Features Overview

The Most Complete Repair Shop Platform Available.
Repair & Ticketing

Repair & Ticketing

The heart and soul of a repair shop is the ticketing system - and we know it. Your tickets will show you exactly what you need, when you need it, from any device.

Point of Sale (POS/ePOS)

Point of Sale (POS/ePOS)

Our Point of Sale (POS/ePOS) system will help you run a simple retail shop, or a chain of high volume stores - with all the necessary reporting.

Inventory Management

Robust Inventory Management

Expertly keep track of all your stocked items and services with our powerful inventory system.

Invoicing Module

Invoicing/Recurring Invoicing Module

Invoicing system with all the power a repair business or retail store will need. Recurring Invoicing for business contracts. Payment links in invoice emails and on customer area.

Leads Module

Leads/Estimates Module

Now your website can have powerful customizable wizards that ask your customer for information about their issue and you get notified instantly with nice structured data that tells you where it came from.

Marketing

Marketing

Automatically staying in touch with your customers. Most of our users tell us this tool continues to bring them new business and that "Marketing Campaigns" alone is more than paying for the cost of the software.

Customers & CRM

Customers & CRM

With powerful customer management and search you have your entire database instantly available from anywhere.

Customer/Tickets Feedback Module

Customer/Tickets Feedback Module

Gain valuable insight about your customers thoughts and experiences with your business? With MGR, now you can collect feedback from your customers via emails.

Customer Loyalty Program

Customer Loyalty Program

A loyalty/rewards program can help you build customer loyalty, deepen engagement, and serve as a marketing benefit you can tout to attract new customers.

Ticketing Dashboard

Ticketing Dashboard

Ticket Dashboard will help you avoid those frustrated customer calls because someone hasn't heard from you, and you'll never have to worry about.

Full Reporting Module

Full Reporting Module

Our reporting module has unparalleled power due to the nature of our fully integrated software. Because your Ticketing/Invoicing/CRM/Inventory are all in one place, we can give you insight that crosses all these areas.

Field Service/Appointments

Field Service/Appointments

Field Service is an important aspect of many repair businesses and it keeps your team on the same page and never missing an appointment.

Employee Management

Employee Management

Spend your time repairing, not tracking. Reduce labour costs, increase employee productivity & have control over what your employees can see and do within one unified system.

Barcode Labels

Barcode Labels/QR Codes

Barcode labels will help your businesses easily track stock and access key product data. In a single scan, you can see product details, stock on hand, pricing, and even complete a sale.

Notification Alerts

Notification Alerts

Never forget another repair ticket or outstanding invoice again. Prevent items from slipping through the cracks by keeping your team aware of them.

Website Builder

Website Builder

Create a website for your business with our website builder. Getting your business online has never been easier! Website Builder helps you create a professional site automatically optimised for all devices in minutes.

Multi Language

Multi Language

Use My Gadget Repairs in any language you prefer. My Gadget Repairs allows you to modify and customize any translation.

3rd-Party Integrations

3rd-Party Integrations

One of our specialties is integrating to third party apps and tools. We enjoy and continue to add integrations all the time. New integrations being added all the time

Cloud Based

Cloud Based

No installation required. No expensive hardware required. Use My Gadget Repairs simply in the cloud.

Localization

Localization

We have thousands of users from all over the world and are happy to continue adding regions. We support currency symbols, time zone and lots of others things.

Manage Multiple Locations/Shops

Manage Multiple Locations/Shops

Our Big Chain plan supports your growth by allowing a single account to run multiple stores and give admins visibility into a single store or the whole set of locations.

Mailboxes

Mailboxes

MyGadgetRepairs presents a simple solution of bringing the emails in your mailbox then into your tickets automatically.

Document Manager

Document Manager

Store all your most important documents related with repairs in one place.

GDPR READY

GDPR READY

Everything you need to manage GDPR with confidence. Keep your customer's data safe before and after GDPR.

