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Features Overview
The Most Complete Repair Shop Platform Available.
Repair & Ticketing
The heart and soul of a repair shop is the ticketing system - and we know it. Your tickets will show you exactly what you need, when you need it, from any device.
Point of Sale (POS/ePOS)
Our Point of Sale (POS/ePOS) system will help you run a simple retail shop, or a chain of high volume stores - with all the necessary reporting.
Robust Inventory Management
Expertly keep track of all your stocked items and services with our powerful inventory system.
Invoicing/Recurring Invoicing Module
Invoicing system with all the power a repair business or retail store will need. Recurring Invoicing for business contracts. Payment links in invoice emails and on customer area.
Leads/Estimates Module
Now your website can have powerful customizable wizards that ask your customer for information about their issue and you get notified instantly with nice structured data that tells you where it came from.
Marketing
Automatically staying in touch with your customers. Most of our users tell us this tool continues to bring them new business and that "Marketing Campaigns" alone is more than paying for the cost of the software.
Customers & CRM
It provides a means to manage its relationships with existing customers efficiently and also helps it in identifying new leads and prospects. With powerful customer management and search you have your entire database instantly available from anywhere.
Customer/Tickets Feedback Module
Gain valuable insight about your customers thoughts and experiences with your business? With MGR, now you can collect feedback from your customers via emails.
Customer Loyalty Program
A loyalty/rewards program can help you build customer loyalty, deepen engagement, and serve as a marketing benefit you can tout to attract new customers.
Customer Purchases / Buyback / Refurb / Trade-In - Module
Our Buy-back module offers a comprehensive solution for purchasing and managing Buy-backs.
Customer Credit - Virtual Wallet
Customer credit allows you to assign credit points to a customer. The assigned credit points can be used by the customers for purchasing the store products. It's just like a virtual wallet.
Customer Pre Paid Balance - Pre Paid Hours
Pre paid balance allows you to sell balance (which is equal to hours) to be applied on an invoice at a later date.
Customer Portal
Customer portal helps your customers know exactly where to go to find information related with their repair. Facilitate customer engagement - Improve engagement by empowering customers to interact with your company when and where it's convenient for them.
Ticketing Dashboard
Ticket Dashboard will help you avoid those frustrated customer calls because someone hasn't heard from you, and you'll never have to worry about.
Full Reporting Module
Our reporting module has unparalleled power due to the nature of our fully integrated software. Because your Ticketing/Invoicing/CRM/Inventory are all in one place, we can give you insight that crosses all these areas.
Employee Management
Spend your time repairing, not tracking. Reduce labour costs, increase employee productivity & have control over what your employees can see and do within one unified system.
Employee Shift/Rota Planner
You've got better things to do than build your staff rota - but there's no avoiding it! Sure, it's easy enough to plan a staff rota if all your employees work nine-to-five, Monday to Friday - but you still need to cater for leave requests and holiday management.
Barcode Labels - Serialized Inventory - QR Codes
Barcode labels will help your businesses easily track stock and access key product data. In a single scan, you can see product details, stock on hand, pricing, and even complete a sale.
Field Service/Appointments
Field Service is an important aspect of many repair businesses and it keeps your team on the same page and never missing an appointment.
Multi Language
Use My Gadget Repairs in any language you prefer. My Gadget Repairs allows you to modify and customize any translation.
3rd-Party Integrations
One of our specialties is integrating to third party apps and tools. We enjoy and continue to add integrations all the time. New integrations being added all the time
Loan Devices Management
Loan Device Management module enables you to track/issue loan devices in the best way possible. The system also reminds the customer when loan device has to return back.
Localization
We have thousands of users from all over the world and are happy to continue adding regions. We support currency symbols, time zone and lots of others things.
Manage Multiple Locations/Shops
Our Big Chain plan supports your growth by allowing a single account to run multiple stores and give admins visibility into a single store or the whole set of locations.
Mailboxes
MyGadgetRepairs presents a simple solution of bringing the emails in your mailbox then into your tickets automatically.
Document Manager
Store all your most important documents related with repairs in one place.
GDPR READY
Everything you need to manage GDPR with confidence. Keep your customer's data safe before and after GDPR.
Website Builder
Create a website for your business with our website builder. Getting your business online has never been easier! Website Builder helps you create a professional site automatically optimised for all devices in minutes.
Notification Alerts
Never forget another repair ticket or outstanding invoice again. Prevent items from slipping through the cracks by keeping your team aware of them.
Award Winning Support
We pride ourselves on giving the best support to our customers. No matter what your question is, or when you raise it, help will always be at hand.
Cloud Based
No installation required. No expensive hardware required. Use My Gadget Repairs simply in the cloud.
Easy To Use
Book a new repair job in simple steps and provide easy workflows for technicians.
And many more features
MGR include tons of features. It's a great time to use MGR, a very modern way to manage your business and traditional tasks.
