Features Overview
The Most Complete Repair Shop Platform Available.Repair & Ticketing
The heart and soul of a repair shop is the ticketing system and we know it. Your tickets will show you exactly what you need and when you need it, from any device.
Point of Sale (POS/EPOS)
Our Point of Sale (POS/EPOS) system will help you run a simple retail shop, or a chain of high-volume stores - with all the necessary reporting.
Robust Inventory Management
Expertly keep track of all your stocked items and services with our powerful inventory system.
Invoicing/Recurring Invoicing Module
Invoicing system with all the power a repair business or retail store will need. Recurring Invoicing for business contracts. Payment links in invoice emails and in the customer area.
Leads/Estimates Module
Now your website can have powerful customizable wizards that ask your customer for information about their issues and you get notified instantly with nice structured data that tells you where it came from.
Marketing
Automatically staying in touch with your customers. Most of our users tell us this tool continues to bring them new business and that "Marketing Campaigns" alone is more than paying for the cost of the software.
Customer & CRM
It provides a means to manage its relationships with existing customers efficiently and also helps it in identifying new leads and prospects. With powerful customer management and search, you have your entire database instantly available from anywhere.
Customer/Tickets Feedback Module
Gain valuable insight into your customers' thoughts and experiences towards your business with MGR, now you can collect feedback from your customers via emails.
Customer Loyalty Program
A loyalty/rewards program can help you build customer loyalty, deepen engagement and serve as a marketing benefit that you can use to attract new customers.
Customer Purchases / Buyback / Refurb / Trade-In - Module
Our Buy-back module offers a comprehensive solution for purchasing and managing Buy-backs along with real-time market prices.
Customer Credit - Virtual Wallet
Customer credit allows you to assign credit points to a customer. The assigned credit points can be used by the customers for purchasing the store products. It's just like a virtual wallet.
Customer Pre Paid Balance - Pre Paid Hours
Pre paid balance allows you to sell the balance (which is equal to hours) to be applied to an invoice at a later date.
Customer Portal
The customer portal helps your customers know exactly where to go to find information related to their repair. Facilitate customer engagement and improve engagement by empowering customers to interact with your company when and where it's convenient for them.
Gift Cards
Gift Cards can help merchants attract more customers, drive extra revenue and get their brands noticed. By offering a wide array of gift card types and pricing schemes, you can create a smooth and effective gift-giving practice for your store..'
Purchase Order Module
If your business needs to purchase goods or services, you need a way to track those orders. Easily manage purchase orders with our Purchase Order Module where Purchase requisitions are automatically created.
Ticket Automation
Ticket Automation is a powerful feature that allows you to create rules for handling tickets, ticket automation will allow you to create "Conditions" and "Actions", and when those conditions are met the system will perform those actions.
Ticket Board Views
One of the most helpful things about Board View is how visual it is. This means that it’s easy and instant to see how your ticket workflow is progressing and get at-a-glance updates of various changes as they move from column to column.
Ticketing Dashboards
Ticket Dashboard allows your team to track and follow all tickets. This allows you to view information based on almost all Ticket details. You can also manage KPIs and report on this to alter your operations to be more efficient in the future.
Preventive Maintenance Plan
Time-based preventive maintenance is based on a fixed execution frequency that generates a calendar schedule. Planning preventive maintenance without some automation can be a huge challenge.
2-Way Communications
Two-way communication means better conversations. Let your customer respond, wherever they are and however they want to. Two-way communication allows you to build stronger relationships with your customers, prospects and leads.
Full Reporting Module
Our reporting module has unparalleled power due to the nature of our fully integrated software. Because your Ticketing/Invoicing/CRM/Inventory are all in one place, we can give you an insight that crosses all of these areas.
Employee Management
Spend your time repairing, not tracking. Reduce labour costs, increase employee productivity & have control over what your employees can see and do within one unified system.
Employee Shift/Rota Planner
You've got better things to do than build your staff rota - but there's no avoiding it! Sure, it's easy enough to plan a staff rota if all your employees work nine-to-five, Monday to Friday - but you still need to cater for leave requests and holiday management.