Award Winning Support

Award Winning Support

We pride ourselves on giving the best support to our customers. No matter what your question is, or when you raise it, help will always be at hand.

Easy To Use

Easy To Use

Book a new repair job in simple steps and provide easy workflows for technicians.

And many more features

And many more features

MGR include tons of features. It's a great time to use MGR, a very modern way to manage you business and traditional tasks.

GREAT REPAIR SERVICE STARTS WITH BETTER MANAGEMENT SOFTWARE

Affordable Packages

Big or small we have a plan made for your repair business.
Pay Annually to avail discounted prices.

FREE FOR LIFE

£0/mo
  • 25 Tickets & Invoices / Month
  • 1 Shops/Locations (more shops can't be added)
  • 1 User Accounts per Location
  • 25 Field Jobs
  • Reports
  • Notification Alerts
  • Customer Portal
  • Barcode Printing
  • Job Timer
  • 25 Products/Services
  • Advanced Inventory Management
  • POS with Cash Registers
  • Time Clock & Attendance
  • Automated Marketing
  • Import Existing Data
  • 3rd Party Integration
  • Purchase Orders / Expenses
  • Website Integration
  • Leads
  • Manage Multiple Shops
  • Estimates/Quotations
  • Recurring Billing
  • Website Builder & Hosting (For yearly paid plans)
  • Mailboxes (inbound and outbound emails)
  • Customer Loyalty Rewards Program
Sign Up

REGULAR

£30/mo
  • 75 Tickets & Invoices / Month
  • 1 Shops/Locations (more shops can be added)
  • 2 User Accounts per Location
  • 75 Field Jobs
  • Reports
  • Notification Alerts
  • Customer Portal
  • Barcode Printing
  • Job Timer
  • 75 Products/Services
  • Advanced Inventory Management
  • POS with Cash Registers
  • Time Clock & Attendance
  • Automated Marketing
  • Import Existing Data
  • 3rd Party Integration
  • Purchase Orders / Expenses
  • Website Integration
  • Leads
  • Manage Multiple Shops
  • Estimates/Quotations
  • Recurring Billing
  • Website Builder & Hosting (For yearly paid plans)
  • Mailboxes (inbound and outbound emails)
  • Customer Loyalty Rewards Program
Sign Up

ENTERPRISE

£60/mo
  • Unlimited Tickets & Invoices / Month
  • 1 Shops/Locations (more shops can be added)
  • 10 User Accounts per Location
  • Unlimited Field Jobs
  • Reports
  • Notification Alerts
  • Customer Portal
  • Barcode Printing
  • Job Timer
  • Unlimited Products/Services
  • Advanced Inventory Management
  • POS with Cash Registers
  • Time Clock & Attendance
  • Automated Marketing
  • Import Existing Data
  • 3rd Party Integration
  • Purchase Orders / Expenses
  • Website Integration
  • Leads
  • Manage Multiple Shops
  • Estimates/Quotations
  • Recurring Billing
  • Website Builder & Hosting (For yearly paid plans)
  • Mailboxes (inbound and outbound emails)
  • Customer Loyalty Rewards Program
Most Popular

PREMIUM

£150/mo
  • Unlimited Tickets & Invoices / Month
  • 3 Shops/Locations (more shops can be added)
  • Unlimited User Accounts per Location
  • Unlimited Field Jobs
  • Reports
  • Notification Alerts
  • Customer Portal
  • Barcode Printing
  • Job Timer
  • Unlimited Products/Services
  • Advanced Inventory Management
  • POS with Cash Registers
  • Time Clock & Attendance
  • Automated Marketing
  • Import Existing Data
  • 3rd Party Integration
  • Purchase Orders / Expenses
  • Website Integration
  • Leads
  • Manage Multiple Shops
  • Estimates/Quotations
  • Recurring Billing
  • Website Builder & Hosting (For yearly paid plans)
  • Mailboxes (inbound and outbound emails)
  • Customer Loyalty Rewards Program
Sign Up

