System Update - August 2022 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights. Please don't forget to subscribe to our YouTube channel for introduction videos. 

Settings:

  • General
    • Auto Print Ticket
      • You can set the following templates to auto print as soon as the ticket is created and you don't need to click on the print button.
        • Ticket Receipt
        • Ticket Label
    • Report Table Pagination Type
      • The default page control presented in MGR (forward and backward buttons with up to 7 page numbers in-between) is fine for most situations, but there are cases where you may wish to customise the options so we have added the following options.
        • Page number buttons only
        • 'Previous' and 'Next' buttons only
        • 'Previous' and 'Next' buttons, plus page numbers
        • 'First', 'Previous', 'Next' and 'Last' buttons
        • 'First', 'Previous', 'Next' and 'Last' buttons, plus page numbers
  • Tickets
    • Default Board View
      • We have added a new option to set the default "Board View", please note that this will be applied to all the users if they haven't set their own board view.
        • Station/Location
    • Board View Options
      • Board view options are based on what view you have selected.
        • If the default view is set to "Station/Location" then you can choose which station/location to set as default.
    • Show Ticket Progress Section
      • We have added the option to disable the following ticket progress boxes which are on the ticket screen. By default, these boxes will be shown.
        • Diagnosis
        • Work Approved
        • invoiced 
        •  Work Completed
        • Resolved/Picked up
    • Ticket Monitor Snippet
      • We have added a new option called "Estimate" to show the estimate status information related to that ticket.
    • Ticket Comment Notification Checked
      • We have added an option so can make the ticket comments notification checkbox disabled as you may not want to send that many emails, SMS and webhooks whenever you add ticket comments. Please note that by default it's checked.
  • Product
    • Manage Columns on Product Manager
      • We have added a new column called "Cost (Inc. VAT)" which will allow you to show the cost including vat on the product manager.
    • Match Product Code As
      • We have added an option so you decide how you want the system to match the product on the ticket and pos interface. You want to match the exact code or you may want the system to perform a fuzzy search. You have the following options,
        • Exactly with the keyword: This will match the exact code e.g. let's say you have 2 products with similar codes one has "371501" and another one has the code "37150190". When you type "371501" or "37150" or "3715" it will bring both products.
        • The keyword is a part of it: Given the above 2 products example if you type "371501" it will only bring the first one. This is the default option.
    • Purchase Orders
      • Purchase Order Number Unique
        • We have added an option to make the purchase order number unique. Please note that MGR doesn't auto-generate the PO numbers as it does in the tickets, invoices and pos invoices. By default, the option is set to off.
  • Notifications
    • 6 - Notify customer when a new appointment was created
      • Notification Text For Appointment Types
        • We now have added the option to set a notification text against each "Appointment Type" and when the email goes out it will add the text based on appointment type. We have also added a new tag called "{appointment_type_text}" so please add {appointment_type_text} tag in the template no "6 - Notify customer when a new appointment was created".
  • Calendar
    • We have added the "Notification Text For Appointment Type" button here as well.
  • Mailbox
    • Mailbox Rules
      • You can now trigger automation after the mailbox rules are executed. This way you can maximise the workflow.

Calendar:

  • Notification Text For Appointment Types
    • If the "Notification Text" has been added against each "Appointment Type" then upon sending the email notification it will add the text based on appointment type. 

Estimates:

  • Linked Estimate
    • We have added an option to link all the "Pending" estimates from the same customer together as you may have given them different options to choose from. Once linked it will perform the following from the customer portal.
      • From the customer portal page, all the linked ones will be shown in different tabs and the customer can approve the one they like.
      • The one they approved will be converted to a ticket and the remaining linked ones will be set as “Declined”. This way you don't need to tidy up the other ones.
      • We have also added a new tab called "Linked Estimates" to show all the estimates linked to this one.
      • Please note that one estimate can only be linked once. Once it's linked it can not be linked with another estimate.
    • On the estimate manager, all the linked estimates will have an icon so you can easily distinguish between them.