Barcode Labels - Serialized Inventory - QR Codes
Barcode labels will help your businesses easily track stock and access key product data. In a single scan, you can see product details, stock on hand, pricing, and even complete a sale.
Field Service/Appointments
Field Service is an important aspect of many repair businesses, it keeps your team on the same page and you will never miss an important appointment.
Multi-Language
Use My Gadget Repairs in any language you prefer. My Gadget Repairs allows you to modify and customize any translation.
3rd-Party Integrations
One of our specialities is integrating into third-party apps and tools. We enjoy and continue to add integrations all the time. New integrations are being added all the time
Key Performance Indicators
The KPI dashboard displays key performance indicators to provide the executive with an easily discernable view of their business performance.
Logistics Planning
Spend your time growing your business rather than managing stocks, delivery problems and warehouse issues. Leave the stock management and fulfilment to MGR.
Calendar Module
View all of your team's work in one calendar so you know exactly who's doing what by when and hit your deadlines every time.
Loan Devices Management
The loan Device Management module enables you to track/issue loan devices in the best way possible. The system also reminds the customer when a loan device has to return.
Localization
We have thousands of users from all over the world and are happy to continue adding regions. We support currency symbols, time zone and lots of other things.
Manage Multiple Locations/Shops
Our Big Chain plan supports your growth by allowing a single account to run multiple stores and giving admins visibility into a single store or the whole set of locations.
Mailboxes
MyGadgetRepairs presents a simple solution of bringing the emails from your mailbox and then into your tickets automatically.
Document Manager
Store all your most important documents related to repairs, customers and suppliers in one place.
GDPR READY
Everything you need to manage GDPR with confidence. Keep your customer's data safe before and after GDPR.
Public API Interface
MyGadgetRepairs provides a REST API that can be accessed directly from another web application or any other system. API keys can be generated through the MyGadgetRepairs admin interface.
Data Migration
Data migration is a complex process, requiring a robust methodology. If you are moving from another provider, we can help ensure your data is analysed, migrated, fixed, transformed and fully optimised for MyGadgetRepairs.
Customer Display
Utilise the Customer Display to empower your customers, provide increased transparency, display dynamic and custom imagery on your Customer Display. Advertise specials, insert branded imagery and messaging between sales.
RMA and Returns Management
Give your customers a better returns experience in every sales channel and stay in control of the returns process and its costs.
Notification Alerts
Never forget another repair ticket or outstanding invoice again. Prevent items from slipping through the cracks by keeping your team aware of them.
Award-Winning Support
We pride ourselves on giving the best support to our customers. No matter what your question is, or when you raise it, help will always be at hand.
Cloud-Based
No installation is required. No expensive hardware is required. Use My Gadget Repairs simply in the cloud.
Easy To Use
Book a new repair job in simple steps and provide easy workflows for technicians.
And many more features
MGR includes tons of features. It's a great time to use MGR, a very modern way to manage your business and traditional tasks.