The Most Effective Way Of Managing Repairs

Frequently Asked Questions

How long are your contracts? Can I change plans at any time?
You can upgrade, downgrade or make changes to your plan at any time.
Are there any hidden charges or extra costs with "My Gadget Repairs"?
No! There are no extra charges or hidden costs. The only thing you will pay is the monthly or yearly subscription fee.
Is the "FREE FOR LIFE" really free?
No credit card is required to start your trial, so try "My Gadget Repairs" with no strings attached.
Is my data safe?
Any data in your "My Gadget Repairs" account is your own (not ours), your information is not accessed by anyone else or sold to anyone. You can already export all repair tickets / invoices / reports / inventory / client data etc and save them to your desktop.

Plus all data is securely stored & information is transmitted securely via SSL encryption and can only be viewed using the encrypted link created for each account. Your data is always secure along with our automatic backups.
Is "My Gadget Repairs" compatible with all devices including printers and scanners?
"My Gadget Repairs" is tailored for all devices including iPads, Macs and PCs. It's likely that "My Gadget Repairs" will be compatible with your laptops, printers, debit / credit card readers and scanners.
Is there an offline mode?
"My Gadget Repairs" is completely online meaning you can access it from any device. Our customers say they love this about us. You don’t need to install or enter anything to get started with "My Gadget Repairs". You just open up your browser and start lodging repair jobs. Also you don’t have to worry about offline backups or updating software for your cell phone repair shop as all of this is done automatically by "My Gadget Repairs" in cloud.

We do plan to add some offline features to the system, like ability to create repair ticket or checkout sales but in the meantime if your internet just cut out, you can just jump onto your mobile and use your data as it doesn't use much bandwidth.
What about support?
We've out of the world customer support & you are always prioritized above everything and anything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialist or send us an email - support@mygadgetrepairs.com
What does unlimited mean?
It means you can have 999,999,999 customers, repair tickets, inventory items or invoices.
Can my inventory be imported?
We can import your inventory along with customers and repair tickets. You can also import inventory data via uploading Excel, CSV or TXT files.
Does "My Gadget Repairs" support multiple stores?
My Gadget Repairs do support multiple stores. You can manage all stores with just one account and you will get the same flawless services at each store.
Can I setup different tax rates?
Yes you can setup different tax rates and can select which ones to apply from the drop-down menu.
Can I setup commission for employees?
Yes, you can setup commission for employees and My Gadget Repairs will handle all the calculations on your behalf.
What hardware do I need?
To run "My Gadget Repairs", all you need is an internet connection and a computer/laptop, however if you want to get most out of "My Gadget Repairs" you may need the followings (we also provide all of these).

1. Receipt Printers:
We have tested the system with Bixolon SRP-350II (USB) and Xprinter XP-Q200II (LAN Interface). Many thermal receipt printers support ESC/POS to some degree.

2. Barcode Scanners/Readers:
Any of the barcode scanners/readers will work fine.

3. Magnetic Card Readers:
Most of the Magnetic Card Readers will work fine. We have tested this with Uniform MSR213 Magnetic Stripe Card Reader (USB - 3 Track Reader). For tablet/mobile card readers: No such feature and recommendation yet.

4. Cash Drawers:
You should buy the cash drawers that can be connected to pos printer. To use cash drawers, you printer should have the port to connect cash drawer as Bixolon SRP350II and Xprinter XP-Q200II. For Browser Print, you might need to set your printer to open cash drawer before printing. For Others, it will be fine as cash drawer will be opened with printing and can be opened without printing.

5. Barcode and label printing:
Any desktop laser print will work fine for barcode printing. Any label printer should work with label printer.

