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Features Overview
The Most Complete Repair Shop Platform Available.
Repair & Ticketing
The heart and soul of a repair shop is the ticketing system and we know it. Your tickets will show you exactly what you need and when you need it, from any device.
Point of Sale (POS/EPOS)
Our Point of Sale (POS/EPOS) system will help you run a simple retail shop, or a chain of high-volume stores - with all the necessary reporting.
Robust Inventory Management
Expertly keep track of all your stocked items and services with our powerful inventory system.
Invoicing/Recurring Invoicing Module
Invoicing system with all the power a repair business or retail store will need. Recurring Invoicing for business contracts. Payment links in invoice emails and in the customer area.
Leads/Estimates Module
Now your website can have powerful customizable wizards that ask your customer for information about their issues and you get notified instantly with nice structured data that tells you where it came from.
Marketing
Automatically staying in touch with your customers. Most of our users tell us this tool continues to bring them new business and that "Marketing Campaigns" alone is more than paying for the cost of the software.
Customer & CRM
It provides a means to manage its relationships with existing customers efficiently and also helps it in identifying new leads and prospects. With powerful customer management and search, you have your entire database instantly available from anywhere.
Customer/Tickets Feedback Module
Gain valuable insight into your customers' thoughts and experiences towards your business with MGR, now you can collect feedback from your customers via emails.
Customer Loyalty Program
A loyalty/rewards program can help you build customer loyalty, deepen engagement and serve as a marketing benefit that you can use to attract new customers.
Customer Purchases / Buyback / Refurb / Trade-In - Module
Our Buy-back module offers a comprehensive solution for purchasing and managing Buy-backs along with real-time market prices.
Customer Credit - Virtual Wallet
Customer credit allows you to assign credit points to a customer. The assigned credit points can be used by the customers for purchasing the store products. It's just like a virtual wallet.
Customer Pre Paid Balance - Pre Paid Hours
Pre paid balance allows you to sell the balance (which is equal to hours) to be applied to an invoice at a later date.
Customer Portal
The customer portal helps your customers know exactly where to go to find information related to their repair. Facilitate customer engagement and improve engagement by empowering customers to interact with your company when and where it's convenient for them.
Gift Cards
Gift Cards can help merchants attract more customers, drive extra revenue and get their brands noticed. By offering a wide array of gift card types and pricing schemes, you can create a smooth and effective gift-giving practice for your store..'
Purchase Order Module
If your business needs to purchase goods or services, you need a way to track those orders. Easily manage purchase orders with our Purchase Order Module where Purchase requisitions are automatically created.
Ticket Automation
Ticket Automation is a powerful feature that allows you to create rules for handling tickets, ticket automation will allow you to create "Conditions" and "Actions", and when those conditions are met the system will perform those actions.
Ticket Board Views
One of the most helpful things about Board View is how visual it is. This means that it’s easy and instant to see how your ticket workflow is progressing and get at-a-glance updates of various changes as they move from column to column.
Ticketing Dashboards
Ticket Dashboard allows your team to track and follow all tickets. This allows you to view information based on almost all Ticket details. You can also manage KPIs and report on this to alter your operations to be more efficient in the future.
Preventive Maintenance Plan
Time-based preventive maintenance is based on a fixed execution frequency that generates a calendar schedule. Planning preventive maintenance without some automation can be a huge challenge.
2-Way Communications
Two-way communication means better conversations. Let your customer respond, wherever they are and however they want to. Two-way communication allows you to build stronger relationships with your customers, prospects and leads.
Full Reporting Module
Our reporting module has unparalleled power due to the nature of our fully integrated software. Because your Ticketing/Invoicing/CRM/Inventory are all in one place, we can give you an insight that crosses all of these areas.
Employee Management
Spend your time repairing, not tracking. Reduce labour costs, increase employee productivity & have control over what your employees can see and do within one unified system.
Employee Shift/Rota Planner
You've got better things to do than build your staff rota - but there's no avoiding it! Sure, it's easy enough to plan a staff rota if all your employees work nine-to-five, Monday to Friday - but you still need to cater for leave requests and holiday management.
Barcode Labels - Serialized Inventory - QR Codes
Barcode labels will help your businesses easily track stock and access key product data. In a single scan, you can see product details, stock on hand, pricing, and even complete a sale.
Field Service/Appointments
Field Service is an important aspect of many repair businesses, it keeps your team on the same page and you will never miss an important appointment.