Tickets:

  • Create Ticket
    • If the "SLA" is selected and there is a "Priority" assigned then it will automatically set when you create the ticket.
    • If you're using the "Print Node" integration and you have set the following templates to auto print then as soon as you create the ticket those templates will be printed automatically.
      • Ticket Receipt
      • Ticket Label
  • Modify Ticket
    • If the "SLA" is selected and there is a "Priority" assigned then it will automatically set when you create the ticket.
  • Ticket Comment Notification Checked
    • If the option is set to "No" in the shop settings then it will not be checked by default.
  • Board Views
    • We have introduced another board view to the collection of "Board Views" to simplify the ticket workflow layout.
      • Board View By Station/Location
  • Ticket Preset
    • Preset Import
      • We have added the following new column in the "Preset Import". The same column can also be used for the "Update Existing Presets" process.
        • RequiredTime
    • Preset Export
      • We have added the following new column in the "Preset Import".
        • RequiredTime
    • Preset Categories
      • We have now added the option to change the order of the preset categories on the preset category manager.
  • Ticket Automation
    • We have added the following new "Conditions" in the "Ticket Automation".
      • Customer is: This will search in the "Customer" field.
      • Assigned SLA: This will search in the "Service Level Agreements" field based on a selection. This will give you a list of "SLAs" to choose from.
      • Has SLA: This will search in the "Service Level Agreements" field based on any SLA that s assigned to a ticket. 
      • Ticket Appointment Type: This will search in the "Appointment Type" field of the appointments that are assigned to a ticket. 
      • Hours Until Appointment Due Date: This will search in the "Appointment End Date" field of the appointments that are assigned to a ticket. 
    • We have added 3 new "Actions" in the "Ticket Automation".
      • SET SLA: This will allow you to set an SLA to tickets that are filtered through the condition.
      • SET Reminder: This will allow you to set a reminder for tickets.
      • SET Appointment: This will allow you to create calendar appointments.
    • We have added the option to view the "Automation Log". The automation log will give you an insight into which ticket it has run on so far and how many times. The followings are the column.
      • Automation Log First Run At
      • Automation Last Run At
      • Counter
      • Ticket Create Date
      • Ticket Ref
      • Short Info
      • Customer Name
      • Action
    • Please note that one automation can ONLY run 10 times on one ticket and the "Counter" column shows how many times it has been run on that ticket so far.
    • Please click on the link for the kb article related to ticket automation.
  • Service Level Agreements (SLAs)
    • We have made the following changes.
      • You can now "Copy/Clone" any existing SLAs to speed up the creation process.
      • When "Ticket Priority" is enabled then you will see a new option called "Priority". Once set then this will be set automatically set from the ticket creation process.
      • We have added a link in the actions to create a ticket from here. On the ticket page, all the default values will be automatically selected.
      • Please click on the link for the kb article related to service level agreements (SLAs).
  • Issue Types
    • When you create a new issue type or modify an existing issue type we have added the option to upload an image with the issue types which will also be used on the ticket preset widget.
    • We also show the issue type image on the issue type manager page.
  • Ticket Monitor
    • If the "Estimate" is added to the "Ticket Monitor Snippet" then we will show the status of the estimate related to that ticket and when you click on it it will take you to the estimate.

Customer Manager:

  • Create Customer
    • The telephone field now works in the same way as the mobile field and performs the same validation checks.
  • Modify Customer
    • The telephone field now works in the same way as the mobile field and performs the same validation checks.