6. Signature Pad:
We have tested the system with Omega and Sigma signature pads.

Management Software for Repair Shops

More Questions then Email us at info@mygadgetrepairs.com

We strive to provide the best support to make your experience wonderful. FREE ACCOUNT

Happy & Growing Customers

Clients that speak for My Gadget Repairs
  • Customer Testimonails

    I would HIGHLY recommend MyGadgetRepairs for really anyone. It's like a PSA without all the added junk and complexity. You're pretty much ready to go out of the box. Have to give it a try

    Zahid Mehmood Easy Links - Chesham
  • Customer Testimonails

    With very little effort our part, MyGadgetRepairs transformed our onsite computer repair business. Paperwork, job tracking and CRM are now consolidated in one easy to use location. The "Marketing Campaigns" component easily generates enough return business to cover the monthly cost.

    Terry Maskell Talking Mobile - Amersham
  • Customer Testimonails

    We were looking for a streamlined way to run our phone/computer repair store and get away from manual old school ways and eliminate the paper ticket trails we created. MyGadgetRepairs worked like a dream and brought us into the modern era!.

    Logan Rapid Repairs - Aylesbury
  • Customer Testimonails

    MyGadgetRepairs does everything we could possibly want it to, it's a complete solution and we are tremendously happy with it. Its cut down our lead processing from 20 minutes to less than 5, which alone saves us 25 hours a month...This software has transformed our business.

    Zeeshan Mobile Zone - Southall
  • Customer Testimonails

    I have been using MyGadgetRepairs for almost 2 years now and it just keeps getting better. It makes managing all of my employees, work orders and customers a breeze. I highly recommend this product

    Ustaad Khurram Ideal Cell Zone - Singapore
  • Customer Testimonails

    MyGadgetRepairs is a breath of fresh air. The UI makes sense, the price is reasonable, it's fast, and it covers everything we need. We ended up using MyGadgetRepairs for all invoicing and payments, since our lives are now inside MyGadgetRepairs and we couldn't be happier.

    Abbas A2B Mobiles - Reading

Explore Screenshots

Repair Shops all over the world rely on our software

REPAIR & TICKETING

The heart and soul of a repair shop is the ticketing system - and we know it. Your tickets will show you exactly what you need, when you need it, from any device.

MyGadgetRepairs Screenshot 4
MyGadgetRepairs Screenshot 1
MyGadgetRepairs Screenshot 2
MyGadgetRepairs Screenshot 3

POINT OF SALE (POS/ePOS)

Our Point of Sale (POS/ePOS) system will help you run a simple retail shop, or a chain of high volume stores - with all the necessary reporting.

The Point of Sale (POS/ePOS) system allows you to quickly create and complete orders directly from your Admin Area and gives you the functionality to check out customers at your physical storefront, similar to a cash register. Point of Sale is a convenient feature if you operate a traditional brick-and-mortar retail establishment or sell products or services in person.

POS Thumb 1 POS Thumb 2 PSO Thumb 3

ROBUST INVENTORY MANAGEMENT

Expertly keep track of all your stocked items and services with our powerful inventory system.

Inventory Thumb 1 Inventory Thumb 2 Inventory Thumb 3 Inventory Thumb 4 Inventory Thumb 5 Inventory Thumb 6 Inventory Thumb 7 Inventory Thumb 8 Inventory Thumb 9 Inventory Thumb 10 Inventory Thumb 11 Inventory Thumb 12 Inventory Thumb 13

CUSTOMERS & CRM

With powerful customer management and search you have your entire database instantly available from anywhere.

Customer Thumb 1 Customer Thumb 2 Customer Thumb 3 Customer Thumb 4

TICKETING DASHBOARD

Ticket Dashboard will help you avoid those frustrated customer calls because someone hasn't heard from you, and you'll never have to worry about.

Tickets Thumb 6 Invoice Thumb 4 Tickets Thumb 9 Tickets Thumb 10 Tickets Thumb 11

FIELD SERVICE/APPOINTMENTS

Field Service is an important aspect of many repair businesses and it keeps your team on the same page and never missing an appointment.

Appointments Thumb 1 Appointments Thumb 2 Appointments Thumb 3 Appointments Thumb 4 Appointments Thumb 5 Appointments Thumb 6

LOCALISATION

We have thousands of users from all over the world and are happy to continue adding regions. We support currency symbols, time zone and lots of others things.

