System Update - April 2022 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Dashboard:

• Quick Links
  • We have added an option to create a quick link for "New Lead".

Settings:

• Product > Enable Multi Pricing
  • This option will allow you to enable multiple pricing structure on the products based on the "Customer Group". If you have set up "Customer Groups" and "Enable Multi Pricing" is enabled then you will see a new option in the "Prices" section of the product that will allow you to set a different price for each customer group. Please note that you can set a "Percent" and/or "Retail Price" if both values are configured then the system will give priority to the "Percent".
• Product > Purchase Order
  • We have added the 2 new options related to the purchase order corrections. These corrections will allow you to readjust the line items after they were added to the purchase order as the quantity may have changed.
    • Backorders PO Corrections Automatically: Once the PO has been created from the "Back Order", let's say you have 5 in the PO line item and you want to wait a few days before you send this to the supplier, during this time you could have got one from another shop or someone returned it as they don't want it anymore or you may have added the stock manually. In those cases, the "PO Correction" process will readjust the PO line items based on the current stock level. Also, there might be a case when you only have one line item with 1 quantity and you transferred the stock from another shop in such a case the system will delete the line item and if there was only one line item then it will delete the PO as well. The "Correction" process will make sure that PO line items will have the correct quantity. Please note that this option will ONLY alter the line items created from the "Back Order" automation. The default option is OFF.
    • Other PO Corrections Automatically: Once the PO has been created from the "Low Stock" or "Manually", let's say you have 5 in the PO line item and you want to wait a few days before you send this to the supplier, during this time you could have got one from another shop or someone returned it as they don't want it anymore or you may have added the stock manually. In those cases, the "PO Correction" process will readjust the PO line items based on the current stock level. Also, there might be a case when you only have one line item with 1 quantity and you transferred the stock from another shop in such a case the system will delete the line item and if there was only one line item then it will delete the PO as well. The "Correction" process will make sure that PO line items will have the correct quantity. Please note that this option will ONLY alter the line items created from the "Low Stock" automation or "Manually". The default option is OFF.
  • Hide Zero-Priced Items in invoice/receipts
    • We have added a new option called "Hide Zero-Priced Items in invoice/receipts" that will not show the line items with "0" price on the invoice and receipts. Please note that on the ticket and POS it will show the line item because of the stock.
• Template Editor > Receipts
  • We have added a new receipt called "Lead Receipt" which will be used when you create a lead from the admin section.
  • "Lead Receipt" also has the option to add "Additional Templates".
• Notifications
  • We have added a new setting called "Send Repair Notifications on Recurring Invoices" that will allow you to disable the ticket related notifications during the "Recurring Invoices" process as you may not need to send these. The following notifications will not be sent.
    • Customers: Ticket related notifications related to the customer for that recurring instance.
    • Admins: Ticket related notifications related to admins for that recurring instance.
    • Technicians: Ticket related notifications related to the technician for that recurring instance.

Notifications:

• We have added the activity boxes in the notifications so you can easily concentrate on the ones that matter the most. We have grouped them in the following sections.
  • Customer Replied: When the customer has replied it will go to this section.
  • Price Overridden: Notifications related to price override will go to this section.
  • Stock Expiring: Stock expiring notifications will go here.
  • Low Stock: Low stock notifications will appear in this box.
  • Leads: Notifications related to leads will appear here.
  • Customer Called: Notifications related to when the customer called you will appear here.
  • Appointment: Notifications related to appointments will appear here.
  • Google Calendar: Notifications related to Google Calander will appear here.
  • Deleted Tickets: Notifications related to deleted tickets will appear here.
  • Backup Related: Notifications related to backups will appear here.
  • Others: Everything else will fall in this section.

