • Added the option to add "Tracking URL" on the purchase order so you can track the progress of your shipment from the supplier.
  • Added two new columns in the PO Manager "Ordered" and "Allocated" so you can see what was ordered and what has been allocated to the inventory.


  • Serialized Inventory Management
    • For most inventory management scenarios, each product's total quantity on hand is the most important piece of data to track. As long as you know how much of each product's stock is coming in through the back door and out through the front, your inventory needs are met. But what if individual units need to be tracked separately?
    • Choosing to track serial numbers is a decision you should make on a case-by-case basis. Products that use serialization are generally more valuable. Otherwise, they may be more strictly regulated by government organizations or other overseeing bodies. In less definite cases, you may still opt for serialization for certain purposes. Serial numbers make it easier to track individual purchases for warranty claims. Manufacturer recalls are also reliant on serial numbers to specify which products carry defects.

      Knowledgebase article



  • Option to send notification to additional email address.
    • There might be a time when you want to send notification to additional email addresses as well as shop's primary email address.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.



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