Localisation Thumb 1 Localisation Thumb 2 Localisation Thumb 3 Localisation Thumb 4 Localisation Thumb 5 Localisation Thumb 6

INVOICING MODULE

Invoicing system with all the power a repair business or retail store will need.

Invoice Thumb 1 Invoice Thumb 2 Invoice Thumb 3 Invoice Thumb 4

MANAGE MULTIPLE LOCATIONS/SHOPS

Our Big Chain plan supports your growth by allowing a single account to run multiple stores, and give admins visibility into a single store or the whole set of locations.

Multiple Thumb 1 Multiple Thumb 2 Multiple Thumb 3 Multiple Thumb 4

FULL REPORTING MODULE

Our reporting module has unparalleled power due to the nature of our fully integrated software. Because your Ticketing/Invoicing/CRM/Inventory are all in one place, we can give you insight that crosses all these areas.

Reports Thumb 1 Reports Thumb 2 Reports Thumb 3 Reports Thumb 4 Reports Thumb 5 Reports Thumb 6 Reports Thumb 7 Reports Thumb 8 Reports Thumb 9 Reports Thumb 10 Reports Thumb 11 Reports Thumb 12 Reports Thumb 13 Reports Thumb 14

MARKETING STRATEGY

Automatically staying in touch with your customers. Most of our users tell us this tool continues to bring them new business and that Marketr alone is more than paying for the cost of the software.

Customer marketing is built around activities designed to drive retention, loyalty, advocacy, growth and community participation for current customers. The strategy, which is different from marketing with the goal of acquiring new customers, relies heavily on maximizing strong customer relationships.

Why Is Customer Marketing Important?

Customer retention is critical to your company's bottom line. The probability of selling to an existing customer is 60% to 70%, while the chances of selling to prospective customer is 5% to 20%, according to Marketing Metrics. Other benefits of customer marketing are greater product adoption, up-selling and cross-selling opportunities. The relationship, if handled correctly, can blossom into an opportunity for increased retention, and for customers to become advocates.

Screenshots coming soon

LEADS MODULE

Now your website can have powerful customizable wizards that ask your customer for information about their issue and you get notified instantly with nice structured data that tells you where it came from.

No matter which industry you operate in, the competition has become fierce. You need to cut through many layers to get your message across to the right audience. This makes acquiring new leads extremely difficult and cumbersome. But you have set up your business to make profit and without getting new leads into the sales funnel, you run the risk of not making enough money to meet expenses to the point that you might have to shut down.

Consequently, you need a CRM software that can efficaciously handle the lead management process to ensure that you stay on top of things and have complete control over selling activities.

Screenshots coming soon

AND MANY MORE...

Unlimited Users
Unlimited Tickets
Unlimited Registers
Invoicing & Refunds
Purchase Orders
IMEI & Serial # Tracking
Inventory Control
Sales Management
Barcode Printing
End of Day Report
Free Updates
End of Day Report
Inventory Reorder Levels
Supplier Returns
Take your repair shop to the next level

3rd-Party Integration

Our MGR team has been working hard to bring you the best integrations possible.
Vantiv O.N.E.

Vantiv O.N.E.

Allow you to accept credit/debit cards with Vantiv O.N.E.

Template Editor

Template Editor

Personalize your invoices, receipts, labels, intake/outtake forms and emails to suit your business needs.

Nexmo

Nexmo

A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.

SMS Broadcast

SMS Broadcast

A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.

sage Pay

sage Pay

Making it safe and easy for your customers to pay you is essential - payment channels aren't just a part of your business, but its lifeblood.

Repair Tracker Widget

Repair Tracker Widget

Give your customers greater independence and allow them to check the status of repair job in real time straight from your own website and download copy invoices.

PayPal Payments Pro/Payflow

PayPal Payments Pro/Payflow

Manage all your payments from one account for a faster, seamless and more secure shopping experience for your customers.