GREAT REPAIR SERVICE STARTS WITH BETTER MANAGEMENT SOFTWARE
Affordable Packages
Big or small we have a plan made for your repair business.FREE FOR LIFE
- 25 Tickets & Invoices / Month
- 25 Products/Services
- 1 Shops/Locations **(more shops can't be added)
- 1 User Accounts per Location
- 25 Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
- Public API Interface
- Due Invoices Alerts
- Ticket Automation
- Logistics Planning
- Coupon Discount/Promos System
- Website Builder & Hosting - Beta (For yearly paid plans)
REGULAR
- 75 Tickets & Invoices / Month
- 75 Products/Services
- 1 Shops/Locations **(more shops can be added)
- 2 User Accounts per Location
- 75 Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data (LIMITED)
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
- Public API Interface
- Due Invoices Alerts
- Ticket Automation
- Logistics Planning
- Coupon Discount/Promos System
- Website Builder & Hosting - Beta (For yearly paid plans)
ENTERPRISE
- Unlimited * Tickets & Invoices / Month
- Unlimited * Products/Services
- 1 Shops/Locations **(more shops can be added)
- 10 User Accounts per Location
- Unlimited * Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
- Public API Interface
- Due Invoices Alerts
- Ticket Automation
- Logistics Planning
- Coupon Discount/Promos System
- Website Builder & Hosting - Beta (For yearly paid plans)
** multishop price will vary
PREMIUM
- Unlimited * Tickets & Invoices / Month
- Unlimited * Products/Services
- 3 Shops/Locations **(more shops can be added)
- Unlimited * User Accounts per Location
- Unlimited * Field Jobs
- Reports
- Notification Alerts
- Customer Portal
- Barcode Printing
- Job Timer
- Advanced Inventory Management
- POS with Cash Registers
- Time Clock & Attendance
- Automated Marketing
- Import Existing Data
- 3rd Party Integration
- Purchase Orders / Expenses
- Website Integration
- Leads
- Manage Multiple Shops
- Estimates/Quotations
- Recurring Billing
- Mailboxes (inbound and outbound emails)
- Customer Loyalty Rewards Program
- Employee Shift Planner
- Public API Interface
- Due Invoices Alerts
- Ticket Automation
- Logistics Planning
- Coupon Discount/Promos System
- Website Builder & Hosting - Beta (For yearly paid plans)
** multishop price will vary
The Most Effective Way Of Managing Repairs
Frequently Asked Questions
We do plan to add some offline features to the system, like the ability to create repair tickets or checkout sales but in the meantime, if your internet just cut out, you can just jump onto your mobile and use your data as it doesn't use much bandwidth.
Paid Support is also offered via the add-ons for those customers who need support on a priority basis, along with direct access to our development team.
Management Software for Repair Shops
More Questions then Email us at info@mygadgetrepairs.com
We strive to provide the best support to make your experience wonderful. FREE ACCOUNTHappy & Growing Customers
Clients that speak for My Gadget Repairs-
Apart from how great the software is the customer service is on another level itself i have never had a company so professional that when i make a email request about a issue or feature within 5 min i get a call to solve the issue the gentlemen always goes the extra mile to make me happy. The software has changed my whole companies approach to repair business it was needed many many years ago. Massive thank you to the team and what great software you have made.
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The software is very good and secure. They have amazing customer service and they are also very willing to add any functions or feature that your repairshop needs. I highly reccommend this software and the company behind it. I started looking arround for a new repairs shop CRM and booked a demo with MyGadgetRepairs. They took their time with me and answered all my questions plus giving me new ideas and advice. I told them all the changes i want before i start using MGR and in less then 2 weeks they was finnished adding everything. No doubt the best customer experience i have had! Highly reccommended.
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My gadget repairs is the best software out there for any cell phone or computer repair business hands down. With the easy-to-use interface that is just not even scratching the surface. the point-of-sale system has to be one of the best out there out of any point-of-sale system. The repair ticketing portion of the software can't be matched by anybody it is really that good. But there is even more. I came from *********** which had minimal integrations. they have an integration for absolutely everything and anything you need plus more.
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We're rated 5 stars on Capterra, Facebook for ease of use, customer service, product features & value for the money.
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Repair Shops all over the world rely on our software3rd-Party Integration
Our MGR team has been working hard to bring you the best integrations possible.Purolator
MGR and Purolator shipping API integration will help you reach a larger audience, gain more business, and gain more places globally with one of Canada’s most extensive networks. Get connected to Purolator today to simplify shipping and start enhancing your customer’s online experience.Purolator and MGR simplify order fulfillment.
This integration has one off setup chargePACKLINK
Save time and money with every shipment. MGR and PACKLINK shipping API integration will help you reach a larger audience, gain more business, and gain more places globally. Get connected to PACKLINK today to simplify shipping and start enhancing your customer's online experience. PACKLINK and MGR simplify order fulfilment.
This integration has one off setup chargeMake
Make is a visual platform that lets you design, build, and automate anything - from simple tasks to complex workflows - using a powerful, no-code toolkit. With Make, you can send information between MGR and thousands of apps. It's fast and easy to use, visually intuitive and requires zero coding expertise.