Multi-Language
Use My Gadget Repairs in any language you prefer. My Gadget Repairs allows you to modify and customize any translation.
3rd-Party Integrations
One of our specialities is integrating into third-party apps and tools. We enjoy and continue to add integrations all the time. New integrations are being added all the time
Key Performance Indicators
The KPI dashboard displays key performance indicators to provide the executive with an easily discernable view of their business performance.
Logistics Planning
Spend your time growing your business rather than managing stocks, delivery problems and warehouse issues. Leave the stock management and fulfilment to MGR.
Calendar Module
View all of your team's work in one calendar so you know exactly who's doing what by when and hit your deadlines every time.
Loan Devices Management
The loan Device Management module enables you to track/issue loan devices in the best way possible. The system also reminds the customer when a loan device has to return.
Localization
We have thousands of users from all over the world and are happy to continue adding regions. We support currency symbols, time zone and lots of other things.
Manage Multiple Locations/Shops
Our Big Chain plan supports your growth by allowing a single account to run multiple stores and giving admins visibility into a single store or the whole set of locations.
Mailboxes
MyGadgetRepairs presents a simple solution of bringing the emails from your mailbox and then into your tickets automatically.
Document Manager
Store all your most important documents related to repairs, customers and suppliers in one place.
GDPR READY
Everything you need to manage GDPR with confidence. Keep your customer's data safe before and after GDPR.
Public API Interface
MyGadgetRepairs provides a REST API that can be accessed directly from another web application or any other system. API keys can be generated through the MyGadgetRepairs admin interface.
Data Migration
Data migration is a complex process, requiring a robust methodology. If you are moving from another provider, we can help ensure your data is analysed, migrated, fixed, transformed and fully optimised for MyGadgetRepairs.
Customer Display
Utilise the Customer Display to empower your customers, provide increased transparency, display dynamic and custom imagery on your Customer Display. Advertise specials, insert branded imagery and messaging between sales.
RMA and Returns Management
Give your customers a better returns experience in every sales channel and stay in control of the returns process and its costs.
Notification Alerts
Never forget another repair ticket or outstanding invoice again. Prevent items from slipping through the cracks by keeping your team aware of them.
Award-Winning Support
We pride ourselves on giving the best support to our customers. No matter what your question is, or when you raise it, help will always be at hand.
Cloud-Based
No installation is required. No expensive hardware is required. Use My Gadget Repairs simply in the cloud.
Easy To Use
Book a new repair job in simple steps and provide easy workflows for technicians.
And many more features
MGR includes tons of features. It's a great time to use MGR, a very modern way to manage your business and traditional tasks.
GREAT REPAIR SERVICE STARTS WITH BETTER MANAGEMENT SOFTWARE
Affordable Packages
Big or small we have a plan made for your repair business.FREE FOR LIFE
- 25 Tickets & Invoices / Month
- 25 Products/Services
- 1 Shops/Locations **(more shops can't be added)
- 1 User Accounts per Location
- 25 Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
- Public API Interface
- Due Invoices Alerts
- Ticket Automation
- Logistics Planning
- Coupon Discount/Promos System
- Website Builder & Hosting - Beta (For yearly paid plans)
REGULAR
- 75 Tickets & Invoices / Month
- 75 Products/Services
- 1 Shops/Locations **(more shops can be added)
- 2 User Accounts per Location
- 75 Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data (LIMITED)
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
- Public API Interface
- Due Invoices Alerts
- Ticket Automation
- Logistics Planning
- Coupon Discount/Promos System
- Website Builder & Hosting - Beta (For yearly paid plans)
ENTERPRISE
- Unlimited * Tickets & Invoices / Month
- Unlimited * Products/Services
- 1 Shops/Locations **(more shops can be added)
- 10 User Accounts per Location
- Unlimited * Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
- Public API Interface
- Due Invoices Alerts
- Ticket Automation
- Logistics Planning
- Coupon Discount/Promos System
- Website Builder & Hosting - Beta (For yearly paid plans)
** multishop price will vary
PREMIUM
- Unlimited * Tickets & Invoices / Month
- Unlimited * Products/Services
- 3 Shops/Locations **(more shops can be added)
- Unlimited * User Accounts per Location
- Unlimited * Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
- Public API Interface
- Due Invoices Alerts
- Ticket Automation
- Logistics Planning
- Coupon Discount/Promos System
- Website Builder & Hosting - Beta (For yearly paid plans)
** multishop price will vary
The Most Effective Way Of Managing Repairs
Frequently Asked Questions
We do plan to add some offline features to the system, like the ability to create repair tickets or checkout sales but in the meantime, if your internet just cut out, you can just jump onto your mobile and use your data as it doesn't use much bandwidth.