Stripe

Stripe

Allow your customers to pay with their credit cards. Does not currently support swiping or recurring billing.

Pushover Notifications

Pushover Notifications

Get notified instantly of important events regarding a repair on your devices.

MailChimp

MailChimp

Enable MailChimp integration to keep your mailing list up to date!

Twilio

Twilio

A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.

Customer Portal WIKI/Knowledge Base

Customer Portal WIKI/Knowledge Base

To ease the experience of your customers, add a wiki to customer portal.

Payment Sense.

Payment Sense.

Award-winning, low-cost merchant services and card payment solutions trusted by over 60,000 small businesses in the UK.

Clickatell

Clickatell

A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.

SMS Global

SMS Global

A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.

QuickBooks

QuickBooks

Keep your data synced with Quickbooks accounting.

Language Editor

Language Editor

Translate MyGadgetRepairs in your desired language to help you navigate through the website and customer portal.

BlueFin

BlueFin

Allow you to accept credit/debit cards with Bluefin.com

Xero

Xero

The integration simplifies your store's accounting by automatically sending invoices from MGR to your Xero accounting system.

Marketing Campaigns

Marketing Campaigns

Send automated messages in order to bring new business to your repair store.

Leads Widget

Leads Widget

Give the power to your customers to speed up the repair booking process and generate leads along with device information.

Customer Facing Display

Customer Facing Display

Display order details, save customer's signature for intake/outtake forms and take pattern lock input using secondary monitor or tablet.

PCA Direct (PostCode Anywhere)

PCA Direct (PostCode Anywhere)

Postcode lookup and address finder web service for UK and international addresses.

txtlocal

txtlocal

A faster, more efficient way to communicate with your customers, give them automated prompt updates regarding their repairs to avoid any miscommunications.

Internal WIKI/Knowledge Base

Internal WIKI/Knowledge Base

Internal wiki is established to help your employees by creating useful how-to articles, repair guides, procedures and manuals.

Google Calendar

Google Calendar

Sync your appointments with your Google Calendar, two-way integration.

Appointment Booking

Appointment Booking

Directly from your website, you can enable your customers to book onsite, in-store or pick up repair appointments using slot availability.

Crafty Clicks

Crafty Clicks

Postcode lookup AND verification web service FOR UK AND international addresses.

Google Places API Web Service

Google Places API Web Service

Get data from the same database used by Google Maps. Places features more than 100 million businesses and points of interest that are updated frequently through owner-verified listings and user-moderated contributions.

Referral Program

Referral Program

Refer friends and clients to earn some cash to contribute towards your monthly subscription.

Square

Square

Accept debit or credit cards, chip cards (EMV) or Apple Pay using Square.

PayPal Payments REST API

PayPal Payments REST API

The Payments REST API provides an easy and secure way to accept online and mobile payments. You can take advantage of all the great benefits of PayPal while enabling customers to make payments with only a few clicks. Payments can be made with PayPal, depending on the country.

Barclaycard Online Payments

Barclaycard Online Payments

Allow you to accept credit/debit cards with barclaycard.co.uk

Authorize.net

Authorize.net

Enable credit card swiping or recurring invoicing via your existing merchant account with the Authorize.net gateway.

Office 365 Calendar

Office 365 Calendar

Sync your appointments with your Office 365 Calendar, two-way integration.

Google Cloud Print

Google Cloud Print

Enable instant and automated printing support via Chrome and Google Cloud Print.

PrintNode

PrintNode

PrintNode allow you to send print jobs instantly to your local printer.

Slack

Slack

Get instant notifications to your private Slack chatroom of team and customer activity on your account.

Toggl

Toggl

Use awesome time tracking from Toggl

Enough? Start Building!

Now that you have read all the Tid-Bits, so start with a plan and take your repair shop to the next level.
Start Making Better Decisions Today! Start your FREE Trial NOW, Free Forever, Instant Activation