GREAT REPAIR SERVICE STARTS WITH BETTER MANAGEMENT SOFTWARE
Affordable Packages
Big or small we have a plan made for your repair business.FREE FOR LIFE
- 25 Tickets & Invoices / Month
- 1 Shops/Locations (more shops can't be added)
- 1 User Accounts per Location
- 25 Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- 25 Products/Services
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Website Builder & Hosting (For yearly paid plans)
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
REGULAR
- 75 Tickets & Invoices / Month
- 1 Shops/Locations (more shops can be added)
- 2 User Accounts per Location
- 75 Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- 75 Products/Services
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Website Builder & Hosting (For yearly paid plans)
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
ENTERPRISE
- Unlimited * Tickets & Invoices / Month
- 1 Shops/Locations (more shops can be added)
- 10 User Accounts per Location
- Unlimited * Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- Unlimited * Products/Services
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Website Builder & Hosting (For yearly paid plans)
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
PREMIUM
- Unlimited * Tickets & Invoices / Month
- 3 Shops/Locations (more shops can be added)
- Unlimited * User Accounts per Location
- Unlimited * Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- Unlimited * Products/Services
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Website Builder & Hosting (For yearly paid plans)
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
The Most Effective Way Of Managing Repairs
Frequently Asked Questions
We do plan to add some offline features to the system, like ability to create repair ticket or checkout sales but in the meantime if your internet just cut out, you can just jump onto your mobile and use your data as it doesn't use much bandwidth.
Management Software for Repair Shops
More Questions then Email us at info@mygadgetrepairs.com
We strive to provide the best support to make your experience wonderful. FREE ACCOUNTHappy & Growing Customers
Clients that speak for My Gadget Repairs-
Apart from how great the software is the customer service is on another level itself i have never had a company so professional that when i make a email request about a issue or feature within 5 min i get a call to solve the issue the gentlemen always goes the extra mile to make me happy. The software has changed my whole companies approach to repair business it was needed many many years ago. Massive thank you to the team and what great software you have made.
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The software is very good and secure. They have amazing customer service and they are also very willing to add any functions or feature that your repairshop needs. I highly reccommend this software and the company behind it. I started looking arround for a new repairs shop CRM and booked a demo with MyGadgetRepairs. They took their time with me and answered all my questions plus giving me new ideas and advice. I told them all the changes i want before i start using MGR and in less then 2 weeks they was finnished adding everything. No doubt the best customer experience i have had! Highly reccommended.
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My gadget repairs is the best software out there for any cell phone or computer repair business hands down. With the easy-to-use interface that is just not even scratching the surface. the point-of-sale system has to be one of the best out there out of any point-of-sale system. The repair ticketing portion of the software can't be matched by anybody it is really that good. But there is even more. I came from *********** which had minimal integrations. they have an integration for absolutely everything and anything you need plus more.
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With very little effort our part, MyGadgetRepairs transformed our onsite computer repair business. Paperwork, job tracking and CRM are now consolidated in one easy to use location. The "Marketing Campaigns" component easily generates enough return business to cover the monthly cost.
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MyGadgetRepairs is a breath of fresh air. The UI makes sense, the price is reasonable, it's fast, and it covers everything we need. We ended up using MyGadgetRepairs for all invoicing and payments, since our lives are now inside MyGadgetRepairs and we couldn't be happier.
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MyGadgetRepairs does everything we could possibly want it to, it's a complete solution and we are tremendously happy with it. Its cut down our lead processing from 20 minutes to less than 5, which alone saves us 25 hours a month...This software has transformed our business.
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I would HIGHLY recommend MyGadgetRepairs for really anyone. It's like a PSA without all the added junk and complexity. You're pretty much ready to go out of the box. Have to give it a try
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We were looking for a streamlined way to run our phone/computer repair store and get away from manual old school ways and eliminate the paper ticket trails we created. MyGadgetRepairs worked like a dream and brought us into the modern era!.
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I have been using MyGadgetRepairs for almost 2 years now and it just keeps getting better. It makes managing all of my employees, work orders and customers a breeze. I highly recommend this product
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We're rated 5 stars on Capterra, Facebook for ease of use, customer service, product features & value for the money.
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Explore Screenshots
Repair Shops all over the world rely on our softwareREPAIR & TICKETING
The heart and soul of a repair shop is the ticketing system - and we know it. Your tickets will show you exactly what you need, when you need it, from any device.
POINT OF SALE (POS/ePOS)
Our Point of Sale (POS/ePOS) system will help you run a simple retail shop, or a chain of high volume stores - with all the necessary reporting.
The Point of Sale (POS/ePOS) system allows you to quickly create and complete orders directly from your Admin Area and gives you the functionality to check out customers at your physical storefront, similar to a cash register. Point of Sale is a convenient feature if you operate a traditional brick-and-mortar retail establishment or sell products or services in person.
ROBUST INVENTORY MANAGEMENT
Expertly keep track of all your stocked items and services with our powerful inventory system.
