System Update - December 2021 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

• Product 
  • Sell Serialised Stock w/o Serial Selection
    • This option will allow you to sell serialized stock even if you don't have it, by default the system will not let you sell or put the serialized item on backorder if it's not in stock. This option will allow you to do that.
  • Stock
    • Stock Expiry In Days
      • You can already set the stock's expiry date (Shelf life for the stock) however we have added an option to set that date by default so when you're adding the stock you don't have to choose it and it will be prefilled for you.
• Ticket
  • Additional Notification Emails
    • We have added an option to add "Additional Notification Emails" to a ticket, that will allow you to add more emails when you send "Ticket Comments" notifications. By default, the "Ticket Comments" notifications ONLY go to just the customer as long as they have opted in.
  • Custom Fields
    • Required Rules
      • We have added a new option called "Required Rules" to allow you to expand the behaviour of the "Required" flow. You can set additional rules based on other "Custom Field's Data" which will determine if this field should be required or not. E.g. this field will be required only if the user selects "Plus Net" from the "Network" custom field. You can define as many rules on one field.
      • Please note that the "Required Rules" are only available on the following interfaces.
        • New Ticket
        • Modify Ticket
        • New Estimate
        • Modify Estimate

Estimates:

• Saved Search
  • You can use the Saved Search feature to save the defined search criteria to ease your search experience. This allows you to quickly perform a search without needing to manually enter all of the search conditions each time. You can create, modify, and delete a saved search. As soon as you created a saved search, there will be a new drop-down on the search form which will list all of the saved searches.
  • You can also share your saved searches that you think may be useful to other staff members.
  • Please note that you already have a "Saved Search" feature in the tickets, customers and products.
• Required Rules
  • The "Required Rules" will be applied if configured with the ticket custom fields.
• Activity Boxes
  • If your "Saved Search" is enabled to show in the "Activity Boxes" then it will be shown here, please note that the purchase order does not have any default "Activity Boxes".
• Flashing Red Notifications
  • The red notification which has the customer's unpaid amount now has the due POS orders' amount as well. Previously all the POS orders were considered as paid.

Tickets:

• Required Rules
  • The "Required Rules" will be applied if configured with the ticket custom fields.
• Sell Serialised Stock w/o Serial Selection
  • If this option is enabled then you can set the quantity which will put the product quantity on backorder.
• Flashing Red Notifications
  • The red notification which has the customer's unpaid amount now has the due POS orders' amount as well. Previously all the POS orders were considered as paid.
• QR Code
  • The QR on the ticket receipts now will be using the "Customer Portal Custom URL" if configured.
• Additional Notification Emails
  • We have added an option to add "Additional Notification Emails" to a ticket, that will allow you to add more emails when you send "Ticket Comments" notifications. By default, the "Ticket Comments" notifications ONLY go to just the customer as long as they have opted in.

Customer Manager:

• Activity Boxes > Unpaid Amount
  • The unpaid amount now has the due POS orders' amount as well. Previously all the POS orders were considered as paid.
• Customer Popup > Open Balance
  • Open balance amount now has the due POS orders' amount as well. Previously all the POS orders were considered as paid.
• Customer Popup > Total Invoiced
  • The total Invoiced amount now has the due POS orders' amount as well. Previously all the POS orders were considered as paid.
• Customer Popup > Invoices Unpaid
  • Unpaid invoices counter now has the due POS orders' count as well. Previously all the POS orders were considered as paid.

Product Manager:

• Add Stock Tab
  • Stock Expiry In Days
    • If the "Stock Expiry In Days" is set then it will be automatically filled in the "Expired On".

Stock Manager:

• Add Stock
  • Stock Expiry In Days
    • If the "Stock Expiry In Days" is set then it will be automatically filled in the "Expired On".

Shop Users:

• Staff Popup > Open Balance
  • Open balance amount now has the due POS orders' amount as well. Previously all the POS orders were considered as paid.
• Staff Popup > Total Invoiced
  • The total Invoiced amount now has the due POS orders' amount as well. Previously all the POS orders were considered as paid.
• Staff Popup > Invoices Unpaid
  • Unpaid invoices counter now has the due POS orders' count as well. Previously all the POS orders were considered as paid.

Purchase Order:

• Saved Search
  • You can use the Saved Search feature to save the defined search criteria to ease your search experience. This allows you to quickly perform a search without needing to manually enter all of the search conditions each time. You can create, modify, and delete a saved search. As soon as you created a saved search, there will be a new drop-down on the search form which will list all of the saved searches.
  • You can also share your saved searches that you think may be useful to other staff members.
  • Please note that you already have a "Saved Search" feature in the tickets, customers and products.
• Activity Boxes
  • If your "Saved Search" is enabled to show in the "Activity Boxes" then it will be shown here, please note that the purchase order does not have any default "Activity Boxes".
• Partially Received Timeline
  • We have added the timeline for "Partially Received" purchase order items which will allow you to see what was received when.
• Manual Back Order Flag
  • Now when you create a purchase order from the "Back Order" screen (Manually) we add a flag "Manual Back Order" at the line item level so you can see how it was added. Please note that we already have a similar flag when the system automatically creates it from the schedule page.
• Manual Low Stock Flag
  • Now when you create a purchase order from the "Low Stock" screen (Manually) we add a flag "Manual Low Stock" at the line item level so you can see how it was added. Please note that we already have a similar flag when the system automatically creates it from the schedule page.
• Search Form
  • We have added a new field called "Order Reference" which will allow you to search all the "Purchase Orders" related to a POS order.
• Purchase Order Manager
  • If the "Purchase Order" is associated with a "POS Order" then an icon will be shown in the action tab which will take you to that "POS Order".
• Allocate serialized received stock to POS or Repair Line items
  • We have added the option to allocate the serialized stock via the purchase order interface. This way when you received and converted it you allocate it to a POS line item or the Repair line item. 
• Cost price as 0
  • We now allow you to enter the cost price as 0.
• Supplier's Credit/Discount
  • We have added an option to add the "Supplier's Credit/Discount" which is a deductible amount. There might be a case when the supplier has given you a credit that you would like to take it off from the purchase order total.

Sales:

• Sell Serialised Stock w/o Serial Selection
  • If this option is enabled then you can set the quantity which will put the product quantity on backorder.
• POS Order
  • If the line item is associated with a "Purchase Order" then an icon will be shown which will take you to that "Purchase Order".
  • The QR on the POS invoices now will be using the "Customer Portal Custom URL" if configured.

Reports:

• Daily Sales
  • We have added a new element called "Payments" which will show you the payments taken on that day.
• Monthly Sales
  • We have added a new element called "Payments" which will show you the payments taken on that month.
• Customer Report > All where balance is due
  • The "Balance" column now has the due POS orders' amount as well. Previously all the POS orders were considered as paid.
  • We have added 2 new columns called "Company" and "Oldest Invoice".

POS Interface:

• Create Purchase Orders from POS Order
  • You can now create purchase orders from the POS invoice screen, this will automatically associate the "Purchase Order" with that POS order.
• Flashing Red Notifications
  • The red notification which has the customer's unpaid amount now has the due POS orders' amount as well. Previously all the POS orders were considered as paid.

API Interface:

• /stock - Collection
  • We have added a new property called "expired_on" to the collection.
• /products - Collection
  • We have added a new parameter called "includeXsellUpsell" to list cross-sell and upsell products associated with the product.
  • We have added two new properties called "xsell" and "upsell" in the collection.
• /products/{productId} - Member
  • We have added a new parameter called "includeXsellUpsell" to list cross-sell and upsell products associated with the product.
  • We have added two new properties called "xsell" and "upsell" in the collection.

3rd-Party Integration:

• Zapier 1.0.37
  • Triggers
    • New Product Trigger
      • We have added a new parameter called "include Xsell Upsell" to list cross-sell and upsell products associated with the product.
      • We have added two new properties called "xsell" and "upsell" in the collection.
    • New Updated Product 
      • We have added a new parameter called "include Xsell Upsell" to list cross-sell and upsell products associated with the product.
      • We have added two new properties called "xsell" and "upsell" in the collection.
  • Actions
    • ​​​Find Product
      • We have added a new parameter called "include Xsell Upsell" to list cross-sell and upsell products associated with the product.
      • We have added two new properties called "xsell" and "upsell" in the collection.
• Xero
  • Delivery Methods > Logistics Manager
    • The charges related to the "Delivery Methods" are now synced with Xero as a seperate line item.
  • Shipping Cost
    • The "Shipping Cost" is synced with Xero as a positive line item.
  • Customs Duty    
    • The "Customs Duty" is synced with Xero as a positive line item.
  • Supplier's Credit/Discount
    • The "Supplier's Credit/Discount" is synced with Xero as a negative line item.
• QuickBooks
  • Delivery Methods > Logistics Manager
    • The charges related to the "Delivery Methods" are now synced with QuickBooks as a seperate line item.
  • Shipping Cost
    • The "Shipping Cost" is synced with QuickBooks as a positive line item.
  • Customs Duty    
    • The "Customs Duty" is synced with QuickBooks as a positive line item.
  • Supplier's Credit/Discount
    • The "Supplier's Credit/Discount" is synced with QuickBooks as a negative line item.
• Sage
  • Delivery Methods > Logistics Manager
    • The charges related to the "Delivery Methods" are now synced with Sage as a seperate line item.
  • Shipping Cost
    • The "Shipping Cost" is synced with Sage as a positive line item.
  • Customs Duty    
    • The "Customs Duty" is synced with Sage as a positive line item.
  • Supplier's Credit/Discount
    • The "Supplier's Credit/Discount" is synced with Sage as a negative line item.
• Customer Portal WordPress Widget v1.1
  • We have updated the WordPress plugin to facilitate the width, height and border. Please note that you will need to delete the old plugin and install the new one from the following kb article.
  • You can add the following attributes to the [mgr_customer_portal] plugin to adjust the width, height and/or border according to your webpage’s layout.
    • [mgr_customer_portal identifier="{portal identifier}" width="100%" height="800px" border="1" /]
    • ​​​​Default values for the width, height, border are as follows.
      • width=100%
      • height=1000px
      • border=0

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