Leads Manager:

• Create Lead
  • We have added an option to create a new lead from the admin section. This will enable the quick sign-in process quicker.
• Search Form
  • We have added a new select box called "Created From" with the following options.
    • Any: This will list all the leads.
    • Customer's Check-In Screen: This will list all the leads created from the "Customer's Check-In Screen" screen.
    • API: This will list all the leads created from the "API" interface.
    • Admin: This will list all the leads created from the "Admin" interface.
  • Please note that the new field can also be added as "Saved Search".
• Manager
  • We have also added a flag that will indicate where the lead was created from.
  • Now there is also an option to "Print Receipt" in the "Action" column.

Estimates:

• Multi-Price Configurator
  • If you have set up "Customer Groups" then you will see a new option in the "Prices" section of the product that will allow you to set a different price for each customer group. Please note that you can set a "Percent" and/or "Retail Price" if both values are configured then the system will give priority to the "Percent".
• Hide Zero-Priced Items in invoice/receipts
  • If "Hide Zero-Priced Items in invoice/receipts" is enabled then it will not show the line items with "0" price on the estimate receipt. Please note that on the ticket and POS it will show the line item because of the stock.

Tickets:

• Ticket Search Form
  • We have added a new field called "Show Tickets with SLA" that will list all the tickets that have any type of "Service Level Agreement" associated.
• Link Videos to Repair
  • You can now link external videos to any repair, Please upload the video on video sharing platforms (YouTube, Vimeo, Metacafe, Vevo, Break and Daily Motion), you can also upload it as "Unlisted" and then no one will know the URL apart from you. Once uploaded you just need the URL. E.g. if the video URL on YouTube is www.youtube.com/watch?v=XYZ-4657894-XX then we just need "XYZ-4657894-XX"
• Ticket Timer
  • We have made the following changes to the ticket timer.
    • If the timer is already running on another ticket for this user then the system will show a message that "You have x timmers already running on other tickets".
    • In the above case when you click on the start timer then the system will give you the 3 following options.
      • Yes - Stop All Timers First: This will stop all the running timers first and then start this timer.
      • No - Keep All Running: This will start the timer on the ticket which means all the other timers will be running parallel.
      • Decide Later: This will just cancel and will not perform any action.
• Ticket Process
  • The system now logs additional information when you allocate the ticket to a technician and if you reallocate it to another technician. This will allow you to know if the ticket was allocated to more than one technician. Also, this will allow us to calculate the true completion time of a ticket. We have changed the following interfaces.
    • Create Ticket
    • Modify Ticket
    • When you convert lead to a ticket
    • When you convert an estimate to a ticket
    • When the system automatically creates the ticket from mailboxes
    • When the system automatically creates the ticket from a recurring invoice
    • Bulk create ticket
    • Upload tickets
    • From the API interface when you create Appointment and Ticket
    • From the API interface when you create a Ticket 
  • If the ticket is "Resolved/Pickedup" then we have added the fifth green box with the dates when you modify the ticket.
• Timeline View
  • We now show the SLA detail on the ticket timeline view so you know if there was an SLA associated with the ticket and also it was met or not. 
    • We have added 2 boxes at the top of the page that will contain the following information
      • Response Within: If "Response Within" is set with the SLA then it will show the box and if it was met or not.
      • Resolve Within: If "Resolve Within" is set with the SLA then it will show the box and if it was met or not. Please note that the check is based on the last "Completed" status. If the ticket status has been changed from "Completed" to something else then it will be considered as it's not finished.
    • We have also added a box at the bottom of the page that will contain the following.
      • From Ticket Creation to Job Completed: This will have the completion time from when you created the ticket and when it was completed. Please note that the check is based on the last "Completed" status. If the ticket status has been changed from "Completed" to something else then it will be considered as it's not finished.
      • From Ticket Assigned to Job Completed: This will have the completion time from when the ticket was assigned to a technician and when it was completed. Please note that the check is based on the last "Completed" status. If the ticket status has been changed from "Completed" to something else then it will be considered as it's not finished.
  • If the ticket was assigned to more than one technician then the timeline view now will show that change. That will allow you to see who worked on the ticket.
  • We have also added the communication data ("Calls" and "SMS") to the pipeline view.
• Multi-Price Configurator
  • If you have set up "Customer Groups" then you will see a new option in the "Prices" section of the product that will allow you to set a different price for each customer group. Please note that you can set a "Percent" and/or "Retail Price" if both values are configured then the system will give priority to the "Percent".
• Shipments
  • Now "Franchise" and "Repair Center" accounts can create shipments as well, previously both accounts were only allowed to "Modify Shipment".
• Hide Zero-Priced Items in invoice/receipts
  • If "Hide Zero-Priced Items in invoice/receipts" is enabled then it will not show the line items with "0" price on the ticket invoices and receipts. Please note that on the ticket and POS it will show the line item because of the stock.
• Product Custom Field Type "Link"
  • If the product has any custom fields with the type "Link" then it will show the link with the line item, it will save you going into the product and clicking on the link as the link may have some information that you need.