CUSTOMERS & CRM
With powerful customer management and search you have your entire database instantly available from anywhere.
TICKETING DASHBOARD
Ticket Dashboard will help you avoid those frustrated customer calls because someone hasn't heard from you, and you'll never have to worry about.
FIELD SERVICE/APPOINTMENTS
Field Service is an important aspect of many repair businesses and it keeps your team on the same page and never missing an appointment.
LOCALISATION
We have thousands of users from all over the world and are happy to continue adding regions. We support currency symbols, time zone and lots of others things.
INVOICING MODULE
Invoicing system with all the power a repair business or retail store will need.
MANAGE MULTIPLE LOCATIONS/SHOPS
Our Big Chain plan supports your growth by allowing a single account to run multiple stores, and give admins visibility into a single store or the whole set of locations.
FULL REPORTING MODULE
Our reporting module has unparalleled power due to the nature of our fully integrated software. Because your Ticketing/Invoicing/CRM/Inventory are all in one place, we can give you insight that crosses all these areas.
3rd-Party Integration
Our MGR team has been working hard to bring you the best integrations possible.
Worldpay Direct payments
Worldpay has been a pioneer in card payments, multicurrency processing, and online payments, and we’re excited to integrate with their technologies, allowing our UK-based customers to process payments with one of the most popular global payment processing companies.
sage Pay
Making it safe and easy for your customers to pay you is essential - payment channels aren't just a part of your business, but its lifeblood.
Twilio
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Office 365 Calendar
Sync your appointments with your Office 365 Calendar, two-way integration.
PayPal Payments Pro/Payflow
Manage all your payments from one account for a faster, seamless and more secure shopping experience for your customers.
Template Editor
Personalize your invoices, receipts, labels, intake/outtake forms and emails to suit your business needs.
SMS Broadcast
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Authorize.net
Enable credit card swiping or recurring invoicing via your existing merchant account with the Authorize.net gateway.
BlueFin
Allow you to accept credit/debit cards with Bluefin.com
SMS Global
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Language Editor
Translate MyGadgetRepairs in your desired language to help you navigate through the website and customer portal.
Toggl
Use awesome time tracking from Toggl
hslmobile
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
PCA Direct (PostCode Anywhere)
Postcode lookup and address finder web service for UK and international addresses.
PayPal Payments REST API
The Payments REST API provides an easy and secure way to accept online and mobile payments. You can take advantage of all the great benefits of PayPal while enabling customers to make payments with only a few clicks. Payments can be made with PayPal, depending on the country.
Internal WIKI/Knowledge Base
Internal wiki is established to help your employees by creating useful how-to articles, repair guides, procedures and manuals.
MailChimp
Enable MailChimp integration to keep your mailing list up to date!
Google Places API Web Service
Get data from the same database used by Google Maps. Places features more than 100 million businesses and points of interest that are updated frequently through owner-verified listings and user-moderated contributions.
Vantiv O.N.E.
Allow you to accept credit/debit cards with Vantiv O.N.E.
Customer Portal WIKI/Knowledge Base
To ease the experience of your customers, add a wiki to customer portal.
Google Cloud Print
Enable instant and automated printing support via Chrome and Google Cloud Print.
Barclaycard Online Payments
Allow you to accept credit/debit cards with barclaycard.co.uk
Google Calendar
Sync your appointments with your Google Calendar, two-way integration.
Marketing Campaigns
Send automated messages in order to bring new business to your repair store.
Referral Program
Refer friends and clients to earn some cash to contribute towards your monthly subscription.
Crafty Clicks
Postcode lookup AND verification web service FOR UK AND international addresses.
PrintNode
PrintNode allow you to send print jobs instantly to your local printer.
Clickatell
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Appointment Booking
Directly from your website, you can enable your customers to book onsite, in-store or pick up repair appointments using slot availability.
Leads Widget
Give the power to your customers to speed up the repair booking process and generate leads along with device information.
Square
Accept debit or credit cards, chip cards (EMV) or Apple Pay using Square.
Payment Sense.
Award-winning, low-cost merchant services and card payment solutions trusted by over 60,000 small businesses in the UK.
Customer Facing Display
Display order details, save customer's signature for intake/outtake forms and take pattern lock input using secondary monitor or tablet.
Stripe
Allow your customers to pay with their credit cards. Does not currently support swiping or recurring billing.
txtlocal
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Pushover Notifications
Get notified instantly of important events regarding a repair on your devices.
bulksms
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.
Repair Tracker Widget
Give your customers greater independence and allow them to check the status of repair job in real time straight from your own website and download copy invoices.
QuickBooks
Keep your data synced with Quickbooks accounting.
Slack
Get instant notifications to your private Slack chatroom of team and customer activity on your account.
Xero
The integration simplifies your store's accounting by automatically sending invoices from MGR to your Xero accounting system.
Nexmo
A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.