Shop Users:

  • Profile
    • System Notifications
      • We have expanded the "System Notifications" popup alerts and now you can define "All" or select from the following list of notifications as you may not want to be notified on all of them. Please note that the notifications will still be in the notification manager and it just will not show in the notification popup. Please also note that this setting is user-based,
        • Customer Replied: Enable popup notifications related to "Customer Replied".
        • Price Overridden: Enable popup notifications related to "Price Overridden".
        • Stock Expiring: Enable popup notifications related to "Stock Expiring".
        • Low Stock: Enable popup notifications related to "Low Stock".
        • Leads: Enable popup notifications related to "Leads".
        • Customer Called: Enable popup notifications related to "Customer Called".
        • Appointments: Enable popup notifications related to "Appointments".
        • Appointments Canceled: Enable popup notifications related to "Appointments Canceled".
        • Google Calendar: Enable popup notifications related to "Google Calendar".
        • Deleted Tickets: Enable popup notifications related to "Deleted Tickets".
        • Backup Related: Enable popup notifications related to "Backup Related".
        • Recurring Invoices: Enable popup notifications related to "Recurring Invoices".
        • Other: Enable popup notifications related to "Other".
  • Shop User/Staff Rights Groups
    • We have added the following new permission to manage the POS interface.
      • POS Order Create: This will enable and disable the POS operations.

Customer Portal:

  • Linked Estimate
    • From the customer portal page, all the linked ones will be shown in different tabs and the customer can approve the one they like.
    • The one they approved will be converted to a ticket and the remaining linked ones will be set as “Declined”. This way you don't need to tidy up the other ones.

POS Interface:

Franchsie Account:

  • Profile
    • System Notifications
      • We have expanded the "System Notifications" popup alerts and now you can define "All" or select from the following list of notifications as you may not want to be notified on all of them. Please note that the notifications will still be in the notification manager and it just will not show in the notification popup. Please also note that this setting is user-based,
        • Customer Replied: Enable popup notifications related to "Customer Replied".
        • Price Overridden: Enable popup notifications related to "Price Overridden".
        • Stock Expiring: Enable popup notifications related to "Stock Expiring".
        • Low Stock: Enable popup notifications related to "Low Stock".
        • Leads: Enable popup notifications related to "Leads".
        • Customer Called: Enable popup notifications related to "Customer Called".
        • Appointments: Enable popup notifications related to "Appointments".
        • Appointments Canceled: Enable popup notifications related to "Appointments Canceled".
        • Google Calendar: Enable popup notifications related to "Google Calendar".
        • Deleted Tickets: Enable popup notifications related to "Deleted Tickets".
        • Backup Related: Enable popup notifications related to "Backup Related".
        • Recurring Invoices: Enable popup notifications related to "Recurring Invoices".
        • Other: Enable popup notifications related to "Other".

API Interface:

  • /issueTypes - Collection
    • We have added a new attribute called "photourls"  to list all the images related to the issue type. It will have the 3 entities.
      • "small"
      • "medium"
      • "large"

3rd-Party Integration:

  • Zapier 1.0.47
    • Triggers
      • New Issue Type
        • We have added a new attribute called "photourls"  to list all the images related to the issue type. It will have the 3 entities
  • Print Node
    • If the ticket auto prints are enabled then the following templates will auto print as soon as the ticket is created and you don't need to click on the button.
      • Ticket Receipt
      • Ticket Label
  • Ticket Preset Widget
    • If the order has been defined on the preset categories then the same order will be used on the ticket preset widget as well.
    • If the "Issue Type" has an image then it will be shown otherwise product image will be shown if uploaded otherwise a blank image will be used.
    • We have added an option for you to choose which "Repair Type" to enable, the followings are the options. If blank then all 4 options will be shown.
      • Mail In
      • Walk In
      • On Site
      • Pick Up
  • Xero
    • Disable Payments Sync (MGR to Xero)
      • We have added an option to stop syncing payments to Xero. This prevents payments made in MGR from syncing to Xero.
  • QuickBooks
    • Disable Payments Sync (MGR to QuickBooks)
      • We have added an option to stop syncing payments to QuickBooks. This prevents payments made in MGR from syncing to QuickBooks.
  • Sage
    • Disable Payments Sync (MGR to Sage)
      • We have added an option to stop syncing payments to Sage. This prevents payments made in MGR from syncing to Sage.
  • MYOB - AccountRight 
    • Disable Payments Sync (MGR to MYOB)
      • We have added an option to stop syncing payments to MYOB. This prevents payments made in MGR from syncing to MYOB.

Thank you for being part of MGR which helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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