Paid Support is also offered via the add-ons for those customers who need support on a priority basis, along with direct access to our development team.
Management Software for Repair Shops
More Questions then Email us at info@mygadgetrepairs.com
We strive to provide the best support to make your experience wonderful. FREE ACCOUNTHappy & Growing Customers
Clients that speak for My Gadget Repairs-
Apart from how great the software is the customer service is on another level itself i have never had a company so professional that when i make a email request about a issue or feature within 5 min i get a call to solve the issue the gentlemen always goes the extra mile to make me happy. The software has changed my whole companies approach to repair business it was needed many many years ago. Massive thank you to the team and what great software you have made.
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The software is very good and secure. They have amazing customer service and they are also very willing to add any functions or feature that your repairshop needs. I highly reccommend this software and the company behind it. I started looking arround for a new repairs shop CRM and booked a demo with MyGadgetRepairs. They took their time with me and answered all my questions plus giving me new ideas and advice. I told them all the changes i want before i start using MGR and in less then 2 weeks they was finnished adding everything. No doubt the best customer experience i have had! Highly reccommended.
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My gadget repairs is the best software out there for any cell phone or computer repair business hands down. With the easy-to-use interface that is just not even scratching the surface. the point-of-sale system has to be one of the best out there out of any point-of-sale system. The repair ticketing portion of the software can't be matched by anybody it is really that good. But there is even more. I came from *********** which had minimal integrations. they have an integration for absolutely everything and anything you need plus more.
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With very little effort our part, MyGadgetRepairs transformed our onsite computer repair business. Paperwork, job tracking and CRM are now consolidated in one easy to use location. The "Marketing Campaigns" component easily generates enough return business to cover the monthly cost.
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MyGadgetRepairs is a breath of fresh air. The UI makes sense, the price is reasonable, it's fast, and it covers everything we need. We ended up using MyGadgetRepairs for all invoicing and payments, since our lives are now inside MyGadgetRepairs and we couldn't be happier.
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MyGadgetRepairs does everything we could possibly want it to, it's a complete solution and we are tremendously happy with it. Its cut down our lead processing from 20 minutes to less than 5, which alone saves us 25 hours a month...This software has transformed our business.
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I would HIGHLY recommend MyGadgetRepairs for really anyone. It's like a PSA without all the added junk and complexity. You're pretty much ready to go out of the box. Have to give it a try
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We were looking for a streamlined way to run our phone/computer repair store and get away from manual old school ways and eliminate the paper ticket trails we created. MyGadgetRepairs worked like a dream and brought us into the modern era!.
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I have been using MyGadgetRepairs for almost 2 years now and it just keeps getting better. It makes managing all of my employees, work orders and customers a breeze. I highly recommend this product
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We're rated 5 stars on Capterra, Facebook for ease of use, customer service, product features & value for the money.
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Explore Screenshots
Repair Shops all over the world rely on our softwareREPAIR & TICKETING
The heart and soul of a repair shop is the ticketing system - and we know it. Your tickets will show you exactly what you need, when you need it, from any device.
POINT OF SALE (POS/ePOS)
Our Point of Sale (POS/ePOS) system will help you run a simple retail shop, or a chain of high volume stores - with all the necessary reporting.
The Point of Sale (POS/ePOS) system allows you to quickly create and complete orders directly from your Admin Area and gives you the functionality to check out customers at your physical storefront, similar to a cash register. Point of Sale is a convenient feature if you operate a traditional brick-and-mortar retail establishment or sell products or services in person.
ROBUST INVENTORY MANAGEMENT
Expertly keep track of all your stocked items and services with our powerful inventory system.
CUSTOMERS & CRM
With powerful customer management and search you have your entire database instantly available from anywhere.
TICKETING DASHBOARD
Ticket Dashboard will help you avoid those frustrated customer calls because someone hasn't heard from you, and you'll never have to worry about.
FIELD SERVICE/APPOINTMENTS
Field Service is an important aspect of many repair businesses and it keeps your team on the same page and never missing an appointment.
LOCALISATION
We have thousands of users from all over the world and are happy to continue adding regions. We support currency symbols, time zone and lots of others things.