Customer Manager:

• Customer Groups
  • Multi-Price Framework
    • Customer groups can now be used as "Multi-Price"  as well as with "Percent %". For example, you could have different product prices for retail customers and wholesale customers since wholesale customers typically buy in bulk. Setting multiple prices per product also lets you encourage customers to buy more from you. With a multi price mindset, your company can adapt to the different pricing needs of your customers while encouraging them to spend more. The strategies that make up this approach will turn flexible value-based pricing into an advantage that generates more revenue and stimulates the growth of your business.
  • Customer Group Manager
    • The following column's values are clickable now just in case you want to see which products or customers are associated with.
      • Products: The link will show you all the "Products" associated with this customer group.
      • Customers: The link will show you all the "Customers" associated with this customer group. 
• Copy/Clone Customer
  • You can now copy/clone/duplicate existing customers which will speed up the whole process.

Product Manager:

• Product Search Form
  • We have added a new field called "Customer Groups" that will enable you to search for all the products associated with this "Customer Group".
• Multi-Price Configurator
  • If you have set up "Customer Groups" then you will see a new option in the "Prices" section of the product that will allow you to set a different price for each customer group. Please note that you can set a "Percent" and/or "Retail Price" if both values are configured then the system will give priority to the "Percent".
  • We have also added a button called "Multi Price" on the modify product screen.
• Reorder Quantity/Desired Quantity
  • Reorder quantity can now also work as the desired quantity. So for example, You may have a desire for 10 pieces. You can set the reorder quantity to 10. But say you are unable to order for a few days and sold another 3 more products in the meantime. The system will automatically readjust the PO line item quantity to 8. Please note that you will need to enable the "Other PO Corrections" via the "Shop Settings > Products > Purchase Order".

Sales:

• Hide Zero-Priced Items in invoice/receipts
  • If "Hide Zero-Priced Items in invoice/receipts" is enabled then it will not show the line items with "0" price on the invoice and receipts. Please note that on the ticket and POS it will show the line item because of the stock.

Customer Portal:

• Invoice View > Link Videos
  • Linked videos will be embedded here and the customer will be able to play and see the content.

POS Interface:

• Multi-Price Configurator
  • If you have set up "Customer Groups" then you will see a new option in the "Prices" section of the product that will allow you to set a different price for each customer group. Please note that you can set a "Percent" and/or "Retail Price" if both values are configured then the system will give priority to the "Percent".
• Hide Zero-Priced Items in invoice/receipts
  • If "Hide Zero-Priced Items in invoice/receipts" is enabled then it will not show the line items with "0" price on the pos receipt. Please note that on the ticket and POS it will show the line item because of the stock.

API Interface:

• AppointmentUpdated - New Endpoint
  • We have added a new endpoint that will list all the recent updated diary entries in the last 30 days.

3rd-Party Integration:

• Print Node
  • We have added the new template called "Lead Receipt" in the integration that will allow you to auto print the "Lead Receipt".
• Zapier 1.40
  • Trigger
    • New Updated Appointment
      • We have added a new trigger that will list all the updated appointments in the last 30 days.

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