System Update - August 2020 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • -- Checklist Visible?
    • We have added an option so you can disable the checklist showing on the ticket receipt, invoices.
  • -- Checklist Visible Status
    • If the above is set to "Yes" then you can decide after which ticket status it should be visible.
  • --Template Editor
    • Checklist Document
      • We have added a new template for the checklist which can be generated at any time.
  • -- Checklist Manager
    • We have added a new interface to manage "Checklist" if you do have lots of issue type and your checklist is based on them then we would recommend using the new interface.
  • -- Custom Fields / Additional Columns in Ticket Manager
    • You can now add new columns in the "Ticket Manager", we have added "Customer's Company" for now. Please note that you can already add custom fields but now we have added the columns. In due course, we will be adding more columns.

Dashboard:

  • Customer Purchases Box
    • We have added a new box called "Purchases" which will list all the customer purchases in the given date range.
  • Search All Things
    • You can now search by product serialize code as well in the search for all things (shop and franchise).

Tickets:

  • Invoices
    • Invoices Due Manager
      • You can now create as many notifications for the due invoices. Please note that we already have 2 notifications in the system "51 - Notify to customers 2 days before their invoice is due" and "52 - Notify to customers once the invoice has passed its due date". There may be a legal reason to send further notifications with different content. From the manager, you can create notifications and content. Please also note that these notifications are in the letter form rather than email. Once the letters are created the system will store them in the documents tab of each ticket.
  • Checklist Document
    • We have added a new option in the ticket actions to print the "Checklist Document". Once created it will be stored in the "Documents" tab. It will use the "Checklist Document" as the template.
  •  Work Approved /  Pre-diagnosed
    • Now when you check "Work Approved" or "Pre-diagnosed" on the create ticket screen the system will log in the comment so you know if it was approved by the customer or staff approved it.
  • All Tickets
    • Custom Fields / Additional Columns in Ticket Manager
      • You can now add new columns in the "Ticket Manager", we have added "Customer's Company" for now. Please note that you can already add custom fields but now we have added the columns. In due course, we will be adding more columns.

Sales > POS Sales:

  • Change Customer
    • You can now change the customer of an existing POS order, there are times when you have accidentally forgotten to change the customer from "Walk-in" to the actual customer.

Franchise Account:

  • Serialized Stock
    • You can now manage stock serials of all the shops from the franchise account.
  • Customer Purchase
    • You can now manage customer purchases of all the shops from the franchise account.

Estimates:

  • Email Sent/ Reminder Sent
    • We now show an icon on the estimate manager if an email or reminder has been sent. It makes it easier to see what has and has not been sent to the customer.

Purchase Order:

  • Back Orders - Low Stock
    • You can now create/update purchase orders directly from the back order and low stock reports. We now let you select the items to add in the purchase orders, if there is an existing purchase order (pending) for that supplier it will add in the existing purchase order otherwise it will create a new purchase order for that supplier and add the item in.

Reports:

  • Product Report
    • We have added new fields in the "Search Form" so can now filter by “Category”, “Brand”, “Model”, "Product Condition" and “Shop User/Staff”.
  • Staff Report
    • We have added new fields in the "Search Form" so can now filter by “Category”, “Brand”, “Model” and "Product Condition".
  • POS Sales
    • We have added new fields in the "Search Form" so can now filter by “Category”, “Brand”, “Model” and "Product Condition".
  • Ticket Invoices
    • We have added new fields in the "Search Form" so can now filter by “Category”, “Brand”, “Model” and "Product Condition".

Customer Manager:

  • Ban / Unban Customers
    • We have added the option to ban and un-ban customer if needed. When you ban or unban the customer you will have to add notes so other staff knows. Once banned you will see the red alert sign when you go in the customer's record. Also, all the customer dropdown will show that customer in red with *** BANNED *** text so your staff is aware.

Customer Portal:

  • Checklist Document
    • We now show the "Checklist Document" along with all the other documents.

POS Interface:

  • Gift Cards
    • We have added an option to add the "Person's Name"  and email on the gift cards. You can also now email them directly from the "Email Gift Card" interface. It will send the gift card to who they bought it for.

3rd-Party Integration:

  • Ticket Preset Wizard
    • We have added the following options in the settings
      • Agree to Terms: This option is useful if you want your customers to agree on the price, this will work like a terms checkbox.
      • Terms: If the above option is enabled then this text will be shown next to the checkbox.
      • Custom Fields: This will allow you to select which ticket custom fields to display on the page.
  • Google Cloud Print
    • Checklist Document
      • You can now print the "Checklist Document" via the Google Cloud Print.
  • Print Node
    • Checklist Document
      • You can now print the "Checklist Document" via the PrintNode.
  • Payment Integrations
    • We have added the payment link in the PDF too, please note that payment link is already in the email.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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