INVOICING MODULE
Invoicing system with all the power a repair business or retail store will need.
MANAGE MULTIPLE LOCATIONS/SHOPS
Our Big Chain plan supports your growth by allowing a single account to run multiple stores, and give admins visibility into a single store or the whole set of locations.
FULL REPORTING MODULE
Our reporting module has unparalleled power due to the nature of our fully integrated software. Because your Ticketing/Invoicing/CRM/Inventory are all in one place, we can give you insight that crosses all these areas.
3rd-Party Integration
Our MGR team has been working hard to bring you the best integrations possible.
Sage Accounting
Sage Business Cloud Accounting (Sage One) is a powerful, flexible accounting software for small businesses looking to manage finances, including invoicing, banking, and expenses data.
ZeroBounce
Accurate, fast and secure email validation service. The #1 Email Verifier for 185,000+ Clients.
Flowroute (USA+CANADA ONLY)
Flowroute became the first software-centric carrier in 2013. We built the Flowroute HyperNetwork™ to fulfill carrier-grade demands with the programmability, automation and on-demand scale of cloud computing.
Twilio + WhatsApp
Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale. Create the exact solution you need to engage customers at every step of their journey.
hslmobile
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
MailChimp
Enable MailChimp integration to keep your mailing list up to date!
Template Editor
Personalize your invoices, receipts, labels, intake/outtake forms and emails to suit your business needs.
Internal WIKI/Knowledge Base
Internal wiki is established to help your employees by creating useful how-to articles, repair guides, procedures and manuals.
Authorize.net
Enable credit card swiping or recurring invoicing via your existing merchant account with the Authorize.net gateway.
UPS
With UPS you can manage your shipping, track your packages and print labels online. Come discover why we are global leaders in shipping and logistics. Today, UPS is a global company with one of the most recognized and admired brands in the world.
This integration has one off setup charge
ClickSend
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications. £10 worth of free credit available to all MGR customers.
loqate
Address verification powered by the most accurate global location data. Deliver exceptional experiences to every customer, wherever they are located.
Spark eTXT
Deliver automated, personalised messages that will capture customers attention, drive improved engagement and boost ROI for your business.
mollie
Mollie helps businesses of all sizes to sell and build more efficiently with a solid but easy-to-use payment solution. Start growing your business today with effortless payments.
Payment Sense Connect-E
Award-winning, low-cost merchant services and card payment solutions trusted by over 60,000 small businesses in the UK.
Google Places API Web Service
Get data from the same database used by Google Maps. Places features more than 100 million businesses and points of interest that are updated frequently through owner-verified listings and user-moderated contributions.
Worldpay Direct payments
Worldpay has been a pioneer in card payments, multicurrency processing, and online payments, and we’re excited to integrate with their technologies, allowing our UK-based customers to process payments with one of the most popular global payment processing companies.
Square
Accept payments quickly, easily and securely. Meet customers where they are with the latest payments services. Square can help you process nearly any kind of payment, anyway you want.
Leads Widget
Give the power to your customers to speed up the repair booking process and generate leads along with device information.
Referral Program
Refer friends and clients to earn some cash to contribute towards your monthly subscription.
Toggl
Use awesome time tracking from Toggl
QuickBooks
Keep your data synced with Quickbooks accounting.
CheckMEND
Trade with confidence. Check the world's largest source of used mobile phone and device history, including data from police, insurers, retailers and networks.
MessageMedia
Deliver automated, personalised messages that will capture customers attention, drive improved engagement and boost ROI for your business.
M360 Mobile Diagnostics
If you are in the mobile buy-sell-repair business M360 is your true, all-in-one tool that supports tens of thousands of devices and fits right into your workflow!
Slack
Get instant notifications to your private Slack chatroom of team and customer activity on your account.
Purolator
MGR and Purolator shipping API integration will help you reach a larger audience, gain more business, and gain more places globally with one of Canada’s most extensive networks. Get connected to Purolator today to simplify shipping and start enhancing your customer’s online experience.Purolator and MGR simplify order fulfillment.
This integration has one off setup charge
Dropbox
With the Dropbox integration, your data can be backed up offsite automatically.
Nexmo
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
SMS Broadcast
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Xero
The integration simplifies your store's accounting by automatically sending invoices from MGR to your Xero accounting system.
