System Update - April 2020 - Discover the latest updates to My Gadget Repairs

As always, our team’s core focus is to deliver a seamless experience for our users. We have been busy working on product improvements over the past month and wanted to share a few highlights.

Settings:

  • -- Payment Types Webhook
    • If you have built your own integration with any of the payment providers then please use the “Webhook” feature, once enabled we will send the amount, customer_uuid and payment_uuid to your webpage, once you have taken the payment you call back the webpage provided below. Please read the instructions carefully and make sure you have implemented it properly.
  • -- PO Order Number Prefix
    • You can now set purchase order number prefix same as the ticket, the default value is "PO".
  • -- PO Initial Order Number
    • You can now set purchase order Initial Order Number same as the ticket, the default value is blank if set then the system will automatically use this numbering.​​​​​​
  • -- Estimate Statuses
    • We have added the option to create estimate statuses, please head to shop settings to create estimate statuses when needed.

Calender:

  • Only Calendar Option
    • We have added an option to show "Only Calendar", it will open just the calendar in a new tab with the right-hand section and left hand-menu.

Shop Users:

  • Multiplier Commission on Issue Type
    • We have added the ability to offer a commission multiplier on certain issue types.

Tickets:

  • Ticket Invoices / Take Payments
    • Payment Types Webhook
      • If you have built your own integration with any of the payment providers then please use the “Webhook” feature, once enabled we will send the amount, customer_uuid and payment_uuid to your webpage, once you have taken the payment you call back the webpage provided below. Please read the instructions carefully and make sure you have implemented it properly.
  • Warranty on RMA
    • We have added the option to change the warranty date on the RMA tickets if needed. By default, it will add the warranty however you can change it by clicking on the calendar icon.
  • Ticket Presets
    • We now show the available stock when you add items/products to a preset, its very useful to know the current stock while adding the items in the presets.
  • Print Intake Form when customer not present
    • We have added the option to print the intake form if the customer is not present. It will generate the pdf which can be printed or emailed to the customer to sign. Upon return, you can scan it and add it as a document.
  • Search by Product/Services
    • We have added the option to search by "Products/Services" on the ticket manager. This option is also available when you use the "Saved Search" functionality.
  • Search by Product/Services Type
    • We have added the option to search by "Products/Services Type" such as "Product or Services" on the ticket manager. This option is also available when you use the "Saved Search" functionality.
  • Set as an RMA
    • You can now set an existing ticket as an RMA, the interface lets you choose the parent ticket which will then associate both tickets together.

Estimates:

  • -- Estimate Statuses
    • We have added the option to create estimate statuses, please head to shop settings to create estimate statuses when needed.

Purchase Order:

  • PO Order Number Prefix
    • You can now set purchase order number prefix same as the ticket, the default value is "PO".
  • PO Initial Order Number
    • You can now set purchase order Initial Order Number same as the ticket, the default value is blank if set then system will automatically use this numbering.​​​​​​

Reports:

  • Shipping Report
    • We have made the following changes in the shipping report.
      • We now ONLY show the pending shipping requests when you go to the report.
      • We have added the "Customer" dropdown in the search criteria.
      • We have added the "Shiping Type" dropdown in the search criteria. Values are "Any", "Pending", "Delivered" and "Canceled".
  • Daily Sales
    • Cost of Good excluding VAT
      • We have added a new row to show the cost of good excluding vat.
    • Margin
      • We have added a new row to show margin, the margin is calculated as (sales excluding vat - the cost of goods excluding vat).
  • Monthly Sales Report
    • Cost of Good excluding VAT
      • We have added a new row to show the cost of good excluding vat.
    • Margin
      • We have added a new row to show margin, the margin is calculated as (sales excluding vat - the cost of goods excluding vat).

Customer Manager:

  • Intra-Community Supplies (ICS) in Search
    • We have added the option to search by "Intra-Community Supplies (ICS)" on the customer search form.

Supplier Manager:

  • Shipping Labels
    • You can now create shipping labels for suppliers as well if you have UPS or Purolator integration enabled.
  • Compose a Letter
    • We have added "Compose a Letter" option in the suppliers as well, once the letter is created it will be stored in the "Documents" tab.
  • Documents Tab
    • We have added a new tab called "Documents" which will list all the documents created for this particular supplier.

Customer Portal:

  • UPS Tracking
    • We have added a section on the invoice and ticket receipt to show all the shipping created for this ticket along with the link to track the shipping.
  • Ticket Invoices / Take Payments
    • Payment Types Webhook
      • If you have built your own integration with any of the payment providers then please use the “Webhook” feature, once enabled we will send the amount, customer_uuid and payment_uuid to your webpage, once you have taken the payment you call back the webpage provided below. Please read the instructions carefully and make sure you have implemented it properly.

POS Interface:

  • POS Sales / Take Payments
    • Payment Types Webhook
      • If you have built your own integration with any of the payment providers then please use the “Webhook” feature, once enabled we will send the amount, customer_uuid and payment_uuid to your webpage, once you have taken the payment you call back the webpage provided below. Please read the instructions carefully and make sure you have implemented it properly.

API Interface:

  • All output dates in UTC (ISO-8601) format
    • We have changed all the output dates to UTC format (ISO-8601) e.g. "2019-08-01T06:50:30-0500" instead of "March, 31 2020 13:43:00". Please make necessary changes in your code if needed.
  • GET /categories
    • We have added a new endpoint to list the product categories.
  • GET /warranties
    • We have added a new endpoint to list the product warranties.
  • PUT /product
    • You can now update the products from the API interface which will enable you to sync MGR with the external systems. This option is ONLY available to the PREMIUM plan.
  • DELETE /product
    • You can now delete the products via the API interface. Please do this with caution as the deletion is not reversible. This option is ONLY available to the PREMIUM plan.

3rd-Party Integration:

  • UPS Integration Update
    • Automated Tracking
      • UPS tracking is now fully automated, as soon as the parcel is delivered it's updated in the MGR automatically.
      • You can also set a ticket status when it's delivered along with the text, ticket comment can be "Public" or "Private", if "Public" then a notification to the customer will be triggered automatically.
    • Pick up Email to customer Text
      • You can now also set the default email content from the integration interface. You have the following tags available to use.
        •  {PICKUP_DATE} - This tag will show the pick-up date e.g. 16-04-2020.
        • {PICKUP_TIME_FROM}  - This tag will show the pick up from time e.g.  09:00.
        • {PICKUP_TIME_TO} - This tag will show the pick up to time e.g. 17:00.
  • Mollie Payment Webhook
    • Webhooks are used to process real-time status updates, for example when a payment is paid mollie will call the MGR webhook and if the customer has closed the QR popup this webhook will process the order and the payment.
  • e-boekhouden.nl
    • Sync Payments from e-boekhouden to MGR
      • We ​​​​​​have added an option to sync payments made in e-boekhouden to MGR automatically. There is a new setting called "Auto import changes From e-boekhouden.nl" which can be set via the app settings if needed.

Thank you for being part of MGR that helps repair stores around the world succeed. Please follow us for inspiration, updates, feedback and more. Here's where to find us.

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