System Update - December 2018 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • --Custom field categories
    • Option to associate custom field categories with make/mode or brand.
      • Once the association is done via the "Custom Field Categories" interface, system will automatically select the custom field categories when "Model" drop down changes. This way you will have less clicks on the tickets interface and makes the whole process quicker.

Shop Users:

  • Staff Rota/Shift Planner
    • Option to add Departments 
      • Now you can add departments to either your shift type or starlight to staff's rota, this enables you to manage your staff rota better than before. 
    • Shift Planner
      • Departments are shown on the planner page along with the option to filter by department.
    • Staff Rota/Shift Report
      • Option to filter results by departments.

Tickets:

  • Send messages to WhatsApp through the ticket and customer interface
    • WhatsApp added a new feature which allows you to begin a chat with someone without having their phone number saved in your phone's address book. As long as you know this person’s phone number. When you click on send sms message you will see another tab called "WhatsApp", number will be automatically populated with customer's mobile number, type the message and then click on "SEND", it will open the WhatsApp client (Android, iOS, Web, etc) with a new message to the prefilled number with the prefilled text. Click on "SEND" button again to send. Please keep in mind that customer's mobile number must have an active account on WhatsApp and you are logged in to whats app on either app on web platform. 
  • Delete Option on the Multi Update
    • You can now delete multiple tickets via the multi update interface, please select the tickets you want to delete and then click on the "Multiple Tickets Update" button which will open a popup and then click on "Delete All" button to perform a bulk delete. It will only delete the ones without any invoices.
  • Tickets Activity Section
    • We now show the tickets activity on the "Tickets Manager", this can be disabled by going to Settings > Tickets Tab and the option called "Show Ticket Activity Section"
  • New option in search form called "Due Date Passed", if yes then it will only bring the ones have passed the due date.
  • Tickets Monitor
    • There is a new box called "Due Date Passed" which represents the number of tickets passed the due date.
  • Custom field categories based on Make / Model and brand.
    • Once the association is done via the "Custom Field Categories" interface, system will automatically select the custom field categories when "Model" drop down changes. This way you will have less clicks on the tickets interface and makes the whole process quicker.
  • On all "Prompt Customer" interfaces (where we display signature box on customer display) If customer display is not open it will give you the option to open it.

Reports:

  • Staff Rota/Shift Report
    • Add the option to search by departments.
  • Tickets Report By Status
    • Added the option to select multiple statuses along with "Group By" option, there are 3 values in the group by dropdown "Day, Month, Year". We have also added the total at the bottom.

Customer Manager:

  • Send messages to WhatsApp through the ticket and customer interface
    • WhatsApp added a new feature which allows you to begin a chat with someone without having their phone number saved in your phone's address book. As long as you know this person’s phone number. When you click on send sms message you will see another tab called "WhatsApp", number will be automatically populated with customer's mobile number, type the message and then click on "SEND", it will open the WhatsApp client (Android, iOS, Web, etc) with a new message to the prefilled number with the prefilled text. Click on "SEND" button again to send. Please keep in mind that customer's mobile number must have an active account on WhatsApp and you are logged in to whats app on either app on web platform.

Purchase Order:

  • Option to update the cost price of the products from the purchase order interface.
  • Option to allocate the whole received stock to a particular shop from the purchase order interface.

UI Improvements:

  • Scrolling on the tabs.
    • If you have lots of tabs on one page like the "Customer", "Shop User" or "Settings" page, tabs used to go on the 2nd line on smaller device, now you will see an arrow at the end or beginning of the tabs to scroll through. Makes it easier but please remember to click on the arrows to see the rest of the tabs.
  • We now close the navigation bar automatically on the small devices.
  • On all "Prompt Customer" interfaces (where we display signature box on customer display) If customer display is not open it will give you the option to open it.

Customer Portal:

  • Login page is now language base. You can change the language from the dropdown which is on the login page or make the link like the following urls. English is the default language.
    • You can pass the language like the following URL.
      • https://www.mygadgetrepairs.com/customer/?lang=danish
      • https://www.mygadgetrepairs.com/customer/?lang=dutch
      • etc
  • Forgot password page is now language based.

Products:

  • Option to change the "Product Margin" on add or modify product interface, it will still use the default margin first then you can override.

Notifications:

Following new notifications have been added in the "Settings", please enabled the ones you need accordingly.

  • Notify employee when a shift request has been approved - Enabled by default
  • Notify employee when a shift request has been denied - Enabled by default
  • Notify shop admin when a payment was made though ticket invoice - Disabled by default 
  • Notify shop admin when a payment was made through POS - Disabled by default 
  • Notify customer when a payment was made through customer portal - Disabled by default    

3rd-Party Integration:

  • Worldpay Payment
    • Worldpay has been a pioneer in card payments, multi currency processing, and online payments, and we’re excited to integrate with their technologies, allowing our UK-based customers to process payments with one of the most popular global payment processing companies.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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