DPD
DPD's integration enables customers to fully integrate key functionality - such as parcel shipping and tracking - directly within MGR
This integration has one off setup charge
Customer Facing Display
Display order details, save customer's signature for intake/outtake forms and take pattern lock input using secondary monitor or tablet.
Barclaycard Online Payments
Allow you to accept credit/debit cards with barclaycard.co.uk
TextMagic
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Google Calendar
Sync your appointments with your Google Calendar, two-way integration.
Language Editor
Translate MyGadgetRepairs in your desired language to help you navigate through the website and customer portal.
txtlocal
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Fetchify
Postcode lookup AND verification web service FOR UK AND international addresses.
PrintNode
PrintNode allow you to send print jobs instantly to your local printer.
VIES VAT number validation
VIES (VAT Information Exchange System) is a search engine owned by the European Commission. The data is retrieved from national VAT databases when a search is made from the VIES tool.
PACKLINK
Save time and money with every shipment. MGR and PACKLINK shipping API integration will help you reach a larger audience, gain more business, and gain more places globally. Get connected to PACKLINK today to simplify shipping and start enhancing your customer's online experience. PACKLINK and MGR simplify order fulfilment.
This integration has one off setup charge
Zapier
Zapier is the extra team member at our agency linking our systems together and managing the push and pull of data. Zapier allows you to design, build, and automate anything - from simple tasks to complex workflows - using a powerful, no-code toolkit.
Vantiv O.N.E.
Allow you to accept credit/debit cards with Vantiv O.N.E.
bulksms
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Tech Data
Tech Data is one of the world's largest technology distributors. We help companies like HP, Apple, Cisco, Microsoft — and hundreds of others — bring their products to market, and we offer a wide range of technical and business support services.
This integration has one off setup charge
Customer Portal
How to integrate My Gadget Repairs's customer portal login with your website.
KVK - Kamer van Koophandel
The KVK API provides you a lot of convenience and efficiency gains and prevents unnecessary errors.
sage Pay
Making it safe and easy for your customers to pay you is essential - payment channels aren't just a part of your business, but its lifeblood.
RDW License Plate
Convert a license plate to a brand, model, year of construction and other information? Open RDW actually collects all available vehicle data in the Netherlands.
VOIP/PBX Call Handling
The PBX Caller ID Lookup Source supports Trixbox, FreePBX, Anveo, PIAF, Vonage, FusionPBX/FreeSwitch, RingCentral and 3CX.
SMS Global
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Dear Inventory System
Sync products and customers from Dear Inventory to MGR in real time.
This integration has one off setup charge
esendex
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Marketing Campaigns
Send automated messages in order to bring new business to your repair store.
Repair Tracker Widget
Give your customers greater independence and allow them to check the status of repair job in real time straight from your own website and download copy invoices.
MYOB - AccountRight
Replace messy spreadsheets with online accounting Manage cashflow, send invoices, automate your GST reporting – from any device.
Apple GSX
We believe that GSX integration will bring your business a unique advantage in terms of increased efficiency. It will allow you to optimize your Apple Authorized Service Provider's productivity considerably. No more Double Data Entry.
Pushover Notifications
Get notified instantly of important events regarding a repair on your devices.
Make
Make is a visual platform that lets you design, build, and automate anything - from simple tasks to complex workflows - using a powerful, no-code toolkit. With Make, you can send information between MGR and thousands of apps. It's fast and easy to use, visually intuitive and requires zero coding expertise.
Stripe
Allow your customers to pay with their credit cards. Does not currently support swiping or recurring billing.
FTP Backup
Using FTP Backup integration allows you to store your data offsite automatically.
imeidb
IMEIDB - this small project allows you to decrypt IMEI mobile devices and receive information about them.
BlueFin
Allow you to accept credit/debit cards with Bluefin.com
Twilio
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Ticket Preset Wizard
Give the power to your customers to speed up the repair booking process.
Payment Sense Terminal
Award-winning, low-cost merchant services and card payment solutions trusted by over 60,000 small businesses in the UK.
Customer Portal WIKI/Knowledge Base
To ease the experience of your customers, add a wiki to customer portal.
Clickatell
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
e-boekhouden.nl
Keep your data synced with e-boekhouden.nl accounting system.
MessageBird - SMS API
Deliver and receive SMS messages around the world on a platform powered by more than 240 direct-to-carrier connections.
Appointment Booking
Directly from your website, you can enable your customers to book onsite, in-store or pick up repair appointments using slot availability.